Why Am I Experiencing Performance Issues - Smart Technologies SMART kapp iQ Pro 55 Administrator's Manual

CHAPTER 6
TROUBLESHOOTING
On your computer, turn Wi-Fi off and then back on, or disconnect and then reconnect the
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Ethernet cable. If the interactive flat panel's name still doesn't appear in the list of devices,
restart your computer.
Restarting your computer can clear network address information that your computer had
cached. Restarting the computer can also reinitialize audio and video encoders that might
have stopped working properly.
For more information about the Google Cast browser extension, see Casting a tab or entire
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desktop (support.google.com/googlecast/answer/3228332).
Restart your board. See the Standby button in Standby button on page 5.
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If you've restarted your interactive flat panel and still don't see the interactive flat panel's
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name in the list of devices, wait several minutes and try to connect to the interactive flat panel
again.

Why am I experiencing performance issues?

Not all devices are designed for video encoding for Screen Sharing, so video streaming might
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not behave as expected.
Sharing videos or playing video games with frequent screen updates requires more network
bandwidth. Try reducing the video quality to improve performance. See Evaluating the
impact of Screen Share on your network data usage on page 27.
SMART kapp iQ Pro interactive flat panel's Screen Share app has not been optimized for
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performance with Chromebooks. For best results, limit usage to static content.
The interactive flat panel and the computer might could be connected to different wireless
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access points, which can increase latency. On the computer, turn Wi-Fi off and then back on,
or disconnect and then reconnect the Ethernet cable to try to connect to a closer access
point.
Make sure the antenna is attached to the AM30 appliance. See Appendix F: Installing the
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AM30 appliance antenna on page 101 for more information.
I'm experiencing other issues
If you can see your interactive flat panel but can't connect to it, open the Screen Share app.
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a. On the interactive flat panel, open the launcher.
The launcher appears.
b. Press Screen Share
61 smarttech.com/kb/171000
.