Related Manuals for Smart Technologies SMART kapp iQ Pro 55
Summary of Contents for Smart Technologies SMART kapp iQ Pro 55
- Page 1 smarttech.com/docfeedback/171000 ADMINISTRATOR’S GUIDE FOR SMART KAPP iQ PRO™ 55, 65, 65-V2 AND 75 INTERACTIVE FLAT PANELS...
- Page 2 Product registration If you register your SMART product, we’ll notify you of new features and software upgrades. Register online at smarttech.com/registration. Keep the following information available in case you need to contact SMART Support. Serial number: Date of purchase: この装置は、クラスA情報技術装置です。この装置を家庭環境で使用すると電波妨害を引き起こすことがあります。この場合には使用者が適切な対策を講ずるよ う要求されることがあります。...
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Page 3: Important Information
Important information WARNING Failure to follow the installation instructions shipped with the interactive flat panel could result in injury and product damage which may not be covered by the warranty. Do not open or disassemble the interactive flat panel. You risk electrical shock from the high voltage inside the casing. - Page 4 IMPORTANT INFORMATION Use only VESA®-approved mounting hardware. Disconnect all of the interactive flat panel’s power cables from the wall outlet and seek assistance from qualified service personnel if any of the following occur: The power cable or plug is damaged Liquid is spilled into the interactive flat panel Objects fall into the interactive flat panel The interactive flat panel is dropped Structural damage, such as cracking, occurs...
- Page 5 IMPORTANT INFORMATION Tämän tuotteen kynissä on liimaa, joka sisältää Pisala na tem izdelku uporabljajo lepilo, ki vsebuje nonyylifenolietoksylaattia, joka on erityinen huolenaihe nonilfenol etoksilat, ki se uvršča med snovi, ki morda EU REACH-asetuksen (EY) 1907/2006 mukaan. vzbujajo zelo veliko skrb v skladu z Uredbo EU (ES) 1907/2006 REACH.
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Page 6: Federal Communication Commission Interference Statement
IMPORTANT INFORMATION The accessory slot’s maximum available power is 60 W. The slot is not a limited power source. To reduce the risk of fire, make sure that accessories connecting to the slot satisfy the fire enclosure requirements of IEC 60950-1. You must connect the USB cable that came with the interactive flat panel to a computer that has a USB compliant interface and that bears the USB logo. -
Page 7: Industry Canada Statement
IMPORTANT INFORMATION FCC Caution: Any changes or modifications not expressly approved by the party responsible for compliance could void the user’s authority to operate this equipment. This transmitter must not be co-located or operating in conjunction with any other antenna or transmitter. 5.15–5.25 GHz frequency band operation is restricted to indoor use only. - Page 8 IMPORTANT INFORMATION Déclaration d’exposition aux radiations Cet équipement est conforme aux limites d’exposition aux rayonnements IC établies pour un environnement non contrôlé. Cet équipement doit être installé et utilisé avec un minimum de 20 cm de distance entre la source de rayonnement et votre corps. smarttech.com/kb/171000...
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Page 9: Table Of Contents
Contents Important information Federal Communication Commission interference statement Industry Canada statement Chapter 1: Welcome About this guide About the interactive flat panel About the SMART kapp app About SMART software Resources for administrators Resources for others Chapter 2: Mounting the interactive flat panel Before mounting the interactive flat panel Mounting the interactive flat panel vertically Mounting multiple interactive flat panels Choosing a location... - Page 10 CONTENTS About the Beta Channel for system software updates Connecting to a network Adding or removing apps from the launcher Using SMART Settings Cleaning and maintaining the interactive flat panel Removing and transporting the interactive flat panel Chapter 6: Troubleshooting Resolving issues with the SMART kapp app Resolving issues with the interactive flat panel Resolving issues with apps Resolving Screen Share issues for Apple devices...
- Page 11 CONTENTS Power modes Commands and responses SMART kapp iQ Pro 55 and 65 command inventory SMART kapp iQ Pro 65-V2 and 75 command inventory Appendix F: Installing the AM30 appliance antenna Appendix G: Hardware environmental compliance Waste Electrical and Electronic Equipment (WEEE) Batteries More information smarttech.com/kb/171000...
