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Returning the Probe for Service
For technical assistance, contact your local Agilent
Call Center. Please notify the service office before
returning your probe for service. Any special
arrangements for the probe can be discussed at this
time. This will help the Agilent service office repair
and return your instrument as quickly as possible.
■ In the Americas, call 1 (800) 829-4444
■ Visit http://www.agilent.com/find/assist
If the probe is still under warranty or is covered by
an Agilent maintenance contract, it will be repaired
under the terms of the warranty or contract. If the
probe is no longer under warranty or is not covered
by an Agilent maintenance plan, Agilent will notify
you of the cost of the repair after examining the unit.
When a probe is returned to an Agilent service office
for servicing, it must be adequately packaged and
have a complete description of the failure symptoms
attached. When describing the failure, please be as
specific as possible about the nature of the problem.
Perform the procedure located in
"Performing an
Operation Verification" on page
11. Upon completion
of the procedure, print out an image of the probe's
TDR response and include the print out with the
returned probe. (On the 86100C, click File > Print.) If
the phase-matched cables supplied with the probe
are suspect, return the cables with the probe. Do not
return the entire kit including accessories.
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