Nextel BlackBerry 6510 User Manual page 251

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If an X icon appears beside the unsent message, an error occurred during its transmission.
Open the message and scroll to the top of it. The Message Status field indicates what
happened. Refer to "Handheld error messages" on page 254 for more information on the error
messages that appear in the Message Status field.
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If you have integrated your handheld with an enterprise email account and a check mark
appears beside the sent message but the recipient has not yet received it, check Microsoft
Outlook or Lotus Notes and verify that a copy of the message appears your Sent Items folder.
I have integrated my handheld with an enterprise email account that uses the
BlackBerry Enterprise Server or the BlackBerry Desktop Redirector, but my email
messages are not forwarded to my handheld. What should I do?
Email messages might not be forwarded to your handheld for several reasons:
Microsoft
Is your computer turned on? If you are a Microsoft Exchange user, and you are
using the BlackBerry Desktop Redirector, and your computer is turned off,
Exchange
messages are not forwarded to your handheld. Your computer must be turned on
any time that you want to receive messages on your handheld.
Is the BlackBerry Desktop Redirector running? If you are a Microsoft Exchange
user and you are using the desktop redirector to forward your email messages,
messages are not forwarded to your handheld is the desktop redirector is not
running. If your company uses the BlackBerry Enterprise Server to forward your
email messages, you do not need to have the desktop redirector running. Look for
the desktop redirector icon in the right corner of your Windows taskbar. If it
appears, the desktop redirector is running. If it does not appear, click Start on the
Windows taskbar and select Programs > BlackBerry > BlackBerry Desktop
Redirector.
Have you created Microsoft Exchange Inbox Assistant rules? If you are a
Microsoft Exchange user and you have set up Inbox Assistant rules that move new
messages from the Inbox to another folder, new messages are not forwarded to
your handheld unless email is specifically redirected from that folder. If you have
not specified email redirection from specific folders, the Inbox Assistant moves
the message before the message can be forwarded. Either delete the Inbox
Assistant rule or change the folder redirection settings to forward messages to
your handheld.
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Is your handheld connected to your computer with the desktop software running? If your
handheld is connected to the computer with the desktop software running, and you have
selected the option to not forward messages when your handheld connected to the computer,
you do not receive messages on your handheld.
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Have you set Redirector Settings filter rules? If you have enabled filters in the Redirector
Settings tool, you might have instructed the desktop software to send only certain messages
to your handheld. Check the filters to verify that the messages that you want to receive are
being forwarded.
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Have you set the order of the filters? If a new Redirector Settings filter applies to a subset of
the messages of an existing filter, the new filter should appear at the top of the list.
Handheld User Guide
Frequently asked questions
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