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Page 13: Chapter 1: Welcome
Chapter 1 Welcome About this guide About the interactive flat panel Models Specifications Components Screen Cameras and reflective tape channel Front control panel Pens with erasers Presence detection sensor Speakers USB receptacle Accessory slot About the SMART kapp app About SMART software Resources for administrators SMART Meeting Pro software installation documentation Training Support center and knowledge base... -
Page 14: About The Interactive Flat Panel
CHAPTER 1 WELCOME How to set up the interactive flat panel How to maintain the interactive flat panel for years of use How to troubleshoot issues with the interactive flat panel In addition, this guide includes information on the interactive flat panel’s remote management support and on-screen display menu. This guide is intended for individuals who install and maintain interactive flat panels in their organizations. -
Page 15: Components
CHAPTER 1 WELCOME Components The interactive flat panel consists of the following components: Name More information Pictured Screen Page 4 Cameras Page 4 Reflective tape channel Page 4 Front control panel Page 5 Pen with eraser (×2) Page 6 Presence detection sensor Page 7 Not pictured Speakers Page 7 Connector panel Page 15 Menu control panel... -
Page 16: Screen
CHAPTER 1 WELCOME Name More information USB receptacle Page 7 Accessory slot Page 8 Screen The screen sizes vary by model: Model Diagonal Width Height Aspect ratio SMART kapp iQ Pro 55 54 1/2" (138.4 cm) 47 5/8" (121 cm) 26 3/4" (68 cm) 16:9 SMART kapp iQ Pro 65 64 1/2"... -
Page 17: Front Control Panel
CHAPTER 1 WELCOME Front control panel The front control panel contains the Standby, Input Select, Mute and volume control buttons. Name Standby button Input Select button Mute button Volume decrease Volume increase IMPORTANT If there is a film over the front control panel, remove it before using the front control panel. In normal operation, all buttons are white. -
Page 18: Pens With Erasers
CHAPTER 1 WELCOME Indicator light Status Troubleshooting Not receiving power Confirm the interactive flat panel’s power cable is connected to the power outlet (see page 19). Flick the power switch to the ON (I) position (see page 24). Solid amber DPMS (power Press the Standby button to exit DPMS mode. -
Page 19: Presence Detection Sensor
CHAPTER 1 WELCOME Presence detection sensor The interactive flat panel has a presence detection sensor on its bottom frame that can detect people up to 16' (5 m) away when the interactive flat panel is in Standby mode. When the sensor detects people in the room, the interactive flat panel turns on. -
Page 20: About The Smart Kapp App
CHAPTER 1 WELCOME Accessory slot Install the AM30 appliance in the accessory slot located on the back of the interactive flat panel to take advantage of SMART kapp iQ functionality. CAUTION The accessory slot’s maximum available power is 60 W. The slot is not a limited power source. To reduce the risk of fire, make sure that accessories connecting to the slot satisfy the fire enclosure requirements of IEC 60950-1. -
Page 21: About Smart Software
CHAPTER 1 WELCOME About SMART software To take full advantage of the SMART kapp iQ Pro interactive flat panel’s features, install the following SMART software on computers connected to the interactive flat panel. Go to SMART Downloads (smarttech.com/en/Home+Page/Support/Browse+Support/Download+Software). Software Description SMART Product Drivers SMART Product Drivers enables connected computers to detect input from the interactive flat panel. -
Page 22: Resources For Others
CHAPTER 1 WELCOME Support center and knowledge base The Support center (support.smarttech.com) contains a library of documents, including this guide, and a knowledge base that you can search when troubleshooting issues. Resources for others SMART provides resources for decision makers, installers and users as well as administrators. Resources for decision makers Decision makers can refer to the specifications for detailed information about the interactive flat panels. -
Page 23: Chapter 2: Mounting The Interactive Flat Panel
Chapter 2 Mounting the interactive flat panel Before mounting the interactive flat panel Mounting the interactive flat panel vertically Mounting multiple interactive flat panels Choosing a location Choosing a height Mounting the SMART kapp iQ Pro interactive flat panel requires a team of professional installers. The following information is for installers. Installers should read this information along with the installation instructions included with the interactive flat panel before they mount the interactive flat panel. - Page 24 CHAPTER 2 MOUNTING THE INTERACTIVE FLAT PANEL Refer to local building codes to ensure the wall can support the weight of the interactive flat panel (specified in the following table) and mounting equipment. Model Weight SMART kapp iQ Pro 55 107 lb. (48.4 kg) SMART kapp iQ Pro 65 138 lb.
