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312 Multimedia system
call centre, the emergency call is automatically
sent to the public emergency services call centre.
If no connection can be made to the public emer-
gency services, a corresponding message
appears in the display.
Dial the emergency call number 112 on your
#
mobile phone.
If an emergency call has been initiated:
Remain in the vehicle if the road and traffic
R
conditions permit you to do so until a voice
connection is established with the emergency
call centre operator.
Based on the call, the operator decides
R
whether it is necessary to call rescue teams
and/or the police to the accident site.
If no vehicle occupant answers, an ambulance
R
is sent to the vehicle immediately.
▌Triggering a manual emergency call
Press and hold the SOS button in the over-
#
head control panel for at least one second.
The emergency call has been made:
A voice connection is made to the Mercedes-
R
Benz emergency call centre.
A message with accident data is transmitted
R
to the Mercedes-Benz emergency call centre.
The Mercedes-Benz emergency call centre
can transmit the vehicle position data to one
of the public emergency services call centres.
Remain in the vehicle if the road and traffic
R
conditions permit you to do so until a voice
connection is established with the emergency
call centre operator.
Based on the call, the operator decides
R
whether it is necessary to call rescue teams
and/or the police to the accident site.
In certain situations data is also transmitted in
R
the voice channel to the Mercedes-Benz emer-
gency call centre.
This allows measures for rescue, recovery or
towing to a Mercedes-Benz Service Centre to
be initiated quickly.
If the Mercedes-Benz emergency call system can-
not connect to the Mercedes-Benz emergency
call centre, the emergency call is automatically
sent to the public emergency services call centre.
If no connection can be made to the public emer-
gency services, a corresponding message
appears in the media display.
Dial the emergency call number 112 on your
#
mobile phone.
Ending an unintentional emergency call
Select ~ on the multifunction steering
#
wheel.
▌Data transfer of the Mercedes-Benz emergency
call system
In the event of an automatic or manual emergency
call the following data is transmitted, for example:
Vehicle's GPS position data
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GPS position data on the route (a few 100 m
R
before the incident)
Direction of travel
R
Vehicle identification number
R
Vehicle drive type
R
Number of people detected in the vehicle
R
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