Smart Technologies SMART kapp iQ Pro 55 Administrator's Manual page 59

CHAPTER 6
TROUBLESHOOTING
Symptom
The interactive flat panel isn't
turning off when people leave the
room.
The interactive flat panel is turning
on after it has been turned off.
The interactive flat panel is turning
on when people aren't present.
The interactive flat panel is turning
off when people are present.
47 smarttech.com/kb/171000
Cause
There isn't enough difference
between the room temperature
and human body temperature.
You aren't within 16' (5 m) of the
interactive flat panel.
There is glass, acrylic or similar
material between you and the
interactive flat panel.
Presence detection isn't
enabled.
The time before the
interactive flat panel
automatically turns off is too
long.
The re-enable time is too short
to allow you to exit the room
before the sensor starts
detecting motion again.
Sunlight is hitting the
interactive flat panel.
There is glass, acrylic or similar
material between you and the
interactive flat panel.
There's a sudden temperature
change in the room (for
example, humidifier emission,
air conditioning or heating
system).
Sunlight is hitting the
interactive flat panel.
Over time, presence detection
averages the room
temperature so people's body
temperature becomes part of
the ambient temperature.
Solution
Reduce the room temperature.
Move closer to the interactive flat panel or make
bigger motions.
Remove the material.
Enable presence detection. See Proximity (
support.smarttech.com/docs/hardware/kapp/kapp-
iq-pro/en/installing-and-maintaining/using-the-osd-
menu/default.cshtml).
Reduce the time before the interactive flat panel
automatically turns off. See Auto Power Off in Setup
menu options (
support.smarttech.com/docs/hardware/kapp/kapp-
iq-pro/en/installing-and-maintaining/using-the-osd-
menu/default.cshtml).
Increase the re-enable time. See Re-enable Time in
Setup menu options (see
support.smarttech.com/docs/hardware/kapp/kapp-
iq-pro/en/installing-and-maintaining/using-the-osd-
menu/default.cshtml).
Close any blinds or shades.
Remove the material.
Remove the source of major temperature
fluctuation.
Close any blinds or shades.
Increase the time before the interactive flat panel
automatically turns off. See Auto Power Off in the
Setup menu options(
support.smarttech.com/docs/hardware/kapp/kapp-
iq-pro/en/installing-and-maintaining/using-the-osd-
menu/default.cshtml).