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Page 25: Mounting The Interactive Flat Panel Vertically
CHAPTER 2 MOUNTING THE INTERACTIVE FLAT PANEL Mounting the interactive flat panel vertically The interactive flat panel is designed for vertical mounting (90° relative to the floor plus or minus 5° for tolerance). SMART doesn’t support mounting the interactive flat panel at other angles. Mounting multiple interactive flat panels SMART recommends that you mount no more than three interactive flat panels side by side. If you mount multiple interactive flat panels side by side, install them as shown in the following diagram. -
Page 26: Choosing A Height
CHAPTER 2 MOUNTING THE INTERACTIVE FLAT PANEL Ensure adequate ventilation or provide air conditioning around the interactive flat panel so that heat can flow away from the unit and the mounting equipment. If you mount the interactive flat panel in a recessed area, leave at least 4" (10 cm) of space between the interactive flat panel and the recessed walls to enable ventilation and cooling. -
Page 27: Chapter 3: Connecting Power And Devices
Chapter 3 Connecting power and devices SMART kapp iQ Pro 55 and 65 connector panel SMART kapp iQ Pro 65-V2 and 75 connector panel AM 30 connector panel Connecting power Connecting a computer to the AM30 appliance Connecting a computer to the interactive flat panel Connecting external speakers After mounting the SMART kapp iQ Pro interactive flat panel but before setting it up, you need to connect it to power and devices. - Page 28 CHAPTER 3 CONNECTING POWER AND DEVICES Connector Connects to Notes USB Type-B Room computer See page 20. (touch) HDMI® Room computer The HDMI cable should be HDMI 1.4 compliant and (video) no longer than 16' 5" (5 m). See page 20 for more information. NOTE The connectors on the AM30 appliance are for service use only.
- Page 29 CHAPTER 3 CONNECTING POWER AND DEVICES Connector Connects to Notes DisplayPort Guest laptop See page 20 for more information. (video) USB Type-B Guest laptop See page 20 for more information. (touch) HDMI Guest laptop The HDMI cable should be HDMI 1.4 compliant and (video) no longer than 16' 5"...
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Page 30: Am 30 Connector Panel
CHAPTER 3 CONNECTING POWER AND DEVICES AM 30 connector panel NOTE Older models of the AM30 appliance don’t have all the connectors. The following diagram and table present the connectors on the AM30: Connector Connects to Notes RJ45 Network [N/A] USB Type-A ×2 Supported peripherals [N/A]... -
Page 31: Connecting Power
CHAPTER 3 CONNECTING POWER AND DEVICES Connecting power Connect the supplied power cable from the AC power inlet on the bottom of the interactive flat panel to a power outlet. NOTE Refer to the interactive flat panel’s specifications for power requirements and power consumption information (see Resources for decision makers on page 10). Connecting a computer to the AM30 appliance NOTE For the best experience with SMART kapp iQ Pro, connect the room computer to the AM30... -
Page 32: Connecting A Computer To The Interactive Flat Panel
CHAPTER 3 CONNECTING POWER AND DEVICES switch to the room computer's desktop. See SMART kapp iQ Pro board user’s guide (smarttech.com/kb/170812). NOTE When you connect a computer to the AM30 appliance, make sure the input source is OPS/HDMI. See Switching between input sources on page 25. Connecting a computer to the interactive flat panel NOTE... -
Page 33: Connecting External Speakers
CHAPTER 3 CONNECTING POWER AND DEVICES NOTE Devices connected to the interactive flat panel’s connectors are controlled by the front control panel. See Page 15. SMART kapp iQ Pro 55 SMART kapp iQ Pro 65-V2 SMART kapp iQ Pro 65 SMART kapp iQ Pro 75 Connecting external speakers The interactive flat panel includes two 10 W speakers. However, you can connect external active speakers using the stereo 3.5 mm connector. -
Page 35: Chapter 4: Setting Up The Interactive Flat Panel
Chapter 4 Setting up the interactive flat panel Turning on the interactive flat panel and room computer for the first time Enabling the Whiteboard library Installing SMART Meeting Pro software Switching between input sources Displaying multiple input sources Configuring the network Configuring the network for the Screen Share app Evaluating the impact of Screen Share on your network data usage Configuring the network for automatic SMART kapp iQ Pro system software updates Adding a proxy... -
Page 36: Turning On The Interactive Flat Panel And Room Computer For The First Time
CHAPTER 4 SETTING UP THE INTERACTIVE FLAT PANEL Turning on the interactive flat panel and room computer for the first time Turn on the interactive flat panel after mounting it and connecting power and devices. To turn on the interactive flat panel for the first time 1. Flick the power switch beside the AC power inlet to the ON (I) position. The SMART splash screen appears. -
