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308 Multimedia system
time that a service is due. A prompt appears ask-
ing if you would like to make an appointment.
To arrange a service appointment: select Call.
#
After your agreement the vehicle data is sent
and a Mercedes-Benz Customer Centre
employee deals with your appointment. The
information is then sent to your desired
service outlet.
This will contact you to confirm the appoint-
ment and if necessary consult about the
details.
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If you select
Call later
after the service mes-
sage appears, the message is hidden and
reappears at a later time.
▌Giving consent to data transfer during a
Mercedes me call
Requirements
A service call is active using the multimedia
R
system (
page 306) or the overhead control
/
panel (
page 305).
/
If the Accident and Breakdown Management
service is not activated on Mercedes me, the
you want to transmit vehicle data and the vehi-
cle's position to the Mercedes-Benz Customer
Centre in order to improve the processing of
your request?
message appears.
Select Yes.
#
The relevant vehicle data is sent automatically.
More information on Mercedes me: https://
www.mercedes.me
▌Data transferred during a Mercedes me call
If you initiate a service call using Mercedes me,
data is transferred to enable targeted advice and
an efficient service.
The following requirements must be fulfilled for
the transfer of the data:
The ignition is switched on.
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The required data transfer technology is sup-
R
ported by the mobile phone network provider.
The quality of the mobile connection is suffi-
R
cient.
Multi-stage transfer depends on the following fac-
tors:
Reason for the initiation of the call
Do
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The available mobile phone transmission tech-
R
nology
The activated Mercedes me connect services
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The service selected in the voice control sys-
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tem
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A prompt for consent to the data transfer only
occurs if the corresponding Mercedes me
connect service is not activated.
Data transfer if Mercedes me connect services
are not activated
If no Mercedes me connect services are activated
and the data protection prompt has been con-
firmed the following data is transmitted:
Vehicle identification number
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Time of the call
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Reason for the initiation of the call
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Confirmation of the data protection prompt
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Country indicator of the vehicle
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Set language for the multimedia system
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Telephone number of the communication plat-
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form installed in the vehicle
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