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Multitech MultiVOIP MVP110 Quick Start Manual

Standalone voice/ip gateway
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Voi c e / Fax over IP Networks
Standalone Voice/IP Gateway
Model MVP110
H.323 Mode
Quick Start Guide

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Summary of Contents for Multitech MultiVOIP MVP110

  • Page 1 Voi c e / Fax over IP Networks Standalone Voice/IP Gateway Model MVP110 H.323 Mode Quick Start Guide...
  • Page 2 Trademark of Multi-Tech Systems, Inc. is the Multi-Tech logo. Windows and Netmeeting are registered trademarks of Microsoft. Multi-Tech Systems, Inc. 2205 Woodale Drive Mounds View, Minnesota 55112 (763) 785-3500 or (800) 328-9717 U.S. Fax 763-785-9874 Technical Support (800) 972-2439 http://www.multitech.com...

  • Page 3: Table Of Contents

    Contents Introduction ................... 4 Related Documentation ..............5 Installing Your MVP110 ..............6 Installing and Configuring Your MVP110 ......... 6 Deploying the VOIP Network ..........7 Unpacking Your MultiVOIP ............8 Safety Warnings ................8 Cabling Your MultiVOIP ..............9 Cabling Procedure ..............

  • Page 4: Introduction

    MultiVOIP Quick Start Guide Introduction Welcome to Multi-Tech's stand-alone Voice/IP Gateway, the MultiVOIP model MVP110. The MVP110 allows analog voice and fax communication over an IP network. Multi-Tech’s voice/ fax gateway technology allows voice/fax communication to be transmitted, with no additional expense, over your existing IP network, which has traditionally been data-only.

  • Page 5: Related Documentation

    The MVP110 User Guide is also available from Multi-Tech’s Web site: http://www.multitech.com Viewing and printing a user guide from the Web also requires that you have the Acrobat Reader loaded on your system. To select the MVP110 User Guide from the Multi-Tech Systems home page, click Documents, then click MultiVOIP in the product list, then click MultiVOIP Manuals.

  • Page 6: Installing Your Mvp110

    MultiVOIP Quick Start Guide Installing Your MVP110 The basic steps of installing your MVP110 network involve unpacking the units, connecting the cables, and configuring the units using management software (MVP 110 Configuration). This process results in a fully functional Voice Over IP network.

  • Page 7: Deploying The Voip Network

    Introduction Once all Slave units are configured, the process moves on to the “Deploying the VOIP Network” section. Deploying the VOIP Network The final phase of the installation is deployment of the network. When the remote MultiVOIPs are sent to their remote sites, the remote site administrators need only connect the units to their LAN and telephone equipment.

  • Page 8: Unpacking Your Multivoip

    MultiVOIP Quick Start Guide Unpacking Your MultiVOIP Remove all items from the box. (See Figure 2.) Voice/Fax over IP Networks M A D U.S .A MA DE IN E IN U .S .A Figure 2. Unpacking Safety Warnings Caution: Danger of explosion if battery is incorrectly replaced. A lithium battery on the circuit board provides backup power for the time keeping capability.

  • Page 9: Cabling Your Multivoip

    Cabling Cabling Your MultiVOIP Cabling your MultiVOIP involves making the proper Power, Command Port, and Ethernet connections. Figure 6 shows the back panel connectors and the associated cable connections. The Cabling Procedure section provides step-by-step instructions for cabling your MultiVOIP. Cabling Procedure 1.
  • Page 10 MultiVOIP Quick Start Guide to your MVP 110, connect an RJ-11cable to the Voice/Fax Channel connector on the back of the MVP 110 and the other end to the station device. 5. Turn on power to the MVP 110 by setting the power switch on the right side to the On position.

