AEA PAKRATT PK-232 Operating Manual page 4

USER'S GUIDE PREFACE
UPS Surface (Brown Label) takes 7-8 days, Blue takes 2-3 days and Red is presently available on
the West Coast only. Red is an overnight service and it is expensive. Send the PK-232 in a way that
it can be traced if we cannot verify receipt of shipment. We suggest UPS or insured postal ship-
ment.
If the PK-232 is still under the original owners warranty, AEA will pay the cost of the return ship-
ment. The current policy is that it will be returned Brown if received Brown or by US Mail; returned
Blue if received Blue or by overnight service; or returned as the owner sates in his letter if he fur-
nishes the return cost for the method he selects.
If the PK-232 is out of warranty, it will be returned by UPS Brown COD unless:
1) It was received UPS Blue/Red in which case it will go back UPS Blue COD, or
2) If you designate billing to VISA or MASTERCARD, or
3) you enclose a BLANK personal check endorsed "not to exceed ...$", or
4) you specify some other method of return.
We will typically service the product in two or three days if we have all the facts. If we must call
you, it may take longer. PLEASE, if you send it in, include a letter stating the problem and were
you can be reached. If you can be reached by phone in the evening on the east coast, let us know
where. Our current rate for non-warranty service is $40/hour with a 3/4 hour minimum. Parts and
shipping are extra. AEA is not responsible for damage such as caused by lightning, nonprofessional
alterations, poor storage/handling, etc.
Should your warranty card not be on file at AEA, you need to send the proof of purchase date to
receive warranty service. Typically a copy of your bill of sale from an AEA dealer will suffice.
The warranty is for original owner only and is not transferable.