Page 37: Enabling The Whiteboard Library
CHAPTER 4 SETTING UP THE INTERACTIVE FLAT PANEL Enabling the Whiteboard library The interactive flat panel saves whiteboard sessions to the Library. SMART kapp iQ Pro interactive flat panels have the Library disabled. The Library must be enabled if you want to save whiteboard sessions or continue a previous sessions. -
Page 38: Displaying Multiple Input Sources
CHAPTER 4 SETTING UP THE INTERACTIVE FLAT PANEL Option Input source OPS/HDMI SMART kapp iQ functionality if the AM30 appliance is installed in the accessory slot NOTE Connect the computer to the AM30 appliance to use the Input app. OPS/DisplayPort Optional mini-computer if installed in the accessory slot (SMART kapp iQ Pro 65-V2 and 75 interactive flat panels only) Displaying multiple input sources You can display up to four input sources on a SMART kapp iQ Pro 65-V2 or 75 interactive flat panel... -
Page 39: Evaluating The Impact Of Screen Share On Your Network Data Usage
CHAPTER 4 SETTING UP THE INTERACTIVE FLAT PANEL Protocol Port Range Feature Outbound http Network Time Protocol 3689 iTunes music sharing 5000 Audio streaming 5353 mDNS 5353 mDNS 7000 Picture sharing 7001 Video streaming 7010 Display mirroring 7011 Display mirroring 7100 Display mirroring 47000 Audio negotiation 49152–65535... -
Page 40: Configuring The Network For Automatic Smart Kapp Iq Pro System Software Updates
CHAPTER 4 SETTING UP THE INTERACTIVE FLAT PANEL Content being shared Data rate transmission Gaming or streaming video with major screen 700 kb/sec–1.2 MB/sec changes Configuring the network for automatic SMART kapp iQ Pro system software updates To allow automatic system software updates add https://ws.kappboard.com to the network’s whitelist add http://downloads.smarttech.com to the network’s whitelist To prevent automatic system software updates... -
Page 41: Chapter 5: Maintaining The Interactive Flat Panel
Chapter 5 Maintaining the interactive flat panel Resetting the interactive flat panel and AM30 Updating firmware and software Updating firmware Updating SMART kapp iQ system software Automatic SMART kapp iQ system software updates Manual updates for SMART kapp iQ system software Updating SMART Meeting Pro software About the Beta Channel for system software updates Getting support and sending feedback Tips for using the Beta channel To switch to the Beta channel... -
Page 42: Resetting The Interactive Flat Panel And Am30
CHAPTER 5 MAINTAINING THE INTERACTIVE FLAT PANEL Transporting the interactive flat panel This chapter describes common maintenance procedures for the interactive flat panel. Resetting the interactive flat panel and AM30 You can reset the interactive flat panel and AM30 (if installed) using the front control panel. To reset the interactive flat panel and AM30 Press and hold the Standby button until the screen turns black. -
Page 43: Updating Smart Kapp Iq System Software
1. Make sure the interactive flat panel is connected to a computer on which you’ve downloaded the firmware update. 2. Browse to and start the firmware updater at the following location: Operating system Location Windows (32-bit) C:\Program Files\SMART Technologies\SMART Product Drivers\ SMARTFirmwareUpdater.exe Windows (64-bit) C:\Program Files (x86)\SMART Technologies\SMART Product Drivers\ SMARTFirmwareUpdater.exe 3. -
Page 44: Manual Updates For Smart Kapp Iq System Software
CHAPTER 5 MAINTAINING THE INTERACTIVE FLAT PANEL To apply an automatic system software update manually If the interactive flat panel has downloaded the system software update but hasn’t applied the update, you can start the update process manually from Settings. 1. Press the Home button on the screen. -
Page 45: About The Beta Channel For System Software Updates
CHAPTER 5 MAINTAINING THE INTERACTIVE FLAT PANEL About the Beta Channel for system software updates The Beta channel is meant for advanced users who are comfortable using pre-release software. System software releases in the Beta channel contain new features that are still in development. Sign up to receive Beta channel announcements at smarttech.com/SMARTBetaProgram. -
Page 46: To Switch To The Beta Channel
CHAPTER 5 MAINTAINING THE INTERACTIVE FLAT PANEL To switch to the Beta channel WARNING Moving to the Beta channel may cause the interactive flat panel to behave unexpectedly. Features previewed in the Beta channel may not appear in the Stable channel. Returning to the Stable channel requires a factory reset. A factory reset erases all settings and returns them to default values. - Page 47 CHAPTER 5 MAINTAINING THE INTERACTIVE FLAT PANEL 4. Press Update Channel, and then select Stable Channel. A dialog box appears asking you to confirm the switch to the Stable channel system software releases. 5. The interactive flat panel checks for a Stable channel system software update. 6.
