Returning The Counter To Agilent Technologies For Service; Providing Repair Information - Agilent Technologies 53150A Service Manual

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Chapter 2 Service

Returning the Counter to Agilent Technologies for Service

Returning the Counter to
Agilent Technologies for Service

Providing Repair Information

Before shipping the Counter to an Agilent office for service or repair,
call the nearest Agilent Sales Office to make arrangements. Then, tag and
package the Agilent 53150A/151A/152A for shipment.
ISD (Instrument Service Division) Emergency Response or Express
Calibration Service is available for Agilent customers in the USA.
If downtime is critical, you can receive your repaired Counter via
overnight shipment. Call 1-800-403-0801, and ask for Emergency
Response or Express Calibration Service. When your Counter is repaired,
it is returned via overnight shipment at no extra charge.
Write the following information on a tag:
Owner's name and address
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• Counter model number
• Complete serial number
Description of service required or failure indications
•
Attach the tag to the instrument.
Pack the instrument.
If the original packaging materials are available, use the procedure titled
"Packing the Counter in the Original Packaging Materials." If the original
packaging materials are not available, you can order new packaging
materials from an Agilent Sales Office. The new packaging materials are
identical to those used by the factory when packaging new instruments.
To use commercially available packaging materials, use the procedure
titled "Packing the Counter in Commercially Available Packaging
Materials." Both procedures are on the following page.
Assembly Level Service Guide 2-3