Summary of Contents for Dell EMC VxFlex Ready Node R840
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Dell EMC VxFlex Ready Node R840 Hardware Field Replacement Unit and Service Manual P/N 302-005-750 REV 01...
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MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE. USE, COPYING, AND DISTRIBUTION OF ANY DELL SOFTWARE DESCRIBED IN THIS PUBLICATION REQUIRES AN APPLICABLE SOFTWARE LICENSE. Dell, EMC, and other trademarks are trademarks of Dell Inc. or its subsidiaries. Other trademarks may be the property of their respective owners. Published in the USA.
Using the system setup................26 View system setup.................26 System setup options..............26 System BIOS................. 27 iDRAC Settings utility..............51 Device Settings................51 Dell Lifecycle Controller................52 Embedded system management............ 52 Boot Manager.....................52 View the boot manager..............52 Boot Manager main menu.............. 52 One-shot UEFI Boot menu.............53 System Utilities................
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CONTENTS Install the BOSS card onto expansion card riser 1......63 Install M.2 modules on the faulted BOSS card....... 64 Replacing drives..................66 Replacing an SSD drive..............66 Replacing an NVMe drive...............67 Remove the drive carrier............... 69 Remove the drive from the drive carrier........70 Install the drive into the drive carrier..........
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CONTENTS Procedure for replacing or adding a power supply unit ....150 Remove a power supply unit............150 Install a power supply unit.............151 Replacing the power interposer board............153 Removing Power Interposer Board..........154 Install the power interposer board..........155 Replacing a control panel................157 Removing left control panel............
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Direct LED indicator codes..........207 NIC indicator codes..............208 Power supply unit indicator codes..........208 Hard drive indicator codes............212 Using system diagnostics................213 Dell Embedded System Diagnostics..........213 Chapter 9 Getting help Where to get help..................216 Contacting Dell EMC.................216 Receiving automated support with SupportAssist ........
FIGURES Front view 24 x 2.5-inch drive system.................16 Front view 8 x 2.5-inch drive system ................17 Left control panel view (with optional iDRAC Quick Sync 2.0 indicator)..... 17 Right control panel view....................18 LCD panel features......................19 Rear view of the 24 x 2.5-inch drive system............... 22 Inside the system without rear drive cage..............
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FIGURES Removing the M.2 SSD module..................117 Installing the M.2 SSD module................... 118 Removing network daughter card................121 Installing the network daughter card................. 122 Removing the processor and heat sink module 1U............. 128 Removing the processor and heat sink module 2U............ 129 Loosening the processor bracket................
Notes, cautions, and warnings Note A NOTE indicates important information that helps you make better use of your product. CAUTION A CAUTION indicates either potential damage to hardware or loss of data and tells you how to avoid the problem. WARNING A WARNING indicates a potential for property damage, personal injury, or death.
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Notes, cautions, and warnings VxFlex Ready Node R840 Hardware Field Replacement Unit and Service Manual...
CHAPTER 1 About this guide The Hardware Field Replacement Unit and Service Manual provides an overview of the VxFlex Ready Node R840 system, diagnostic tools, and instructions for installing and replacing tools. Use this document with the VxFlex Ready Node Field Replacement Unit Software Guide for FRU replacement activities.
Service Manual to perform any necessary software steps to complete the FRU procedure and return the VxFlex OS node to operation. Typographical conventions Dell EMC uses the following type style conventions in this document: Bold Used for names of interface elements, such as names of windows,...
CHAPTER 2 System overview This section provides an overview of the VxFlex Ready Node R840 server. VxFlex Ready Node R840 system overview............16 Front view of the system..................16 Rear view of the system..................22 Inside the system....................23 Locating the Service Tag of your system............
System overview VxFlex Ready Node R840 system overview The VxFlex Ready Node R840 server is a 2U server that supports a maximum of: Four Intel Xeon Processor Scalable family (Skylake-EP) processors 48 DIMM slots Two AC power supply units 24 SAS, SATA SSDs, including two rear accessible drives, and up to 24 NVMe drives.
System overview Figure 2 Front view 8 x 2.5-inch drive system 1. Left control panel 2. Drive slots 3. Optical drive (Optional) 4. USB 3.0 port (Optional) 5. Right control panel 6. Service Tag Note The 8x2.5-inch drive system uses a different backplane and is only for the compute- only node.
Quick Sync 2 feature allows you to manage your system using mobile devices. This feature is only available on certain configurations. For more information about the feature, see the Integrated Dell Remote Access Controller User's Guide at www.dell.com/idracmanuals. Note...
For information about the event and error messages generated by the system firmware and agents that monitor system components, see the Error Code Lookup page, at qrl.dell.com The LCD panel is available only on the optional front bezel. The optional front bezel is hot pluggable.
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System overview Table 1 LCD panel features (continued) Item Button or Description display Note The display stops scrolling when the button is released. After 45 seconds of inactivity, the display starts scrolling. LCD display Displays system information, status, and error messages or iDRAC IP address.
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System overview the system firmware and agents that monitor system components, see the Error Code Lookup page, at qrl.dell.com Set home Select the default information to be displayed on the Home screen. See View menu section for the options and option items that can be set as the default on the Home screen.
System overview Rear view of the system The back view displays the features available on the back of the system. Figure 6 Rear view of the 24 x 2.5-inch drive system 1. Riser 1 - Full-height PCIe expansion card (Slot 1 and 2) 2.
Code and Service Tag. Alternatively, the information may be on a sticker on the chassis of the system. The mini Enterprise Service Tag (EST) is found on the back of the system. This information is used by Dell EMC to route support calls to the appropriate personnel. Inside the system...
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System overview Figure 8 Locating Service Tag of your system 1. Information tag (top view) 2. Information tag (bottom view) 3. OpenManage Mobile (OMM) label (optional) 4. iDRAC MAC address and iDRAC secure password label Note If you have opted for secure default access to iDRAC, the iDRAC secure default password is available on the back of the system Information tag.
CAUTION Changing the default settings may make the node unusable. Dell EMC recommends only making changes under the direction of Dell EMC tech support. Options for managing preoperating system applications........26 Using the system setup..................26...
CAUTION Changing the default settings may make the node unusable. Dell EMC recommends only making changes under the direction of Dell EMC tech support. Access system setup using either of there methods: Standard graphical browser. The browser is enabled by default.
The iDRAC settings utility is an interface for setting up and configuring the iDRAC parameters using the UEFI (Unified Extensible Firmware Interface). You can enable or disable various iDRAC parameters using the iDRAC settings utility. For more information about this utility, see Integrated Dell Remote Access Controller User’s Guide at Dell.com/idracmanuals. Device Settings Enables you to configure device settings such as network cards or storage controllers.
