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Multitech MultiVOIP 100 MVP120 Quick Start Manual

Standalone voice/ip gateway
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Standalone Voice/IP Gateway
Model MVP120
H.323 Mode
Quick Start Guide

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Summary of Contents for Multitech MultiVOIP 100 MVP120

  • Page 1 Standalone Voice/IP Gateway Model MVP120 H.323 Mode Quick Start Guide...
  • Page 2 Multi-Tech Systems has an excellent staff of technical support personnel available to help you get the most out of your Multi-Tech product. If you have any questions about the operation of this unit, or experience difficulty during installation you can...

  • Page 3: Table Of Contents

    Contents Introduction ................... 4 Related Documentation ..............5 Installing Your MVP120 ..............6 Overview of the Installation and Configuration Process ..6 Deploying the VOIP Network ..........7 Unpacking Your MultiVOIP ............8 Safety Warnings ................8 Cabling Your MultiVOIP ..............9 Cabling Procedure ..............

  • Page 4: Introduction

    This version of the software also supports communication with a Multi-Tech MVPGK1 Gatekeeper or an optional 3rd party H.323 Gatekeeper which, when enabled, maintains its own phonebook database, pre-registers all endpoints, controls the bandwidth, and handles all conferencing issues such as transferring of calls.

  • Page 5: Related Documentation

    To view or print your copy of a user guide, load Acrobat Reader onto your system from the CD, or obtain it as a free download from Adobe’s Web site: http://www.adobe.com The MVP120 User Guide is also available from Multi-Tech’s Web site: http://www.multitech.com...

  • Page 6: Installing Your Mvp120

    MultiVOIP Quick Start Guide Installing Your MVP120 This section covers the basic installation steps which include unpacking the MultiVOIP, connecting the cables, and configuring the MVP120. Overview of the Installation and Configuration Process The VOIP administrator must first install the MVP120 software and then configure each MVP120 for its specific function.

  • Page 7: Deploying The Voip Network

    Introduction Deploying the VOIP Network The final phase of the installation is deployment of the network. When the remote MultiVOIPs are sent to their remote sites, the remote site administrators need only connect the units to their LAN and telephone equipment. A full Phone Directory Database Proprietary Phonebook, supplied by the Master MultiVOIP will be loaded into their units within minutes of being connected and powered up.

  • Page 8: Unpacking Your Multivoip

    When the battery starts to weaken, the date and time may be incorrect. If the battery fails, the board must be sent back to Multi-Tech Systems for battery replacement. The Ethernet port is not designed to be connected to a Public Telecommunication Network.

  • Page 9: Cabling Your Multivoip

    Cabling Cabling Your MultiVOIP Cabling your MultiVOIP involves properly connecting the Power, Command Port, phone/PBX, and Ethernet. Figure 3 shows the back panel connectors and the associated cable connections. Cabling Procedure 1. Using the supplied cable, connect the power supply to a live AC outlet, then plug the power supply into the MVP120.
  • Page 10 MultiVOIP Quick Start Guide 2. Connect the MVP120 to a PC using the RJ-45 to DB9 (female) cable provided with your unit. Plug the RJ-45 end of the cable into the Command port of the MVP120 and connect the other end to the PC’s serial port (Figure 3). 3.

  • Page 11: Installing Your Mvp120 Software

    2. Insert the MVP120 Installation CD into a CD-ROM drive. The CD is auto-detectable, so it starts automatically. It may take 10 to 20 seconds for the Multi-Tech Installation CD window to appear.
  • Page 12 MultiVOIP Quick Start Guide If the Multi-Tech Installation CD window does not appear automatically, click My Computer, then right-click the CD- ROM drive icon, click Open, then click the Autorun icon. 3. When the Multi-Tech Installation CD window displays, click the Install Software icon.
  • Page 13 Installing the Software You can either choose the Destination Location of your MVP120 software or select the default destination by clicking Next. If you click Browse, you can select a different destination folder for the MVP120 software. 7. In the Select Program Folder dialog box, select where you want the program file to be located.
  • Page 14 MultiVOIP Quick Start Guide 8. The Copying program files window displays, followed by the MVP120 Setup dialog box. This dialog box enables you to select the COM port of your PC that is connected to the Command port of the MVP120. From the Select Port list, select the COM port of your PC.
  • Page 15 Configuring the MultiVOIP 10. The following message displays: Click Yes to continue. 11. The following message displays. Click Yes to continue. The IP Protocol Default Setup dialog box displays next (see page 16) as you continue configuring your MultiVOIP.

