Software And Firmware; Operating System Version Support; Troubleshooting; Nmi Functionality - Hitachi Advanced Server HA810 G2 User Manual

Software and firmware

Update software and firmware before using the server for the first time, unless any installed software or
components require an older version.
For system software and firmware updates, use one of the following sources:
Download the SPV from the Hitachi Vantara Website.
•
• Download individual drivers, firmware, or other system software components
from the from the Hitachi Vantara Website.

Operating system version support

For information about specific versions of a supported operating system, see
https://support.hitachivantara.com/en/user/answers/interoperability.html

Troubleshooting

NMI functionality

An NMI crash dump enables administrators to create crash dump files when a system is hung and not
responding to traditional debugging methods.
An analysis of the crash dump log is an essential part of diagnosing reliability problems, such as hanging
operating systems, device drivers, and applications. Many crashes freeze a system, and the only
available action for administrators is to cycle the system power. Resetting the system erases any
information that could support problem analysis, but the NMI feature preserves that information by
performing a memory dump before a hard reset.
To force the OS to initiate the NMI handler and generate a crash dump log, the administrator can use the
iLO Generate NMI feature.

Troubleshooting resources

Troubleshooting resources are available for G2 server products in the following documents:
• Troubleshooting Guide for Hitachi Advanced Server HA800 G2 servers
provide procedures for resolving common problems and comprehensive
courses of action for fault isolation and identification, issue resolution, and
software maintenance.
• Error Message Guide for Hitachi Advanced Server HA800 G2 servers provide
a list of error messages and information to assist with interpreting and
resolving error messages.
To access troubleshooting resources for your product, see the Hitachi Vantara Website.
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