Returning The System For Service; Warranty - Agilent Technologies E7473A Getting Started Manual

Solving Problems and Updating Your System

Returning the System for Service

Returning the System for Service
The instructions in this section show you how to properly package the system
for return to Agilent Technologies.

Warranty

If the system is still under warranty or is covered by an Agilent Technologies
maintenance contract, it will be repaired under the terms of the warranty or
contract (the warranty is at the front of this manual). If the system is no longer
under warranty or is not covered by an Agilent Technologies maintenance
plan, Agilent Technologies will notify you of the cost of the repair after
examining the unit.
When a system is returned to Agilent Technologies for servicing, it must be
adequately packaged (see "Preparing the System for Shipping" on page 95)
and have a complete description of the failure symptoms attached.
When describing the failure, please be as specific as possible about the nature
of the problem. Include copies of additional failure information (such as
receiver or computer failure settings, data related to system failure, and error
messages) along with the system being returned.
Please notify Agilent Technologies before returning your system for service.
Any special arrangements for the system can be discussed at this time. This
will help Agilent Technologies repair and return your system as quickly as
possible.
94 Agilent Wireless Solutions