Access Code Issues; Arming And Disarming Issues - GE Concord 4 Installation Manual

WARNING: Be careful when securing the transformer to an outlet with a metal cover.
Hold the cover tightly in place. You could receive a serious shock if the metal outlet
cover drops down onto the prongs of the plug while you are securing the transformer
and cover to the outlet box.

Access code issues

Customer cannot remember access codes.
• Check your records to see if you have the customer's access codes on file.
• Verify the access codes using the Enterprise Downloader software.
• Clear memory and reprogram the panel locally. Clearing the memory erases all
programming.
Installer cannot remember install code.
• Check your records to see if you have the install code on file.
• Verify the install code using the Enterprise Downloader software.
• Use the dealer code to enter program mode and view the installer code.
Installer cannot remember dealer code.
Check your records to see if you have the dealer code on file. If you don't have dealer
codes, you need to replace the panel.

Arming and disarming issues

System protests and won't arm.
• If arming to level 2, make sure all monitored perimeter doors and windows are
closed.
• If arming to level 3, make sure all perimeter and interior sensors are closed.
• Press STATUS for an indication of the problem.
System won't disarm.
• You may be trying to disarm using an incorrect code. Verify correct code and
enter it.
• Access code is not programmed or set up in user programming to disarm system.
Wireless touchpad is not learned into system or hardwired touchpad is not
communicating to panel.
Concord 4 Installation Manual
Chapter 4: Testing and troubleshooting
103