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After confirmation, the multimedia system
sends the required vehicle data. The data
transfer is shown in the media display.
Then you can select a service and be connec-
ted to a specialist at the Mercedes-Benz Cus-
tomer Centre.
Further information about Mercedes me connect,
the provided service scope and operation:
https://moba.i.daimler.com/markets/ece-row/
baix/cars/connectme/en_GB/#emotions/
Startseite.html
▌Calling the Mercedes-Benz Customer Centre
after automatic accident or breakdown detection
Requirements
The vehicle has detected an accident or break-
R
down situation.
The vehicle is stationary.
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The hazard warning lights are switched on.
R
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This function is not available in all countries.
The vehicle can detect accident or breakdown sit-
uations under certain circumstances.
In the event an accident or breakdown is detec-
ted, the emergency guide shows safety notes in
the multimedia system display.
After quitting the emergency guide display on the
multimedia system, a prompt appears asking
whether you wish to get support from the
Mercedes-Benz Customer Centre.
Select Call.
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After your agreement, or if the Mercedes
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me connect service "Accident and Break-
down Management" is active, the vehicle
data is transferred automatically
(
page 310).
/
A Mercedes-Benz Customer Centre
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employee takes your call and organises the
breakdown and accident assistance.
You may be charged for these services.
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Depending on the severity of the accident, an
automatic emergency call can be initiated.
This has priority over all other active calls.
%
In addition, if the Mercedes me connect
service "Telediagnostics" is active, a similar
prompt can appear after a delay in the event
Multimedia system 307
of a breakdown. If you are already in contact
with the Mercedes-Benz Customer Centre or
have already received support, this prompt
can be ignored or declined.
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If you answer the prompt for support from the
Mercedes-Benz Customer Centre with Later,
the message will be hidden and appear again
later.
The prompt triggered by the Mercedes me
connect service "Telediagnostics", can either
be confirmed or declined. After being
declined, this will not be shown again.
▌Arranging a service appointment via a
Mercedes me call
If you have activated the maintenance manage-
ment service, relevant vehicle data is transferred
automatically to the Mercedes-Benz Customer
Centre. You will then receive individual recom-
mendations regarding the maintenance of your
vehicle.
Regardless of whether you have consented to the
maintenance management service, the multime-
dia system reminds you after a certain amount of
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