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If a call is made for a service appointment via the
service reminder, the following data is also trans-
mitted:
Current mileage and maintenance data
R
If a call is made after automatic accident or break-
down detection using the multimedia system, the
following data is also transmitted:
Current mileage and maintenance data
R
Current vehicle location
R
If Accident and Breakdown Management is called
via the voice control system and no service has
been activated, but the data protection query has
been confirmed, the following data can also be
called up from the vehicle by the Mercedes-Benz
Customer Centre:
Current vehicle location
R
If the data protection prompt has been rejected,
the following data is transmitted to enable targe-
ted advice and an efficient service:
Reason for the initiation of the call
R
Rejection of the data protection prompt
R
Country indicator of the vehicle
R
Set language for the multimedia system
R
Telephone number of the communication plat-
R
form installed in the vehicle
Data transfer if Mercedes me connect services
are activated
Only if the respective service is activated will
additional incident-specific data be transmitted in
the second stage to enable an optimal service.
An overview of the data transmitted can be found
in the respective terms of use for Mercedes me
connect services. These can be obtained in the
Mercedes me Portal: https://
me.secure.mercedes-benz.com
Data processing
The data transmitted within the scope of the call
is deleted from the processing system after the
call is finished, in so far as this data is not being
used for other activated Mercedes me connect
services.
The incident-specific data is processed and stored
in the Mercedes-Benz Customer Centre and, if
required to process the incident, forwarded to the
service partner authorised by the Mercedes-Benz
Customer Centre. Please take note of the data
Multimedia system 309
protection information on the Mercedes me Inter-
net page https://www.mercedes.me or in the
recorded message immediately after calling the
Mercedes-Benz Customer Centre.
%
The recorded message is not available in
every country.
Mercedes me connect
▌Information on Mercedes me connect
Mercedes me connect provides the following
services:
Accident and breakdown management (me
R
button)
Mercedes-Benz Emergency Call System (auto-
R
matic emergency call and SOS button)
The Mercedes-Benz Customer Centre and the
Mercedes-Benz emergency call centre are availa-
ble for you around the clock.
The me button and the SOS button can be found
on the vehicle's overhead control panel
(
page 305).
/
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