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Managing basic system settings using the system firmware System Service Tag Specifies the system service tag. System Manufacturer Indicates the name of the original equipment manufacturer (OEM). System Manufacturer Contact Information Indicates the OEM's contact information. System CPLD Version Specifies the current version of the system's complex programmable logic device (CPLD) firmware.
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Memory Operating Mode Specifies the memory operating mode. Options are Optimizer Mode, Single Rank Spare Mode, Multi Rank Spare Mode, Mirror Mode, and Dell Fault Resilient Mode. The default is Optimizer Mode, which is set in the System Identify module.
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Managing basic system settings using the system firmware CAUTION Changing the default settings may make the node unusable. Dell EMC recommends only making changes under the direction of Dell EMC tech support. View processor settings To view processor settings, perform the following steps: Procedure 1.
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This feature is not supported if CPU Power Management is set to Maximum Performance. x2APIC Mode Enables or disables the x2APIC mode. This option is set to Enabled by default. Dell Controlled Turbo Controls the turbo engagement. Enable this option only when System Profile is set to Performance. System BIOS...
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SATA and PCIe NVMe RAID mode on your system. CAUTION Changing the default settings may make the node unusable. Dell EMC recommends only making changes under the direction of Dell EMC tech support. View SATA settings To view SATA settings, perform the following steps: Procedure 1.
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Managing basic system settings using the system firmware 2. Press F2 immediately after you see the following message: F2 = System Setup Note If the operating system begins to load before you press F2, wait for the system to finish booting, and then restart the server and try again. 3.
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CAUTION Changing the default settings may make the node unusable. Dell EMC recommends only making changes under the direction of Dell EMC tech support. To enable RAID mode, you must first configure these drives as RAID drives: 1. In the System BIOS Settings SATA Settings screen, set the Embedded SATA >...
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CAUTION Changing the default settings may make the node unusable. Dell EMC recommends only making changes under the direction of Dell EMC tech support. Note Do not change the boot settings, as they are set by VxFlex OS.
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CAUTION Changing the default settings may make the node unusable. Dell EMC recommends only making changes under the direction of Dell EMC tech support. Note The BIOS does not control network settings in BIOS mode. For the BIOS boot mode, the optional Boot ROM of the network controllers handles the network settings.
Use the Integrated Devices screen to view and configure the settings of all integrated devices, including the video controller and USB ports. CAUTION Changing the default settings may make the node unusable. Dell EMC recommends only making changes under the direction of Dell EMC tech support. System BIOS...
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Managing basic system settings using the system firmware Viewing Integrated Devices To view the Integrated Devices screen, perform the following steps: Procedure 1. Turn on, or restart your system. 2. Press F2 immediately after you see the following message: F2 = System Setup Note If your operating system begins to load before you press F2, wait for the system to finish booting, and then restart your system and try again.
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Managing basic system settings using the system firmware I/OAT DMA Engine Enables or disables the I/O Acceleration Technology (I/OAT) option. I/OAT is a set of DMA features designed to accelerate network traffic and lower CPU utilization. Enable only if the hardware and software support the feature. Embedded Video Controller Enables or disables the use of Embedded Video Controller as the primary display.
Managing basic system settings using the system firmware Slot Disablement screen details The Slot Disablement screen details are explained as follows: Slot Disablement Enables or disables the available PCIe slots on your system. The slot disablement feature controls the configuration of the PCIe cards installed in the specified slot. Slots must be disabled only when the installed peripheral card prevents booting into the operating system or causes delays in system startup.
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Managing basic system settings using the system firmware Table 4 Slot Bifurcation Option Description Auto Discovery Bifurcation Settings Platform Default Bifurcation, Auto Bifurcation, Manual bifurcation Slot 1 Bifurcation x4 Bifurcation or x8 Bifurcation Slot 2 Bifurcation x16 Bifurcation, or x8 Bifurcation, or x4 Bifurcation, or x4, x4, x8 Bifurcation, or x8, x4, x4 Bifurcation...
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Managing basic system settings using the system firmware 2. Press F2 immediately after you see the following message: F2 = System Setup Note If your operating system begins to load before you press F2, wait for the system to finish booting, and then restart your system and try again. 3.
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Custom, the BIOS automatically sets the rest of the options. You can only change the rest of the options if the mode is set to Custom. This option is set to Performance Per Watt Optimized (DAPC) by default. DAPC is Dell Active Power Controller.Other options include Performance Per Watt (OS), Performance, and Workstation Performance.
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Managing basic system settings using the system firmware Note All the parameters on the system profile setting screen are available only when the System Profile option is set to Custom. CPU Power Management Sets the CPU power management. This option is set to System DBPM (DAPC) by default.
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Managing basic system settings using the system firmware Controls the number of turbo boost enabled cores for Processor 1. The maximum number of cores is enabled by default. Monitor/Mwait Enables the Monitor/Mwait instructions in the processor. This option is set by default to Enabled for all system profiles with the exception of Custom.
Managing basic system settings using the system firmware Intel(R) AES-NI Improves the speed of applications by performing encryption and decryption by using the Advanced Encryption Standard Instruction Set (AES-NI). This option is set to Enabled by default. System Password Sets the system password. This option is set to Enabled by default and is read- only if the password jumper is not installed in the system.
Managing basic system settings using the system firmware Table 6 TPM 2.0 security information Description information Changes the operational state of the TPM. This option is set to Information Change by default. TPM Firmware Indicates the firmware version of the TPM. TPM Hierarcy Enable, disable, or clear the storage and endorsement hierarchies.
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Managing basic system settings using the system firmware Note BIOS update requires HECI devices to be operational and DUP updates require IPMI interface to be operational. This setting needs to be set to Enabled to avoid updating errors. Secure Boot Enables Secure Boot, where the BIOS authenticates each pre-boot image by using the certificates in the Secure Boot Policy.
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CAUTION Changing the default settings may make the node unusable. Dell EMC recommends only making changes under the direction of Dell EMC tech support. View Redundant OS Control options To view the Redundant OS Control screen, perform the following steps: Procedure 1.
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CAUTION Changing the default settings may make the node unusable. Dell EMC recommends only making changes under the direction of Dell EMC tech support. View Miscellaneous Settings To view the Miscellaneous Settings screen, perform the following steps: Procedure 1.
