Nextel BlackBerry 6510 User Manual page 250

Troubleshooting
If you have enabled wireless email reconciliation, your handheld recognizes when new folders
are created on your desktop. Refer to "Using wireless email reconciliation" on page 72 for more
information.
Why are new email messages on my handheld being marked as opened?
If you briefly remove your handheld from the holster to stop notification, a new message might
be marked as opened. If you remove your handheld from the holster when you are notified of a
new message, the new message is displayed on the screen. When you return your handheld to
the holster, the message closes. Even if you did not actually read the message, your handheld
might mark the message as opened.
If you have enabled wireless email reconciliation, your handheld recognizes when messages
have been opened on your desktop and marks them as opened on your handheld. Refer to
"Using wireless email reconciliation" on page 72 for more information.
I deleted an email message from my desktop and then reconciled my email messages.
Why are email messages not being deleted from my handheld?
You must configure the Message List Options screen so that messages that are deleted from your
desktop are deleted from your handheld each time that your email messages are reconciled.
Refer to "To delete email messages on your handheld and your desktop" on page 89 for more
information.
Messages that you delete from the desktop are moved into the Deleted Items folder. The
messages are deleted from your handheld the next time email reconciliation occurs.
Microsoft If you are Microsoft Outlook user on a Microsoft Exchange server, two scenarios
might prevent messages from being deleted from your handheld:
Exchange
•
In Microsoft Outlook, on the Tools menu, click Options and click the Other tab.
Verify that the Empty Deleted Items folder upon exit option is not selected. If
you empty your Deleted Items folder when you close Outlook, there is no
method to verify where that message belongs. Without reference to the
Deleted Items folder, the status of the message on your handheld cannot be
updated and the message is not deleted.
•
If you delete messages from your desktop using a Shift key + the Backspace
key, the message is removed from your desktop and does not appear in your
Deleted Items folder. Without reference to the message, the status of the
message on your handheld cannot be updated and the message is not deleted.
Messages are not being sent from my handheld. What should I do?
Verify that your handheld's radio is turned on and that the network settings are correct. Your
messages might not be transmitting for a few reasons:
•
If a clock icon appears beside the unsent message, you are not in a wireless coverage area. You
must be in a location with sufficient wireless coverage for your messages to be sent. Check the
wireless coverage indicator that is located in the top right corner of your handheld's Home
screen. Refer to "Network status icons" on page 34 for more information on the wireless
coverage indicator.
250 BlackBerry Wireless Handheld