  • Page 11: Installing Your Mvp110 Software

    Installing the Software Installing Your MVP110 Software The following installation procedures do not provide every screen or option in the process of installing the MVP110 software. It is assumed that a technical person with a thorough knowledge of Windows and the software loading process is doing the installation.
  • Page 12 MultiVOIP Quick Start Guide If the Multi-Tech Installation CD window does not appear automatically, click My Computer, then right-click the CD- ROM drive icon, click Open, then click the Autorun icon. 3. When the Multi-Tech Installation CD window displays, click the Install Software icon.
  • Page 13 Installing the Software Press Enter or click Next to continue. 5. The Choose Destination Location dialog box displays. Follow the on-screen instructions. You can either choose the Destination Location of your MVP110 software or select the default destination by clicking Next. If you click Browse, you can select a different destination folder for the MVP110 software.
  • Page 14 MultiVOIP Quick Start Guide 7. The Copying program files window displays, followed by the MVP110 Setup dialog box. This dialog box enables you to select the COM port of your PC that is connected to the Command port of the MVP110. From the Select Port list, select the COM port of your PC.

  • Page 15: Configuring Your Multivoip

    Configuring the MultiVOIP 9. The following message displays: Click Yes to continue. 10. The following message displays. Click Yes to continue. Configuring Your MultiVOIP The following steps provide instructions for configuring your MVP110. The configuration sequence includes IP Protocol default setup, Channel setup, and Phone Directory Database setup.
  • Page 16 MultiVOIP Quick Start Guide The default Frame Type is TYPE_II. If this does not match your IP network, change the Frame Type by selecting SNAP from the Frame Type list. The available Frame Type choices are TYPE_II and SNAP. 12. In the Ethernet group, enter the IP Address, Subnet Mask, and Gateway Address unique to your IP LAN.
  • Page 17 Configuring the MultiVOIP this happens, hang up and dial again. The default setting is 2 seconds. 14. The Ring Count FXS box enables you to set the maximum number of rings output on the FXS interface before hanging up and releasing the line to another call. The default setting is 8 rings.
  • Page 18 MultiVOIP Quick Start Guide volume can be increased or decreased. Input gain modifies the level of the audio coming in to the voice channel before it is sent over the Internet to the remote MultiVOIP. Output gain modifies the level of the audio being output to the device attached to the voice channel.
  • Page 19 Configuring the MultiVOIP out of order due to traffic conditions on the network. To compensate for this effect, the MVP110 uses a Jitter Buffer. The Jitter Value box allows the MVP110 to wait a user-definable period of time, in milliseconds, for delayed or out of order fax packets.
  • Page 20 MultiVOIP Quick Start Guide 20. The Billing/Misc tab displays the parameters for auto call, automatic disconnection, billing options, and dynamic jitter buffer. If you want to dedicate a local voice/fax channel to a remote voice/fax channel (so you will not have to dial the remote channel), click the Auto Call Enable option in the Auto Call group.
  • Page 21 Configuring the MultiVOIP Consecutive Packets Lost defines the number of consecutive packets that are lost after which the call is automatically disconnected. The default setting is 30. Call Duration defines the maximum length of time (in seconds) that a call remains connected before the call is automatically disconnected.
  • Page 22 MultiVOIP Quick Start Guide If your country/region is not the default USA, click the Regional tab and proceed to step 25. Otherwise, click OK and proceed to step 26 to begin building your phone directory database. 25. To change the Tone Pairs on the Regional tab, select your country or region from the Country/Region list.