UEFI boot mode. You cannot set the option to Enabled if UEFI Secure Boot mode is enabled. This option is set to Disabled by default. Dell Wyse P25/P45 BIOS Access Enables or disables the Dell Wyse P25/P45 BIOS Access. This option is set to Enabled by default. Power Cycle Request Enables or disables the Power Cycle Request.
The Dell Lifecycle Controller (LC) provides advanced embedded systems management capabilities, including system deployment, configuration, update, maintenance, and diagnosis. LC is delivered as part of the iDRAC out-of-band solution and Dell EMC system embedded Unified Extensible Firmware Interface (UEFI) applications.
CAUTION Changing the default settings may make the node unusable. Dell EMC recommends only making changes under the direction of Dell EMC tech support. System Utilities System Utilities contains the following utilities that can be launched:...
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Managing basic system settings using the system firmware VxFlex Ready Node R840 Hardware Field Replacement Unit and Service Manual...
CHAPTER 4 Hardware FRU procedures This section explains how to perform the hardware steps in the FRU procedures that also require steps involving VxFlex OS. You are referred to the relevant section of the VxFlex Ready Node Field Replacement Unit Software Guide for the software steps for replacing the system component. Important information before performing a FRU procedure.......
Damage due to servicing that is not authorized by Dell EMC is not covered by your warranty. Read and follow the safety instructions that came with the product.
Hardware FRU procedures 1/4 inch flat head screwdriver Wrist grounding strap You need the following tools to assemble the cables for a DC power supply unit: AMP 90871-1 hand-crimping tool or equivalent Tyco Electronics 58433-3 or equivalent Wire-stripper pliers to remove insulation from size 10 AWG solid or stranded, insulated copper wire Note Use alpha wire part number 3080 or equivalent (65/30 stranding).
Hardware FRU procedures Replacing the BOSS card To replace the BOSS card, perform the tasks in the following checklist in the order they are listed. The BOSS card is a simple RAID solution card designed specifically for booting a server's operating system. The card supports up to two 6 Gbps M.2 SATA drives. The BOSS adapter card has a x8 connector using PCIe gen 2.0 x2 lanes, available in both the low-profile and full-height form factor.
Hardware FRU procedures Check Task Topic List ☐ 12 Slide the system into the cabinet. Slide the system into the cabinet page 165. ☐ 13 Connect the I/O cables and power Connect the I/O cables and power cords. cords on page 164. ☐...
Hardware FRU procedures Figure 9 Removing the M.2 module 1. module connector (2) 2. screws (2) 3. modules (2) Remove the BOSS card from expansion card riser 1 Before you begin Follow all safety guidelines. Procedure 1. Pull the expansion card latch out of the slot. 2.
Hardware FRU procedures Figure 10 Removing the BOSS card from expansion card riser 1 Transfer the M.2 modules to the replacement BOSS Card Use the following procedure to transfer the two M.2 modules from the faulted BOSS card to the replacement BOSS card: Before you begin Follow all safety guidelines.
Hardware FRU procedures Figure 11 Removing the M.2 module 1. module connector (2) 2. screws (2) 3. modules (2) 3. On the replacement BOSS card, align the M.2 module connectors with the connectors on the BOSS card. 4. Tilt the M.2 module downwards until the module is seated firmly on the card. 5.
Hardware FRU procedures Figure 12 Installing the M.2 module 1. module connector (2) 2. screws (2) 3. modules (2) Install the BOSS card onto expansion card riser 1 Before you begin Follow all safety guidelines. Procedure 1. Pull the expansion card latch out of the slot. 2.
Hardware FRU procedures Figure 13 Installing the BOSS card in expansion card riser 1 Install M.2 modules on the faulted BOSS card Install the M.2 modules that were removed from the replacement BOSS card on the faulted BOSS card. Before you begin Follow all safety guidelines.
Hardware FRU procedures Replacing drives SSD and NVMe drives are supplied in hot-swappable drive carriers that fit in the drive slots. Before replacing the drives, ensure that you perform all required software- related tasks to avoid loss of data. CAUTION Before attempting to remove or install a drive, see the documentation for the storage controller card to ensure that the host adapter is configured correctly.
Hardware FRU procedures Check Task Topic List CAUTION Failure to perform all required software-related tasks before replacing a drive may result in loss of data. Return to this guide for instructions on replacing the system component: ☐ 3 Remove the bezel. Remove the front bezel on page 166.
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Hardware FRU procedures CAUTION This FRU procedure requires you to perform mandatory software tasks in VxFlex OS, as described in the VxFlex Ready Node Field Replacement Unit Software Guide . You will be referred to these mandatory software tasks in the following checklist. Check Task Topic...
Hardware FRU procedures Check Task Topic List CAUTION Failure to perform all required software-related tasks after replacing a drive may result in loss of data. Remove the drive carrier Before you begin Follow all safety guidelines. CAUTION Before you perform this task, ensure that you have performed all required software steps for preparing the drive for removal.
Hardware FRU procedures Figure 15 Removing a drive carrier Remove the drive from the drive carrier Before you begin Follow all safety guidelines. CAUTION Mixing drive carriers from previous generations of VxFlex Ready Node servers is not supported. Procedure 1. Using a Phillips #1 screwdriver, remove the screws from the slide rails on the drive carrier.
Hardware FRU procedures Figure 16 Removing a drive Install the drive into the drive carrier Before you begin Follow all safety guidelines. If applicable, remove the hard drive blank. CAUTION Mixing drive carriers from previous generations of VxFlex Ready Node servers is not supported.
Hardware FRU procedures Figure 17 Installing a hard drive Install the drive carrier Before you begin Follow all safety guidelines. CAUTION Before you perform this task, ensure that you have performed all required software steps for preparing the node for a drive replacement. CAUTION Combining SAS and SATA drives in the same RAID volume is not supported.
Hardware FRU procedures 3. Close the drive carrier release handle to lock the drive in place. Figure 18 Installing a drive carrier Install the drive carrier...
Hardware FRU procedures Replacing system memory modules System memory holds the instructions that are executed by the processor. The system supports DDR4 registered DIMM (RDIMMs) slots, load reduced DIMM (LRDIMMs) slots and non-volatile dual in-line DIMM-Ns (NVDIMM-Ns). Overview of system memory on page 74 Replacing a DIMM memory module on page 77...
Hardware FRU procedures Table 7 Memory channels (continued) Processor Channel 0 Channel 1 Channel 2 Channel 3 Channel 4 Channel 5 Processor 4 Slots D1 and D7 Slots D2 and D8 Slots D3 and D9 Slots D4 and D10 Slots D5 and D11 Slots D6 and D12 General memory module installation guidelines To ensure optimal performance of your system, observe the following general guidelines when configuring system memory.