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Page 48: Connecting To A Network
CHAPTER 5 MAINTAINING THE INTERACTIVE FLAT PANEL Connecting to a network The SMART kapp iQ Pro interactive flat panel can connect to a network using either a Wi-Fi or wired connection. Connecting to a Wi-Fi network To connect to a Wi-Fi network 1. If an Ethernet cable is connected to the AM30 appliance, disconnect it. 2. -
Page 49: Adding Or Removing Apps From The Launcher
CHAPTER 5 MAINTAINING THE INTERACTIVE FLAT PANEL Adding a proxy To add a proxy 1. Press the Home button on the screen to open the launcher, and then press Settings 2. Press Wi-Fi. 3. Press and hold the network to which you're adding a proxy. A dialog box appears. -
Page 50: Using Smart Settings
SMART kapp iQ Pro interactive flat panel. Opening SMART Settings To open SMART Settings on Windows 7 operating system Select Start > All Programs > SMART Technologies > SMART Tools > SMART Settings. SMART Settings appears. To open SMART Settings on Windows 8 operating system 1. -
Page 51: Calibrating The Interactive Flat Panel
CHAPTER 5 MAINTAINING THE INTERACTIVE FLAT PANEL 3. Press the red targets as they appear. Hold your finger or the tip of the pen at the center of each target, and then lift the pen or finger. When you lift the pen or finger, the target moves to the next orientation point. -
Page 52: Cleaning And Maintaining The Interactive Flat Panel
CHAPTER 5 MAINTAINING THE INTERACTIVE FLAT PANEL 6. Press the red target with the tip of a pen. Hold the tip at the center of the target until the target turns green, and then lift the pen. The target moves to the next location. NOTE You can calibrate a target again by pressing the LEFT ARROW key on your keyboard. -
Page 53: Cleaning The Screen
CHAPTER 5 MAINTAINING THE INTERACTIVE FLAT PANEL Cleaning the screen Follow these instructions to clean the interactive flat panel screen without damaging its anti-glare coating or other product components. CAUTION Do not use permanent or dry-erase markers on the screen. If dry-erase markers are used on the screen, remove the ink as soon as possible with a lint-free, non-abrasive cloth. -
Page 54: Cleaning The Presence Detection Sensor
CHAPTER 5 MAINTAINING THE INTERACTIVE FLAT PANEL Applying too much pressure when cleaning the tape or cameras can damage the tape and cause performance issues or errors. To clean the camera windows and reflective tape 1. Using a clean lint-free cloth, gently wipe the camera windows in the top corners and the reflective tape along the top of the interactive flat panel screen. -
Page 55: Removing And Transporting The Interactive Flat Panel
CHAPTER 5 MAINTAINING THE INTERACTIVE FLAT PANEL Preventing condensation The interactive flat panel screen contains layers of glass that can collect condensation, especially in the following conditions: Temperature extremes with high humidity Rapid changes in humidity, which can occur when you operate the product near water (such as a pool, kettle or air conditioner ventilator) Direct exposure to sunlight To evaporate condensation from the interactive flat panel... - Page 56 CHAPTER 5 MAINTAINING THE INTERACTIVE FLAT PANEL IMPORTANT Follow the instructions included with the floor stand or mounting hardware. To remove the interactive flat panel 1. Turn off any connected computers. 2. Press the Standby button on the interactive flat panel’s front control panel twice. 3. Turn off the interactive flat panel by flicking the power switch beside the AC power inlet. 4.