  • Page 23: Registering With A Gatekeeper Phone Directory

    Configuring the MultiVOIP Registering with a Gatekeeper Phone Directory This section describes how to register H.323 endpoints with the Gatekeeper. The H.323 Gatekeeper function resides at a PC acting as the central point for all calls within its zone and providing call control services to registered endpoints.
  • Page 24 MultiVOIP Quick Start Guide 27. Enable the Gatekeeper option 28. If the GateKeeper network employs Fast Start, then accept the Use Fast Start option (default). You may have to verify this with the GateKeeper administrator. 29. Enter the Gatekeeper IP Address in the IP Address box of the RAS Parameters group.
  • Page 25 Configuring the MultiVOIP 32. Enter the unique phone number of the local device in the Phone Number box. 33. Leave the Description box blank. 34. Enter the Voice Channel number corresponding to the phone number entered. 35. Fill in the H.323 ID box with a description to identify the phone number.
  • Page 26 MultiVOIP Quick Start Guide Database dialog box displays with your first entry. 38. Click OK when you are finished. 39. Click OK to download setup. 40. The following dialog box displays. Click OK to download default setup. 41. After the setup has been written to the MVP110, the unit is rebooted.

  • Page 27: Building A Proprietary Phonebook Directory

    Configuring the MultiVOIP Building a Proprietary Phonebook Directory 27. To build your proprietary Phone Directory (in an H.323 environment without the Gatekeeper option enabled), you will first need to select the Proprietary Phonebook option and then configure the “Master” MVP110 and then add the “Slave”...
  • Page 28 MultiVOIP Quick Start Guide The Slave Status button displays the Slave VOIP Status dialog box used for viewing phone number, IP address, status, and description of slave units (See “Configuring Your Slave MVP110s” for details). Note: In the Q.931 Parameters group, Use Fast Start is checked for compatibility with other H.323 devices that support Fast Start Capability.
  • Page 29 Configuring the MultiVOIP want the phone number to be associated with. Or, you can select NO HUNT if you do not want this entry to participate in hunting. Note: Hunting is a series of telephone lines organized in such a way that if the first line is busy the next line is called or hunted until a free line is found.
  • Page 30 MultiVOIP Quick Start Guide You have completed configuration of the “Master” MVP 110. The voice channel belongs to Hunt Group # 1. If a call from an H.323 endpoint (a MultiVOIP or a stand-alone H.323 endpoint) to Phone Number 101 is unable to be connected, it will automatically connect to the next available phone number in Hunt Group #1, such as Phone Number on a slave MultiVOIP.
  • Page 31 Configuring the MultiVOIP Address (202.056.039.100), and accept the H.323 industry standard Port value (1720) used to communicate with other H.323 endpoints. 37. Click OK and you are returned to the Phone Directory Database dialog box which now includes the remote phone number and related information in the Phone Number list.
  • Page 32 MultiVOIP Quick Start Guide 38. To configure a stand-alone endpoint (for example, a PC with NetMeeting software), click Add and the Add/Edit Phone Entry dialog box displays again. 39. Enter the phone number for the stand-alone endpoint in the Station Information group Phone Number box. For example, 301.
  • Page 33 Configuring the MultiVOIP Hunt Group. However, depending on your requirements, you could configure a stand-alone to be part of a Hunt Group. 42. Click OK and you are returned to the Phone Directory Database dialog box which now includes the stand-alone phone number and related information in the Phone Number list.
  • Page 34 MultiVOIP Quick Start Guide 43. When you have finished, click OK to download the default setup. 44. Click OK. After the setup is written to the MVP110, the unit reboots. 45. Check to ensure that the BOOT LED on the MVP110 is off after the download is complete.