Hardware FRU procedures When mixing memory modules with different capacities, populate the sockets with memory modules with the highest capacity first. For example, if you want to mix 8 GB and 16 GB memory modules, populate 16 GB memory modules in the sockets with white release tabs and 8 GB memory modules in the sockets with black release tabs.
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Hardware FRU procedures Check Task Topic List ☐ 2 Verify that the replacement DIMM is the expected replacement module. Perform mandatory software tasks to prepare the node for part replacement: ☐ 3 Prepare the server for part replacement. See "Gracefully shut down the node" in the VxFlex Ready Node Field Replacement Unit Software Guide .
Hardware FRU procedures WARNING Allow the memory modules to cool after you power off the system. Handle the memory modules by the card edges and avoid touching the components or metallic contacts on the memory module. CAUTION To ensure proper system cooling, when processor 1 and processor 2 are installed, memory module blanks must be installed in memory sockets that are not occupied.
Hardware FRU procedures CAUTION Handle each memory module only by the card edges, ensuring not to touch the middle of the memory module or metallic contacts. CAUTION To prevent damage to the memory module or the memory module socket during installation, do not bend or flex the memory module. You must insert both ends of the memory module simultaneously.
Hardware FRU procedures Replacing the hard drive backplane To replace the hard drive backplane, perform the tasks in the following checklist in the order they are listed. Note Before starting this FRU procedure, familiarize yourself with the topics in Important information before performing a FRU procedure on page 56.
Hardware FRU procedures Check Task Topic List ☐ 11 Install the replacement backplane. Install the drive backplane on page For instructions on cable routing, see Cable routing on page 88. ☐ 12 Install the cooling fan assembly. Install the cooling fan assembly page 175.
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Hardware FRU procedures Figure 22 8 x 2.5-inch backplane (continued) 2. miniSAS hard drive A 1 3. Power cable connector 4. Backplane signal connector Figure 23 24 x 2.5-inch (24 NVMe) backplane 1. PCIe cable connector 2. PCIe cable connector 3.
Hardware FRU procedures Figure 28 SAS/SATA + NVMe mapping (continued) Up to eight 2.5-inch SAS/SATA/NVMe front-accessible drives in slots 0 through 7 + sixteen NVMe front-accessible drives in Bay-0 slots 8 through 11 + Bay-1 slots 0 through 11. Label the front hard drives CAUTION You must reinstall each hard drive to the exact slot that it was removed from.
Hardware FRU procedures Figure 29 Removing drive backplane 2. Lift the backplane and place it on the top of the hard drive bay, and then disconnect the power and I2C cables. 3. If applicable, disconnect all the slimline SAS cables from the system board. Install the drive backplane Before you begin Follow all safety guidelines.
Hardware FRU procedures Figure 30 Installing drive backplane 4. If applicable, connect the slimline SAS cable to the system board. Install the drive backplane...
Hardware FRU procedures Cable routing Figure 31 Cable routing - 24 x 2.5 inch, (SAS/SATA) drive backplane supporting x12 universal (SAS/SATA/NVMe) slots with GPU and single PERC card Note VxFlex Ready Node R840 does not support PERC. VxFlex Ready Node R840 Hardware Field Replacement Unit and Service Manual...
Hardware FRU procedures Figure 32 Cable routing - 24 x 2.5 inch, (SAS/SATA) drive backplane supporting with single PERC card Note VxFlex Ready Node R840 does not support PERC. Figure 33 Cable routing - 24 x 2.5 inch, (SAS/SATA) drive backplane with dual PERC card Note VxFlex Ready Node R840 does not support PERC.
Hardware FRU procedures Hard drive installation CAUTION Each hard drive needs to be reinstalled in the same location it was removed from. Procedure 1. Refer to Install the drive into the drive carrier on page 71 and install the hard drives in the same location from which each one was removed.
Hardware FRU procedures Replacing cooling fans Cooling fans are integrated into the system to dissipate the heat generated by the functioning of the system. These fans provide cooling for the processors, expansion cards, and memory modules. Your system supports up to six standard or high-performance, hot-swappable cooling fans.
Hardware FRU procedures Check Task Topic List ☐ 8 Install the air shroud. See the relevant topic, depending on your system: Install the non-GPU air shroud on page Install the GPU air shroud on page 171 ☐ 9 Install the bezel. Install the front bezel on page 166.
Hardware FRU procedures Figure 34 Removing cooling fan Install a cooling fan The cooling fans are hot swappable. To maintain proper cooling while the server is on, replace only one fan at a time. Before you begin Follow all safety guidelines. CAUTION Opening or removing the system cover when the server is on may expose you to a risk of electric shock.
Hardware FRU procedures Replacing an expansion card or expansion card riser To replace an expansion card or expansion card riser, perform the tasks in the following checklist, in the order they are listed. Note Before starting this FRU procedure, familiarize yourself with the topics in Important information before performing a FRU procedure on page 56.
Hardware FRU procedures Table 8 Remove the expansion card riser (continued) Check Task Topic List ☐ 9 Remove the faulty expansion card from Remove the expansion card from the the riser, or the expansion card from the expansion card riser on page 101.
Hardware FRU procedures Figure 36 Removing the expansion card from the riser 4. Install a filler bracket if you are not going to replace the expansion card. Note You must install a filler bracket over an empty expansion card slot to maintain Federal Communications Commission (FCC) certification of the system.
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Hardware FRU procedures Figure 37 Installing a filler bracket for a riser Remove the expansion card risers Before you begin 1. Follow all safety guidelines. 2. Disconnect any cables connected to the riser. Procedure 1. Using the Phillips #2 screwdriver, loosen the screws that secure the riser to the system.
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Hardware FRU procedures Figure 38 Removing the expansion card x16 PCIe riser 1 Figure 39 Removing the expansion card x16 PCIe riser 2 VxFlex Ready Node R840 Hardware Field Replacement Unit and Service Manual...
Hardware FRU procedures Install the expansion card into the expansion card riser The procedure for installing the expansion card in the riser is identical for all risers. This procedure should also be used when installing a NIC in a PCIe slot. Before you begin Follow all safety guidelines.
Hardware FRU procedures Figure 41 Installing the expansion card into a riser Install the expansion card risers Before you begin Follow all safety guidelines. Procedure 1. If removed, install the expansion cards into the expansion card risers. 2. Holding the touch points, align the slots on the riser with the guides on the system board and air shroud.
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Hardware FRU procedures Figure 42 Installing the expansion card x16 PCIe riser 1 Figure 43 Installing the expansion card x16 PCIe riser 2 After you finish Install any device drivers required for the card as described in the documentation for the card.
