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Calling the Mercedes-Benz Customer
Centre using the multimedia system
In order to use the services of Mercedes me
connect in the vehicle, the following pre-condi-
tions must be fulfilled:
you have access to a GSM network.
R
GSM network coverage is provided in the
R
respective region by the service provider.
the ignition must be switched on for vehicle
R
data to be transferred automatically.
Multimedia system:
+
Telephone
Telephone
X
call
MB Contact
MB
Contact.
X
After confirmation, the multimedia system
sends the required vehicle data.
Data transfer is shown in the display. Then,
you can select the desired service and be
connected to a Mercedes-Benz Customer
Centre contact.
Information on breakdown assistance
call button
A breakdown assistance call has been made to
the Mercedes-Benz Customer Centre via the
multimedia system (
Y
a qualified Mercedes-Benz technician will per-
R
form repairs on-site and/or tow the vehicle to
the nearest Mercedes-Benz Service Centre.
These services may require payment.
Data will be transferred during the connection
with the Mercedes-Benz Customer Centre
(
page 164).
Y
Information about Mercedes me con-
nect accident management
Mercedes me connect accident management is
an extension of the Mercedes-Benz emergency
call system.
*
Name
Name
page 164):
If an emergency call to the Mercedes-Benz
emergency call centre has been triggered fol-
lowing an accident:
a voice connection is made to a contact per-
R
son at the Mercedes-Benz emergency call
centre
if necessary, the Mercedes-Benz emergency
R
call centre contact forwards the call to
Mercedes me connect accident management
if necessary, the vehicle will be towed to a
R
Mercedes-Benz Service Centre
Service message via Mercedes me con-
nect
If you have activated the maintenance manage-
ment service, relevant vehicle data is automat-
ically sent to the Mercedes-Benz Customer
Centre. You will then receive individual recom-
mendations regarding the maintenance of your
vehicle.
Regardless of whether you agreed to take the
maintenance management service, the multi-
media system reminds you after a certain time
period that a service is due. A prompt appears
asking if you would like to make an appoint-
ment.
To arrange a service appointment: select
X
Call
Call.
After you have confirmed, the vehicle data is
sent and a Mercedes-Benz Customer Centre
employee personally deals with your appoint-
ment. The information is then sent to your
desired service outlet.
They will then contact with you within 24
hours.
i
If, after the service message appears, you
select
Call later
Call
later, the window is hidden and
then reappears after a certain period of time.
Consenting to the transfer of data with
Mercedes me connect
Requirements
There is a currently active breakdown call
R
(
page 164).
Y
If you call the Mercedes-Benz Customer Centre
via the multimedia system, you will see the
you
you consent
consent to to the
the transfer
data and
data
and vehicle
vehicle position
position data
Mercedes-Benz Customer Centre in
Mercedes-Benz Customer Centre in
Telephone
Do Do
transfer of of vehicle
vehicle
data to to the
the
Z
163
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