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Page 57: Chapter 6: Troubleshooting
Chapter 6 Troubleshooting Resolving issues with the SMART kapp app Resolving issues with the interactive flat panel Using the indicator light to resolve common issues Resolving presence detection issues Resolving image issues Resolving touch issues Resolving connected computer issues Locating the interactive flat panel serial number Locating the AM30 appliance serial number Resolving issues with apps Resolving Browser issues... -
Page 58: Resolving Issues With The Smart Kapp App
CHAPTER 6 TROUBLESHOOTING I’m experiencing other issues I’d like to give feedback Resolving Screen Share issues for Windows computers What is Screen Sharing? How do I share content from my Windows computer? Why can’t I find my SMART kapp iQ Pro interactive flat panel’s name in the list of devices? 63 Why am I experiencing performance issues? I’m experiencing other issues I’d like to give feedback... - Page 59 CHAPTER 6 TROUBLESHOOTING Symptom Cause Solution There isn’t enough difference Reduce the room temperature. between the room temperature and human body temperature. You aren’t within 16' (5 m) of the Move closer to the interactive flat panel or make interactive flat panel. bigger motions. There is glass, acrylic or similar Remove the material.
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Page 60: Resolving Image Issues
CHAPTER 6 TROUBLESHOOTING Resolving image issues Use the following table to resolve image issues: Symptom Cause Solution The image is too light, too dark The interactive flat panel’s picture Adjust the Picture options. See Picture menu or has poor image quality. settings might be incorrect. options ( support.smarttech.com/docs/hardware/kapp/kapp- iq-pro/en/installing-and-maintaining/using-the-osd-... -
Page 61: Resolving Connected Computer Issues
CHAPTER 6 TROUBLESHOOTING Symptom Cause Solution The cameras require calibration, Calibrate the interactive flat panel (see possibly because of a temperature page 39). change in the room. If you’re sharing content from your computer or mobile device to the board using Wireless Screen Share, you’re unable to ineract with the screen using your fingers or pens. -
Page 62: Locating The Interactive Flat Panel Serial Number
CHAPTER 6 TROUBLESHOOTING Symptom Cause Solution The connected computer’s video Connect a different computer to the display card is defective. interactive flat panel. If this improves the image quality, consider replacing the video card in the original computer. Touch interactivity is slow. The connected computer is Close some open applications. -
Page 63: Resolving Issues With Apps
CHAPTER 6 TROUBLESHOOTING Locating the AM30 appliance serial number If you need to contact SMART Support, you will need to provide SMART Support with the AM30 appliance serial number. The serial number is located in two places: The SMART kapp iQ Pro settings menu (see Serial number on page 70) On the AM30 appliance after it’s been removed from the interactive flat panel Resolving issues with apps To resolve issues with the launcher apps, review the following information. -
Page 64: Resolving Screen Share Issues
CHAPTER 6 TROUBLESHOOTING The computer or mobile device’s video resolution settings and refresh rates aren’t supported by the AM30 appliance. The AM30 appliance supports the following resolutions and refresh rates: 1920 × 1080 at 60 Hz 1600 × 900 at 60 Hz 1280 ×... - Page 65 CHAPTER 6 TROUBLESHOOTING Symptom Cause Solution You’re using Miracast or an See Using Screen Sharing in the SMART kapp iQ Pro board unsupported wireless user’s guide (smarttech.com/kb/170812). screen casting method. Screen Share is not working for The firewall might be There might be an issue with your Windows firewall. Windows computers.