Hardware FRU procedures Remove a PCIe expansion card Before you begin Note Before starting this FRU procedure, familiarize yourself with the topics in Important information before performing a FRU procedure on page 56. Procedure 1. Open the blue expansion card retention latch lock. 2.
Hardware FRU procedures Figure 45 Installing the filler bracket Install a PCIe expansion card Before you begin Note Before starting this FRU procedure, familiarize yourself with the topics in Important information before performing a FRU procedure on page 56. Procedure 1.
Hardware FRU procedures Figure 46 Removing the filler bracket Note Store the filler bracket for future use. Filler brackets must be installed in empty expansion card slots to maintain FCC certification of the system. The brackets also keep dust and dirt out of the system and aid in proper cooling and airflow inside the system.
Hardware FRU procedures Replacing the GPU card To replace the GPU card, perform the tasks in the following checklist, in the order they are listed. Note Before starting this FRU procedure, familiarize yourself with the topics in Important information before performing a FRU procedure on page 56.
Hardware FRU procedures Check Task Topic List ☐ 11 Install the GPU air shroud. Install the GPU air shroud on page 171. ☐ 12 Install the system cover. Install the system cover on page 173. ☐ 13 Slide the system into the cabinet. Slide the system into the cabinet page 165.
Hardware FRU procedures Figure 48 Removing the GPU card from the riser 3. Hold the card by its edges and lift to release it from the connector on the riser. 4. Disconnect the GPU power cable from the GPU. 5. If you are removing the GPU permanently, install a filler bracket. Note Install a filler bracket over any empty expansion card slots to maintain Federal Communications Commission (FCC) certification of the system.
Hardware FRU procedures 5. Holding the card by its edges, position the card so that the card aligns with the expansion card connector. 6. Insert the card firmly into the expansion card connector until the card is fully seated. 7. Close the expansion card latch and the card holder latch. Figure 49 Installing the GPU card on the riser 8.
Hardware FRU procedures Replacing an M.2 SSD module The system's BOSS card contains two M.2 SSD modules. To replace an M.2 SSD module, perform the tasks in the following checklist, in the order they are listed. The tasks are used for all OS types. Note Before starting this FRU procedure, familiarize yourself with the topics in Important...
Hardware FRU procedures Check Task Topic List ☐ 13 Connect the I/O cables and power cords. See Connect the I/O cables and power cords on page 164. ☐ 14 Install the bezel. Install the front bezel on page 166. Perform mandatory software tasks to return the node to operation: ☐...
Hardware FRU procedures Procedure 1. Align and slide the M.2 BOSS card module at a 45-degree angle, into the SATA connector on the M.2 BOSS card. 2. Push the module down until firmly seated on the card. 3. Secure the module to the card with the retention strap, and then using the Phillips #1 screwdriver tighten the screw.
Hardware FRU procedures Replacing network cards Replacing the network daughter card on page 119 Replacing a 10G NIC in a PCIe slot on page 122 Installing an optional NIC on page 123 Replacing the network daughter card The network daughter card (NDC) is a small, removable mezzanine card that provides the flexibility of selecting different network connectivity options.
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Hardware FRU procedures Task Topic List ☐ 10 Install the replacement NIC Install the network daughter card on page 121. card. ☐ 11 Install the expansion card Install the expansion card risers on page 106. riser. ☐ 12 Install the system cover. Install the system cover on page 173.
Hardware FRU procedures Figure 52 Removing network daughter card Install the network daughter card Before you begin Follow all safety guidelines. Procedure 1. Orient the NDC so that the Ethernet connectors fit through the slot in the chassis. 2. Align the captive screws on the card with the screw holes on the system board. 3.
Hardware FRU procedures Figure 53 Installing the network daughter card Replacing a 10G NIC in a PCIe slot Use the following instructions to replace a 10G NIC installed in a PCIe slot. Note Before starting this FRU procedure, familiarize yourself with the topics in Important information before performing a FRU procedure on page 56.
Hardware FRU procedures Task Topic List ☐ 5 Disconnect the power cords Disconnect the power cords and I/O cables on page and I/O cables. 164. ☐ 6 Extend the system from the Extend the system from the cabinet on page 164. cabinet.
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Hardware FRU procedures Task Topic Perform mandatory software tasks to prepare the node for part replacement: Gather the server See "Network card replacement procedural checklist" in the ☐ information required VxFlex Ready Node Field Replacement Unit Software Guide . for performing the Perform the relevant tasks, starting with "Gathering server NDC replacement.
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Hardware FRU procedures Install the network interface card into expansion card riser 1 Procedure 1. Unpack the network interface card and prepare it for installation. Note For instructions, see the documentation accompanying the card. 2. Open the black expansion card latch on the riser. 3.
Hardware FRU procedures Replacing the processor and heat sink The processor controls memory, peripheral interfaces, and other system components. The system can have more than one processor configuration. The heat sink absorbs the heat generated by the processor, ad helps the processor maintain its optimal temperature level.
Hardware FRU procedures Check Task Topic List ☐ 3 Remove the bezel. Remove the front bezel on page 166. ☐ 4 Disconnect the power cords and I/O Disconnect the power cords and I/O cables. cables on page 164. ☐ 5 Extend the system from the cabinet.
Hardware FRU procedures Procedure 1. Using a Torx #T30 screwdriver, loosen the screws on the heat sink in the order below: a. Loosen the first screw three turns. b. Loosen the second screw completely. c. Return to the first screw and loosen it completely. 2.
Hardware FRU procedures Figure 55 Removing the processor and heat sink module 2U Removing the processor from the processor and heat sink module Before you begin WARNING The heat sink may be hot to touch for some time after the system has been powered down.
Hardware FRU procedures Figure 56 Loosening the processor bracket 4. Lift the bracket and the processor from the heat sink, and place the processor connector side down on the processor tray. 5. Flex the outer edges of the bracket to release the bracket from the processor. Note Ensure that the processor and the bracket are placed in the tray after you remove the heat sink.
Hardware FRU procedures Note Ensure that the pin 1 indicator on the processor tray is aligned with the pin 1 indicator on the processor. 2. Flex the outer edges of the bracket around the processor ensuring that the processor is locked into the clips on the bracket. Note Ensure that the pin 1 indicator on the bracket is aligned with the pin 1 indicator on the processor before placing the bracket on the processor.
Hardware FRU procedures Figure 59 Applying thermal grease on top of the processor 5. Place the heat sink on the processor and push down on the base of the heat sink until the bracket locks onto the heat sink. Note Ensure that the two guide pin holes on the bracket match the guide holes on the heat sink.