  • Page 16: Configuring Your Multivoip

    MultiVOIP Quick Start Guide Configuring Your MultiVOIP The following steps provide instructions for configuring your MVP120. The configuration sequence includes IP Protocol default setup, Channel setup, and Phone Directory Database setup. The Phone Directory Database setup is configured differently depending on whether or not the Gatekeeper function is available and enabled on the Phone Directory Database dialog box.
  • Page 17 Configuring the MultiVOIP Check with your in-house phone personnel to verify whether your local PBX dial signaling is Pulse or DTMF (tone). Select the Regeneration option accordingly. The Inter Digit Time option defines the maximum amount of time between dialed digits that the unit will wait before mapping the dialed digits to an entry in the Phone Directory Database.
  • Page 18 MultiVOIP Quick Start Guide 4. The Ring Count FXO box enables you to set the number of rings received on the FXO interface before answering the call. The default setting is 2 rings. Note: Zero (0) means no incoming calls will be answered. For FXO-to-FXO communications, you can enable a specific kind of FXO disconnect: Current Loss, Tone Detection, or Silence Detection.
  • Page 19 Band is checked, the unit reproduces the DTMF tones instead of passing them through. Note: Only change the DTMF gain under the direction of Multi-Tech Technical Support supervision. 7. To change the voice coder, select the Manual option in the Coder group. Select the appropriate coder from the Selected Coder list.
  • Page 20 MultiVOIP Quick Start Guide When receiving fax packets from a remote MultiVOIP, it is possible for individual packets to be delayed or received out of order due to traffic conditions on the network. To compensate for this effect, the MVP120 uses a Jitter Buffer.
  • Page 21 Configuring the MultiVOIP If you want to dedicate a local voice/fax channel to a remote voice/fax channel (so you will not have to dial the remote channel number), click the Auto Call Enable option in the Auto Call group. Then enter the phone number of the remote channel in the Phone Number box.
  • Page 22 MultiVOIP Quick Start Guide Call Duration defines the maximum length of time (in seconds) that a call remains connected before the call is automatically disconnected. The default setting is 180 seconds. A call limit of three minutes may be too short for most configurations.
  • Page 23 Configuring the MultiVOIP The Tone Pairs group enables you to select and modify the parameters. Click OK when finished. 15. The Phone Directory Database dialog box displays. This dialog box enables you to select either GateKeeper or Proprietary Phone Book as your type of phone book database.

  • Page 24: Registering With A Gatekeeper Phone Directory

    MultiVOIP Quick Start Guide Registering with a Gatekeeper Phone Directory This section describes how to register H.323 endpoints with the Gatekeeper. The H.323 Gatekeeper function resides at a PC acting as the central point for all calls within its zone and providing call control services to registered endpoints.
  • Page 25 Configuring the MultiVOIP 1. Enable the Gatekeeper option 2. If the GateKeeper network employs Fast Start, then accept the Use Fast Start option (default) in the Q.931 Parameters group. You may have to verify this with the GateKeeper administrator. If Use Fast Start option is selected, accept the Call Signaling Port default 1720.
  • Page 26 MultiVOIP Quick Start Guide 8. Enter the Voice Channel number corresponding to the phone number entered. The MVP120 will always be 1. 9. Fill in the H.323 ID box with a description to identify the phone number. For this example, you could enter “New York Office.”...
  • Page 27 Configuring the MultiVOIP 12. Click OK when you are finished. 13. Click OK to download setup. 14. The following dialog box displays. Click OK to download default setup. 15. After the setup has been written to the MVP120, the unit is rebooted.

  • Page 28: Building A Proprietary Phonebook Directory

    MultiVOIP Quick Start Guide Building a Proprietary Phonebook Directory 1. To build your proprietary Phone Directory (in an H.323 environment without the Gatekeeper option enabled), you will first need to select the Proprietary Phonebook option and then configure the “Master” MVP120 and then add the “Slave”...

  • Page 29: Configuring Your Master Mvp120

    Configuring the MultiVOIP status, and description of slave units (See “Configuring Your Slave MVP120s” for details). Note: In the Q.931 Parameters group, Use Fast Start is checked for compatibility with other H.323 devices that support Fast Start capability. Click Add to begin building your phone directory database. The Add/Edit Phone Entry dialog box displays.
  • Page 30 MultiVOIP Quick Start Guide 3. The Station Identification group includes a Hunt Group list. This list enables you to indicate which Hunt Group you want the phone number to be associated with. Select the Hunt Group number from the Hunt Group drop down list box, or you can select NO HUNT if you do not want this entry to participate in hunting.
  • Page 31 Configuring the MultiVOIP You have completed configuration of the Master MVP120. The voice channel you have set up is labeled Hunt Group #1. If a call from an H.323 endpoint (a MultiVOIP or a stand-alone H.323 endpoint) to Phone Number 101 is unable to be connected, it will automatically connect to the next available phone number in Hunt Group #1, such as Phone Number on a Slave MultiVOIP.
  • Page 32 MultiVOIP Quick Start Guide 9. Click OK and you are returned to the Phone Directory Database dialog box which now includes the remote phone number and related information in the Phone Number list. 10. To configure a stand-alone endpoint (for example, a PC with NetMeeting software), click Add and the Add/Edit Phone Entry dialog box displays again.
  • Page 33 Configuring the MultiVOIP 11. Enter the phone number for the stand-alone endpoint in the Station Information group Phone Number box. For example, 301. 12. Click inside the Description box and enter a description for the remote NetMeeting. For example, “Human Resources Desk”.
  • Page 34 MultiVOIP Quick Start Guide 15. When you have finished, click OK to download the default setup. 16. Click OK. After the setup is written to the MVP120, the unit reboots. 17. Check to ensure that the BOOT LED on the MVP120 is off after the download is complete.