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Page 66: Resolving Screen Share Issues For Apple Devices
CHAPTER 6 TROUBLESHOOTING Symptom Cause Solution The screen is not responding to [N/A] If you’re sharing content from your computer or mobile touch or you’re unable to write device to the board using Screen Share, you’re unable to or draw with the pens. interact with the screen using your fingers or pens. -
Page 67: Why Am I Experiencing Performance Issues
CHAPTER 6 TROUBLESHOOTING On your mobile device, turn Airplane mode on and then off on your mobile device. If you can’t see the board’s name in the list of devices, restart your mobile device. Restarting your mobile device can clear network address information that your mobile device had cached. -
Page 68: I'd Like To Give Feedback
CHAPTER 6 TROUBLESHOOTING your iOS device is turned up and the interactive flat panel is not muted. If you see video on the interactive flat panel but don’t hear audio, ensure the Ring/Silent switch isn’t set to silent on your mobile device. Restart the Screen Share app and its discovery services. -
Page 69: Resolving Screen Share Issues For Android Mobile Devices
CHAPTER 6 TROUBLESHOOTING iPhone 4 S or later iPad 2 or later iPod touch (5th generation) or later Resolving Screen Share issues for Android mobile devices What is Screen Sharing? If your mobile device is on the same network as the SMART kapp iQ Pro interactive flat panel, you can use the interactive flat panel’s Screen Share app to share audio and video content from your mobile device to the board. -
Page 70: Why Am I Experiencing Performance Issues
CHAPTER 6 TROUBLESHOOTING On your mobile device, turn Airplane mode on and then off again. If you can’t see the board’s name in the list of devices, restart your mobile device. Restarting your mobile device can clear network address information that your mobile device had cached. -
Page 71: I'd Like To Give Feedback
CHAPTER 6 TROUBLESHOOTING If you can see your interactive flat panel but can’t connect to it, open the Screen Share app. a. On the interactive flat panel, open the launcher. The launcher appears. b. Press Screen Share Restart the Screen Share app and its discovery services. a. -
Page 72: Resolving Screen Share Issues For Chrome Browser Or Chromebook
CHAPTER 6 TROUBLESHOOTING Make sure Power Saving mode is off on your Android mobile device. Power Saving mode can limit the mobile device’s processing power, which could affect the performance of the Cast Screen feature. Resolving Screen Share issues for Chrome browser or Chromebook What is Screen Sharing? If your computer is on the same network as the SMART kapp iQ Pro interactive flat panel, you... -
Page 73: Why Am I Experiencing Performance Issues
CHAPTER 6 TROUBLESHOOTING On your computer, turn Wi-Fi off and then back on, or disconnect and then reconnect the Ethernet cable. If the interactive flat panel’s name still doesn't appear in the list of devices, restart your computer. Restarting your computer can clear network address information that your computer had cached. -
Page 74: Resolving Screen Share Issues For Windows Computers
CHAPTER 6 TROUBLESHOOTING Restart the Screen Share app and its discovery services. a. On the interactive flat panel, open the launcher. The launcher appears. b. Press Settings c. Scroll to Applications > Screen Share [beta]. d. Press Reset. See Resolving Screen Share issues on page 52 for more information. The screen is not responding to touch or you’re unable to write or draw with the pens. - Page 75 CHAPTER 6 TROUBLESHOOTING If you’re sharing content using AirParrot, see AirParrot 2 does not see a Chromecast in our office (help.airsquirrels.com/support/solutions/articles/1000195447-airparrot-2-does-not-see- a-chromecast-in-our-office-) or Can I extend my desktop on Windows 10 (help.airsquirrels.com/support/solutions/articles/1000199265-can-i-extend-my-desktop-on- windows-10-). Why can’t I find my SMART kapp iQ Pro interactive flat panel’s name in the list of devices? Make sure your computer is on the same network as the board.
- Page 76 CHAPTER 6 TROUBLESHOOTING Why am I experiencing performance issues? If your network is slow or congested, that affects Screen Sharing. Contact your administrator. The Wi-Fi signal could be weak. Contact your administrator. Your device could be connected to different access points than your interactive flat panel which can increase latency.
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Page 77: Using Smart Software To Resolve Issues
CHAPTER 6 TROUBLESHOOTING Contact your system administrator. I’d like to give feedback Help us out. Give us some feedback about the Screen Share beta experience. Contact us here. Using SMART software to resolve issues For more information about using SMART software to resolve issues with your interactive flat panel, support.smarttech.com/docs/hardware/kapp/kapp-iq/en/troubleshooting/basic- troubleshooting/using-smart-software.cshtml. -
Page 79: Appendix A: Using The Smart Kapp Iq Pro On-Screen Display Menu