Hardware FRU procedures Figure 60 Installing the heat sink onto the processor 1U Figure 61 Installing the heat sink onto the processor 2U Installing the processor into a processor and heat sink module...
Hardware FRU procedures Install the processor and heat sink module Before you begin Follow all safety guidelines. CAUTION Never remove the heat sink from a processor unless you intend to replace the processor. The heat sink is necessary to maintain proper thermal conditions. Procedure 1.
Hardware FRU procedures Figure 62 Installing a processor and 1U heat sink module Figure 63 Installing a processor and 2U heat sink module Install the processor and heat sink module...
Hardware FRU procedures Replacing the storage controller card To replace the storage controller card, perform the tasks in the following checklist, in the order they are listed. The tasks are used for all OS types. Note Before starting this FRU procedure, familiarize yourself with the topics in Important information before performing a FRU procedure on page 56.
Hardware FRU procedures Check Task Topic List ☐ 10 Slide the system into the cabinet. Slide the system into the cabinet page 165. ☐ 11 Connect the I/O cables and power cords. See Connect the I/O cables and power cords on page 164.
Hardware FRU procedures Figure 64 Removing the SAS HBA controller a. SAS cables (2) b. SAS cable connectors (2) c. SAS HBA PCIe connector d. PCIe connector on the system board e. SAS HBA controller Install the HBA330 controller Before you begin Follow all safety guidelines.
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Hardware FRU procedures 3. Press down the controller until the connectors are firmly engaged. 4. Tighten the screws on the bracket, if any, or use the system’s retention clips to secure the controller on the system. 5. Reconnect the SAS cables to the system board. Install the HBA330 controller...
Hardware FRU procedures Replacing the system board The system board (also known as the motherboard) is the main printed circuit board in the system. To replace the system board, perform the tasks in the following checklist, in the order they are listed. Note Before starting this FRU procedure, familiarize yourself with the topics in Important...
Hardware FRU procedures Table 12 Tasks for removing the faulty system board (continued) Check Task Topic List ☐ 5 Extend the system from the cabinet. Extend the system from the cabinet on page 164. ☐ 6 Remove the system cover. Remove the system cover on page 173.
☐ 15 If necessary, import your new or existing For information, see the iDRAC User's iDRAC Enterprise license. Guide at https://dell.com/idracmanuals. Perform mandatory software tasks to return the node to operation: ☐ 16 Verify the new system board and return See "Replacing the system board"...
Hardware FRU procedures Procedure 1. Disconnect all cables from the system board. CAUTION Take care not to damage the system identification button while removing the system board from the system. CAUTION Do not lift the system board by holding a memory module, processor, or other component.
Hardware FRU procedures 2. Holding the system board plungers, incline the system board at an angle and align the connectors on the system board with the slots on the system, and lower the system board into the system. 3. Slide the system board toward the back of the system until the plungers click into place.
5. Click Ok. 6. Import your new or existing iDRAC Enterprise license. For more information, see the Integrated Dell Remote Access Controller User's Guide at https://Dell.com/idracmanuals. Install the Trusted Platform Module The TPM must be replaced only while installing a new system board.
Hardware FRU procedures Replacing the system battery The system battery is used for low-level system functions, such as powering the system's real-time and date settings. To replace the system battery, perform the following steps in the order in which they are listed. Note The iDRAC monitors system board CMOS battery voltage on a running system every 15 minutes and displays a warning if the battery is low.
Hardware FRU procedures Check Task Topic List ☐ 10 If applicable, install the low profile PCIe Install the expansion card into the cards. expansion card riser on page 105. ☐ 11 If applicable, install the expansion card Install the expansion card risers riser.
Hardware FRU procedures Figure 68 Removing system battery 3. To install a new system battery, hold the battery with the positive side facing up and slide it under the securing tabs. 4. Press the battery into the connector until it snaps into place. Figure 69 Installing system battery Verify the battery and reset the time and date To return the node to operation, perform the following steps:...
Hardware FRU procedures Replacing power supply units The power supply unit (PSU) is an internal hardware component that supplies power to the components on the system. Your system supports two 2400 W, 2000 W, or 1600 W AC PSUs. For more information about power supply units, see Technical specifications.
PSU removal. For information about the strain relief bar attachment bracket and strain relief bar, see the system’s Rail Installation Guide at www.dell.com/ poweredgemanuals. 3. Press the release latch and, holding the PSU handle, slide the PSU out of the system.
For information about the strain relief bar attachment bracket and strain relief bar, see the system’s Rail Installation Guide at www.dell.com/ poweredgemanuals. 3. Connect the power cable to the PSU and plug the cable into a power outlet.
Hardware FRU procedures Replacing the power interposer board The power interposer board (PIB) is a board that connects the hot swappable power supply units (PSUs) to the system board. To replace the PIB, perform the tasks in the following checklist in the order they are listed. Note Before starting this FRU procedure, familiarize yourself with the topics in Important...
Hardware FRU procedures Check Task Topic List ☐ 11 Install the PIB. Install the power interposer board page 155. ☐ 12 Install the power supply module or power Install the cooling fan assembly supply blank. page 175. ☐ 13 Install expansion card riser 2. Install the expansion card risers page 106.
Hardware FRU procedures Note Observe the routing of the cables as you remove them from the system. You must route the cables properly when you replace them to prevent the cables from being pinched or crimped. 2. Using a Phillips #2 screwdriver, remove the screw securing the PIB to the system.
Hardware FRU procedures 3. Route the cables and connect them to the system board. Figure 73 Installing power interposer board VxFlex Ready Node R840 Hardware Field Replacement Unit and Service Manual...
Hardware FRU procedures Replacing a control panel Control panels allow you to manually control the inputs to the server. In cases of a suspected fault in a control panel, contact Customer Support. To replace a control panel, you are required to perform the tasks in the following checklist in the order they are listed.
Hardware FRU procedures Task Topic - left control Topic - right control panel panel List ☐ 10 Install the replacement Installing left control Installing right control control panel. panel on page 159. panel on page 161. ☐ 11 Install the cooling fan Install the cooling fan assembly.
Hardware FRU procedures Figure 74 Removing left control panel Installing left control panel Before you begin Follow all safety guidelines. Note Ensure that you note the routing of the cables as you remove them from the system board. To prevent the cables from being pinched or crimped, you must route the cables properly when you replace them.
Hardware FRU procedures Figure 75 Installing left control panel Removing right control panel Before you begin Follow all safety guidelines. Note Ensure that you note the routing of the cables as you remove them from the system board. To prevent the cables from being pinched or crimped, route the cables properly when you replace them.
