Frequently Asked Questions - Nextel BlackBerry 6510 User Manual

Troubleshooting

Frequently asked questions

Alarm
Why is my Alarm not notifying me?
•
Verify that the Alarm On/Off field is set to On. When the Alarm is set, a bell icon appears on the
Home screen. Refer to "Setting the Alarm" on page 218 for more information.
•
Verify that the Alarm item is set correctly in your notification profile. The Volume field in your
selected notification profile should be set to Low, Medium, High, or Escalating, instead of
Mute. Refer to "Customizing notification profiles" on page 220 for more information.
•
If you turn off your handheld using the Power key or the Turn Power Off icon, Alarm
notifications do not turn on the handheld. Set the handheld's Auto On/Off feature if you want
your Alarm to notify you. Refer to "Setting the Auto On/Off feature" on page 229 for more
information.
Attachment service
Why is my attachment not opening?
•
Verify that the attachment that you are opening is a supported attachment type. The
attachment service supports attachments with .doc, .pdf, .txt, .wpd, .xls, and .ppt file
extensions.
•
If you are opening a .pdf file that is password protected, verify that you typed the correct
password.
How do I know if I need to type a password to view my attachment?
•
The attachment service currently supports password-protected .pdf file attachments. If you try
to view a password-protected .pdf file attachment and you do not type a password, the
attachment request fails. An error message appears informing you that it is a
password-protected attachment. Refer to "Opening attachments" on page 171 for more
information.
I requested an attachment and an X icon appears where the check mark usually
appears. What should I do?
•
When an appears beside a requested attachment, a problem prevented the attachment from
X
being retrieved. Check the file name extension of the attachment that you are requesting to
verify that it is a supported attachment type.
Why is my message marked as unread again?
•
After you retrieve an attachment, the message that contains the attachment is marked as
unread on the Messages screen. This indicates that the attachment is available for viewing. The
message is marked as read after you open the message again.
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