  • Page 35: Configuring Your Slave Mvp120S

    Configuring MultiVOIP Slaves Configuring Your Slave MVP120s If the Proprietary Phonebook option on the Phone Directory Database dialog box was enabled, then you will need to configure all remote H.323 endpoints as “Slave” units. For example, the MVP120 at the company’s subsidiary office in London would need to be configured as a “Slave”.
  • Page 36 MultiVOIP Quick Start Guide Select the Enable Diffserv check box if you have routers that support Diffserv (sometimes called IP Precedence). This feature gives priority to voice packets so they are not delayed because of large data files being downloaded. The default Frame Type is TYPE_II.
  • Page 37 Configuring MultiVOIP Slaves channel interface, voice/fax parameters, Billing/Misc parameters, and regional telephone parameters for the channel. Feature options are enabled or disabled according to the interface type. The Inter Digit Time option defines the maximum amount of time that the unit will wait before mapping the dialed digits to an entry in the Phone Directory Database.
  • Page 38 MultiVOIP Quick Start Guide The Message Waiting Light check box must be selected on the originating and answering voice channel. This enables the number dialed to connect you to the appropriate voice channel, then output that number on the voice channel. For FXO-to-FXO communications, you can enable a specific kind of FXO disconnect: Current Loss, Tone Detection, or Silence Detection.
  • Page 39 DTMF Gain group. Note: Only change the DTMF gain under the direction of Multi-Tech Technical Support supervision. 9. To change the voice coder, select the Manual option in the Coder group. Select the appropriate coder from the Selected Coder list.
  • Page 40 MultiVOIP Quick Start Guide Note: If the Automatic Coder is selected, enter the bandwidth in the Max Bandwidth from the list. Check with your VOIP administrator to determine how much bandwidth is available. 10. The Fax group enables you to send/receive faxes. You can set the maximum baud rate for faxes and the fax volume in the two lists and change the jitter value in milliseconds.
  • Page 41 Configuring MultiVOIP Slaves The Forward Error Correction (FEC) option defines whether forward error correction is enabled for the voice channel. The FEC feature allows some of the voice packets that were corrupted or lost to be recovered. FEC adds an additional 50% overhead to the total network bandwidth consumed by the voice channel.
  • Page 42 MultiVOIP Quick Start Guide The Jitter Value defines the average inter-arrival packet deviation (in milliseconds) before the call is automatically disconnected. Jitter is the inter-arrival packet deviation (phase shift of digital pulses) over the transmission medium that causes voice breakup which can be particularly disruptive to voice communications.
  • Page 43 Configuring MultiVOIP Slaves The Minimum Jitter Value default setting is 150 milliseconds, the Maximum Jitter Value default setting is 300 milliseconds, and the Optimization Factor default setting is 7. If your country/region is not the default USA, click the Regional tab and proceed to step 17. 16.
  • Page 44 MultiVOIP Quick Start Guide Make certain the Proprietary Phonebook option is enabled and in the Database Type group, select the Slave option. The Master IP Address box becomes active. Note: After you have enabled the Slave option, the Slave Status button is replaced by the Update button. Once your Phone Directory database has been created, you can click this button to refresh the entries in the Phone Directory Database window.

  • Page 45: Deploying The Voip Network

    Deploying the VOIP Network 20. Click Download Setup to write the new configuration to the slave unit. The Save Setup dialog box displays. 21. Select the Save Current Setup as User Default Configuration check box and click OK. The setup configuration is written to the MVP120.

  • Page 46: Remote Site Administrator

    MultiVOIP Quick Start Guide With the Gatekeeper option enabled on the Phone Directory Database dialog box, all MVP120s are configured as “Gatekeeper” and cannot be downloaded. In this case, each MVP120 Phone Book will be programmed with phone numbers for its own channel. This phone number is registered with the H.323 Gatekeeper (See the “Registering with a Gatekeeper Phone Directory”...

  • Page 47: Limited Warranty

    Dial one of the sites in your network. Limited Warranty Multi-Tech Systems, Inc. (“MTS”) warrants that its products will be free from defects in material or workmanship for a period of two years from the date of purchase, or if proof of purchase is not provided, two years from date of shipment.
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