Contacting Customer Service - HP StorageWorks SR2122 User Manual

Troubleshooting

Contacting Customer Service

If you are unable to solve a startup problem after using the troubleshooting
suggestions in this chapter, contact a customer service representative for
assistance and further instructions. Before you call, have the following
information ready to help your service representative assist you as quickly as
possible:
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Support.
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Date you received the SR2122-2
Chassis serial number (located on the upper-right label on the rear panel of the
chassis)
Type of software and release number
Maintenance agreement or warranty information
Brief description of the problem
Brief explanation of the steps you have taken to isolate and resolve the
problem
"Getting Help" on page 18 for information about how to contact HP Technical
IP Storage Router SR2122-2 User Guide