  • Page 35: Configuring Your Slave Mvp110S

    Configuring MultiVOIP Slaves 2. From your desktop, click Programs I MultiVOIP 100 I MultiVOIP 100 Configuration. The Main menu displays. 3. Click IP to display the IP Setup dialog box. Select the Enable Diffserv check box if you have routers...
  • Page 36 MultiVOIP Quick Start Guide that support Diffserv (sometimes called IP Precedence). This feature gives priority to voice packets so they are not delayed because of large data files being downloaded. The default Frame Type is TYPE_II. If this does not match your IP network, select the Frame Type from the Frame Type list.
  • Page 37 Configuring MultiVOIP Slaves Feature options are enabled or disabled according to the interface type. The Inter Digit Time option defines the maximum amount of time that the unit will wait before mapping the dialed digits to an entry in the Phone Directory Database.
  • Page 38 MultiVOIP Quick Start Guide 8. Input gain modifies the level of the audio coming in to the voice channel before it is sent over the Internet to the remote MultiVOIP. Output gain modifies the level of the audio being output to the device attached to the voice channel.
  • Page 39 Configuring MultiVOIP Slaves calling; otherwise, you will always get a busy signal. Note: If the Coder is selected automatically, enter the bandwidth in the Max Bandwidth from the list. Check with your VOIP administrator to determine how much bandwidth is available. 10.
  • Page 40 MultiVOIP Quick Start Guide The Forward Error Correction (FEC) option defines whether forward error correction is enabled for the voice channel. The FEC feature allows some of the voice packets that were corrupted or lost to be recovered. FEC adds an additional 50% overhead to the total network bandwidth consumed by the voice channel.
  • Page 41 Configuring MultiVOIP Slaves disconnected. Jitter is the inter-arrival packet deviation (phase shift of digital pulses) over the transmission medium that causes voice breakup which can be particularly disruptive to voice communications. The default setting is 20 milliseconds. A higher value means that the voice transmission will be more accepting of jitter.
  • Page 42 MultiVOIP Quick Start Guide The Minimum Jitter Value default setting is 150 milliseconds, the Maximum Jitter Value default setting is 300 milliseconds, and the Optimization Factor default setting is 7. If your country/region is not the default USA, click the Regional tab and proceed to step 17.
  • Page 43 Configuring MultiVOIP Slaves Proprietary Phonebook option is enabled and in the Database Type group, select the Slave option. The Master IP Address box becomes active. Note: After you have enabled the Slave option, the Slave Status button is replaced by the Update button. Once your Phone Directory database has been created, you can click this button to refresh the entries in the Phone Directory Database window.
  • Page 44 MultiVOIP Quick Start Guide 20. Click Download Setup to write the new configuration to the slave unit. The Save Setup dialog box displays. 21. Select the Save Current Setup as User Default Configuration check box and click OK. The setup configuration is written to the MVP110.

  • Page 45: Deploying The Voip Network

    Configuring MultiVOIP Slaves Deploying the VOIP Network For a Proprietary Phone Directory database, the VOIP administrator can deploy the pre-configured slave MVP110s to their remote sites. The remote site administrators need only connect power to the pre-configured MVP110, connect the MVP110 to their Ethernet LAN and predefined telephone equipment, and then wait for the phone directory database to be downloaded.
  • Page 46 MultiVOIP Quick Start Guide Voice/Fax Channel Connection PHONE ETHERNET POWER Power Connection Ethernet Connection Figure 5. Remote Site Cable Connection 3. Connect a network cable to the ETHERNET (RJ-45) connector on the back of your MVP110. 4. If you are connecting a station device such as an analog telephone, fax machine, or Key Telephone System (KTS) to your MVP110, connect a phone cable from the phone connector on the MVP110 to the Phone connector on the...

  • Page 47: Limited Warranty

    Deploying the VOIP Network Limited Warranty Multi-Tech Systems, Inc. (“MTS”) warrants that its products will be free from defects in material or workmanship for a period of two years from the date of purchase, or if proof of purchase is not provided, two years from date of shipment.

  • Page 48: Technical Support

    Tech product. If you have any questions about the operation of this unit, or experience difficulty during installation you can contact Tech Support via the following: Phone: (800) 972-2439 (USA and Canada) (763) 785-3500 (international and local) Internet: http://www.multitech.com Please have your product information available, including model and serial number.

  • Page 49: Fcc Declaration

    Warranty and Regulatory Information FCC Declaration NOTE: This equipment has been tested and found to comply with the limits for a Class A digital device, pursuant to Part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference when the equipment is operated in a commercial environment.
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