Hardware FRU procedures Figure 76 Removing right control panel Installing right control panel Before you begin Follow all safety guidelines. Note Ensure that you note the routing of the cables as you remove them from the system board. To prevent the cables from being pinched or crimped, route the cables properly when you replace them.
CHAPTER 5 Common procedures for replacing system components This section contains tasks for removing and installing hardware components that are common to many FRU procedures. You may be referred to one or more tasks in this section while replacing a system component. Disconnect the power cords and I/O cables.............
Common procedures for replacing system components Disconnect the power cords and I/O cables This procedure is used to disconnect the system from electrical power and disconnect the peripherals. Note Before performing the following steps, ensure that the system is prepared for removal.
Common procedures for replacing system components Figure 78 Release and extend system from cabinet Slide the system into the cabinet Procedure 1. At the front of the cabinet, push the system inward until the lock levers click into place. 2. Push the blue slide release lock tabs forward on both rails and slide the system into the cabinet.
Common procedures for replacing system components Optional front bezel A lock on the bezel is used to protect unauthorized access to the drives. You can view the system status on the bezel with the LCD panel. Remove the front bezel The procedure to remove the front bezel with the LCD panel and the front bezel without the LCD panel is the same, except for the wired connections that require disconnecting from the front bezel with the LCD panel.
Common procedures for replacing system components Note The bezel key is part of the LCD bezel package. Procedure 1. Align and insert the right end of the bezel onto the system. 2. Press the release button and fit the left end of the bezel onto the system. 3.
Common procedures for replacing system components Air shroud The air shroud prevents the system from overheating and is used to maintain uniform airflow inside the system. The system supports two types of air shrouds: Non-GPU air shroud GPU air shroud Remove the non-GPU air shroud Before you begin Follow all safety guidelines.
Common procedures for replacing system components Install the non-GPU air shroud Before you begin Follow all safety guidelines. Before you install the air shroud, make sure that all internal cables are clear and do not get pinched during installation. If necessary, route the cables inside the system along the system wall and secure the cables by using the cable latch.
Common procedures for replacing system components Note The air shroud displayed in this task may not match the air shroud installed on your system. Procedure 1. Holding the air shroud cover at the blue touch point, lift the cover at an angle to disengage it from the air shroud, and then lift it away from the system.
Common procedures for replacing system components Figure 85 Removing the GPU air shroud Install the GPU air shroud Before you begin Follow all safety guidelines. Before you install the air shroud, make sure that all internal cables are clear and do not get pinched during installation.
Common procedures for replacing system components Figure 86 Installing the GPU air shroud 2. Lower the air shroud into the system until it is firmly seated. When firmly seated, the memory socket numbers marked on the air shroud align with the respective memory sockets. 3.
Common procedures for replacing system components System cover The system cover provides security for the entire system and also helps maintain proper air flow inside the system. Remove the system cover Before you begin Follow all safety guidelines. Procedure 1. Using a 1/4 inch flat head or a Phillips #2 screwdriver, rotate the latch release lock counterclockwise to the unlock position.
Common procedures for replacing system components Figure 89 Installing the system cover Cooling fan assembly The cooling fan assembly ensures that the key components of the server such as the processors, drives, and memory get adequate air circulation to keep them cool. A failure in the server’s cooling system can result in the server overheating and might lead to damage.
Common procedures for replacing system components Figure 90 Removing the cooling fan assembly Install the cooling fan assembly Before you begin Follow all safety guidelines. CAUTION Ensure that the cables inside the system are correctly installed and retained by the cable retention bracket before installing the cooling fan assembly. Incorrectly installed cables may become damaged.
Common procedures for replacing system components Figure 91 Installing the cooling fan assembly Removing a drive blank Before you begin Follow all safety guidelines. If a front bezel is installed, remove the bezel. See Remove the front bezel on page 166.
Common procedures for replacing system components Figure 92 Removing a drive blank Installing a drive blank Before you begin Follow all safety guidelines. CAUTION To maintain proper system cooling, drive blanks must be installed in all empty drive slots. CAUTION Mixing drive blanks from previous generations of VxFlex Ready Node servers is not supported.
Common procedures for replacing system components Trusted Platform Module The Trusted Platform Module (TPM) is a dedicated microprocessor designed to secure hardware by integrating cryptographic keys into devices. Software can use a TPM to authenticate hardware devices. Because each TPM chip contains a unique and secret RSA key embedded during the TPM's manufacture, the TPM is capable of performing platform authentication.
Common procedures for replacing system components 3. Press the plastic rivet until the rivet snaps into place. Figure 94 Installing the TPM After you finish Continue by installing the system board. See Install the system board on page 143. Initialize the TPM for BitLocker users Procedure 1.
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Common procedures for replacing system components VxFlex Ready Node R840 Hardware Field Replacement Unit and Service Manual...
CHAPTER 6 Jumpers and connectors This section provides specific information about the jumpers. It also provides some basic information about jumpers and switches and describes the connectors on the various boards in the system. System board jumpers help disable the system and setup passwords. To install components and cables correctly, you must be familiar with the connectors on the system board .
Jumpers and connectors System board connectors The following diagram and table describe the system board connectors and jumpers. Figure 95 System board connectors VxFlex Ready Node R840 Hardware Field Replacement Unit and Service Manual...
Damage due to servicing that is not authorized by Dell EMC is not covered by your warranty. Read and follow the safety instructions that are shipped with your product.
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Jumpers and connectors Procedure 1. Turn off the system, including any attached peripherals, and disconnect the system from the electrical outlet. 2. Remove the system cover. 3. Move the jumper on the system board jumper from pins 2 and 4 to pins 4 and 6. 4.
Technical specifications Chassis dimensions This topic provides details of the dimensions of the VxFlex Ready Node R840 server: Figure 96 VxFlex Ready Node R840 server dimensions Table 16 VxFlex Ready Node R840 server dimensions Xb (w Za (with Zc (with Zc (with (without brackets)
Technical specifications Chassis weight The following table shows the maximum weight of the VxFlex Ready Node R840 server chassis: Table 17 Chassis weight System Maximum weight (with all drives/ SSDs) 2.5 inch 36.6 kg (80.68 lb) Processor specifications The VxFlex Ready Node R840 system supports four processors from the Intel Xeon Scalable Processor family.
Technical specifications System battery specifications The VxFlex Ready Node R840 system supports CR 2032 3.0-V lithium coin cell system batteries. Expansion card riser specifications VxFlex Ready Node R840 servers support up to six PCI express (PCIe) generation 3 expansion cards that can be installed on the system board and expansion card risers. The following images show the PCIe slot numbers on a VxFlex Ready Node R840 server.
Technical specifications Table 23 USB specifications Front panel Back panel Internal USB Two USB 2.0-compliant Two USB 3.0- One internal USB 3.0- ports compliant ports compliant port One micro USB 2.0- compliant port for iDRAC Direct Note The micro USB 2.0 compliant port can only be used as an iDRAC Direct or a...
For additional information about environmental certifications, please refer to the Product Environmental Datasheet located with the Manuals & Documents on support.dell.com. When the system is in continuous operation (for altitude less than 950 m or 3117 ft), the temperature specification ranges 10 °C–35°C (50–95°F) with no direct sunlight on the equipment.
Technical specifications Table 26 Relative humidity specifications Relative humidity Specifications Storage 5% to 95% RH with 33°C (91°F) maximum dew point. Atmosphere must be noncondensing at all times. Operating 10% to 80% RH with 29°C (84.2°F) maximum dew point. The maximum vibration specification of an operational system is 0.26 Grms at 5 Hz to 350 Hz (all operation orientations).The maximum vibration specification of a nonoperational system is 1.88 Grms at 10 Hz to 500 Hz for 15 min (all six sides tested).
Technical specifications Table 30 Operating temperature derating specification Operating temperature Specifications derating Up to 35°C (95°F) Maximum temperature is reduced by 1°C/300 m (1°F/547 ft), above 950 m (3,117 ft). 35–40 °C (95–104 °F) Maximum temperature is reduced by 1°C/175 m (1°F/319 ft), above 950 m (3,117 ft).
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LRDIMM >32 GB is not supported in x4 sockets configuration. Rear installed drives and GPU configuration are not supported. Redundant power supplies are required. Non Dell EMC qualified peripheral cards and /or peripheral cards greater than 25 W are not supported. Expanded operating temperature...
Technical specifications Intel FPGA is not supported. 205 W SKUs, 200W/18C, 165W/12C, and 150W_8C processor are not supported on all x4 socket processor configurations. 165 W SKUs, 130W/8C, 115W/6C, and 105W_4C are not supported on the x4 socket processor configurations except front x8 inch SAS/SATA drives configurations.
Technical specifications Table 35 Particulate contamination specifications (continued) Particulate contamination Specifications Note This condition applies to data center environments only. Air filtration requirements do not apply to IT equipment designed to be used outside a data center, in environments such as an office or factory floor. Note Air entering the data center must have MERV11 or MERV13 filtration.
CHAPTER 8 System diagnostics and indicator codes This section explains the system diagnostics and indicator codes for the VxFlex Ready Node R840 server. Indicator codes ....................204 Using system diagnostics..................213 System diagnostics and indicator codes...
System diagnostics and indicator codes Indicator codes The diagnostic indicators on the system front panel display system status during system startup and assist you in diagnosing system health. Status LED indicators The status indicators display solid amber if any error occurs on the system. Item 1 is the health indicator, that indicates the health status of the system.
Item 4 indicates blinking amber where the condition indicates that the system is experiencing a fault. Check the System Event Log or the LCD panel, if available on the bezel, for specific error message. For more information about error messages, see Dell Event and Error Messages Reference Guide at www.dell.com/ openmanagemanuals.
Quick Sync 2 feature is feature is configured to be disabled disabled. by iDRAC. If the problem persists, see "Getting help." For more information, see Integrated Dell Remote Access Controller User's Guide at Dell.com/idracmanuals Dell OpenManage Server Administrator User’s Guide atDell.com/openmanagemanuals...
System diagnostics and indicator codes Table 39 iDRAC Quick Sync 2 indicators and descriptions (continued) iDRAC Quick Sync 2 Condition Corrective action indicator code Solid amber Indicates that the system is in Restart the system.If the problem fail-safe mode. persists, see "Getting help." Blinking amber Indicates that the iDRAC Restart the system.
Specifications. For information about the event and error messages generated during POST, when a 2400W PSU is connected to a 110 V power source, see the Dell Event and Error Messages Reference Guide at www.dell.com/openmanagemanuals. The indicator shows whether power is present or if a power fault has occurred.
System diagnostics and indicator codes Figure 102 AC PSU status indicator 1. AC PSU status indicator/handle This table describes the AC PSU status indicators and the condition of the PSU when the power indicator light is green, blinking green, blinking amber, and when it is not lit. Table 42 AC PSU status indicator codes Power indicator codes Condition...
System diagnostics and indicator codes Table 42 AC PSU status indicator codes (continued) Power indicator codes Condition CAUTION When correcting a PSU mismatch, replace only the PSU with the blinking indicator. Swapping the PSU to make a matched pair can result in an error condition and unexpected system shutdown.
System diagnostics and indicator codes This table describes the DC PSU status indicators and the condition of the PSU when the power indicator light is green, blinking green, blinking amber, and when it is not lit. Table 43 DC PSU status indicator codes Power indicator codes Condition Green...
System diagnostics and indicator codes Hard drive indicator codes The LEDs on the drive carrier indicate the state of each drive. Each drive carrier in your system has two LEDs: an activity LED (green) and a status LED (bicolor, green/ amber).
Dell Embedded System Diagnostics Note The Dell Embedded System Diagnostics is also known as Enhanced Pre-boot System Assessment (ePSA) diagnostics. The Embedded System Diagnostics provides a set of options for particular device...
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System diagnostics and indicator codes Results Running the Embedded System Diagnostics from the Dell Lifecycle Controller Procedure 1. As the system boots, press F10. 2. Select Hardware Diagnostics → Run Hardware Diagnostics. The ePSA Pre-boot System Assessment window is displayed, listing all devices detected in the system.
CHAPTER 9 Getting help This section explains the different resources available for getting help for your system. Where to get help..................... 216 Contacting Dell EMC..................216 Receiving automated support with SupportAssist ..........217 Getting help...
EMC products, go to Dell EMC Online Support at https://support.emc.com. Technical support Go to Dell EMC Online Support and click Service Center. You will see several options for contacting Dell EMC Technical Support. Note that to open a service request, you must have a valid support agreement. Contact your Dell EMC sales representative for details about obtaining a valid support agreement or with questions about your account.
Dell EMC Technical Support. Automated diagnostic collection — SupportAssist automatically collects system state information from your devices and uploads it securely to Dell EMC. This information is used by Dell EMC Technical Support to troubleshoot the issue.
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Getting help VxFlex Ready Node R840 Hardware Field Replacement Unit and Service Manual...
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