Chapter A Using the SMART kapp iQ Pro on- screen display menu For more information about the on-screen display menu, see support.smarttech.com/docs/hardware/kapp/kapp-iq-pro/en/installing-and-maintaining/using-the- osd-menu/default.cshtml. smarttech.com/kb/171000... -
Page 81: Appendix B: Adjusting The Smart Kapp Iq Pro Settings
Appendix B Adjusting the SMART kapp iQ Pro settings About device Diagnostics Language Country Security Wi-Fi Advanced Wi-Fi options Ethernet Date & time Usage Data Auto Update Launcher SMART kapp Whiteboard Screen Share [beta] You can access the SMART kapp iQ Pro interactive flat panel’s settings using the icon in the launcher. -
Page 82: Diagnostics
APPENDIX B ADJUSTING THE SMART KAPP IQ PRO SETTINGS Option Values Function Notes Help [N/A] Displays the SMART support site for [N/A] the SMART kapp iQ Pro interactive flat panel Send Feedback [N/A] Send feedback to SMART about the [N/A] SMART kapp iQ Pro experience Legal Information [N/A] Displays the open source licenses,... -
Page 83: Language
APPENDIX B ADJUSTING THE SMART KAPP IQ PRO SETTINGS Language Option Values Function Notes [Languages] Sets the language for To select a different language for the on-screen Language the SMART kapp iQ display menu for the interactive flat panel, see Pro interactive flat Language in OSD menu options ( panel settings menu support.smarttech.com/docs/hardware/kapp/kapp-... -
Page 84: Wi-Fi
APPENDIX B ADJUSTING THE SMART KAPP IQ PRO SETTINGS Wi-Fi NOTE To add a proxy, see Adding a proxy on page 37. Option Values Function Notes Wi-Fi [Wireless Select a wireless network Turn on Wi-Fi to discover networks. networks] Scan [N/A] Scan for wireless networks Press More to access this option. -
Page 85: Advanced Wi-Fi Options
APPENDIX B ADJUSTING THE SMART KAPP IQ PRO SETTINGS Advanced Wi-Fi options Option Values Function Notes [N/A] [N/A] [N/A] Advanced Network notification [N/A] Notifies you when an open wireless [N/A] network is available Keep Wi-Fi on during Always, Only Determines if the Wi-Fi remains on if [N/A] when plugged in, the board goes to sleep... -
Page 86: Date & Time
APPENDIX B ADJUSTING THE SMART KAPP IQ PRO SETTINGS Date & time Option Values Function Notes [N/A] Sets the SMART kapp iQ Pro Configure the network to allow Automatic date & time interactive flat panel’s date and Network Time Protocol (NTP) time automatically requests to Internet time servers. -
Page 87: Launcher
APPENDIX B ADJUSTING THE SMART KAPP IQ PRO SETTINGS Option Values Function Notes Check for Updates Now [N/A] Checks for updates to the system If an update is available, the text software changes to Apply update now. NOTE The interactive flat panel must be connected to the Internet to check for system software updates. -
Page 88: Screen Share [Beta]
APPENDIX B ADJUSTING THE SMART KAPP IQ PRO SETTINGS Screen Share [beta] Option Values Function Notes [N/A] [N/A] [N/A] Screen Share [beta] Reset [N/A] Closes and restarts Screen Share You can restart Screen Share as a app and its discovery services. troubleshooting step if a mobile device or computer can’t find or connect to the interactive flat panel. -
Page 89: Appendix C: Configuring The Network
Appendix C Configuring the network Network administrators need to configure the network so users can use the Screen Share app, update the system software automatically over the air and to enable the interactive flat panel to set the date and time automatically. Network ports To use the Screen Share app NOTE... - Page 90 APPENDIX C CONFIGURING THE NETWORK Protocol Port Range Feature 7100 Display mirroring 47000 Audio negotiation 49152–65535 Dynamic ports 49152–65535 Dynamic ports 49228 Google Cast 50259 Google Cast 54780 Google Cast 62572 Google Cast To allow automatic system software updates add https://ws.kappboard.com to the network’s whitelist add http://downloads.smarttech.com to the network’s whitelist To prevent automatic system software updates block access to https://ws.kappboard.com...
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Page 91: Appendix D: Supported Devices For Screen Share
Appendix D Supported devices for Screen Share This is a list of supported devices for Screen Share. Supported Apple devices and operating systems The following Apple operating systems support Screen Share. iOS 9 or later Mac OS X 10.11 (El Capitan) or later The following Apple devices support Screen Share. -
Page 93: Appendix E: Remotely Managing The Interactive Flat Panel
Appendix E Remotely managing the interactive flat panel Connecting a computer to the interactive flat panel Configuring the computer’s serial interface settings Power modes Commands and responses SMART kapp iQ Pro 55 and 65 command inventory Power state Source Video Audio System information SMART kapp iQ Pro 65-V2 and 75 command inventory Power state Source Video... -
Page 94: Configuring The Computer's Serial Interface Settings
APPENDIX E REMOTELY MANAGING THE INTERACTIVE FLAT PANEL SMART kapp iQ Pro 55 SMART kapp iQ Pro 65-V2 SMART kapp iQ Pro 65 SMART kapp iQ Pro 75 IMPORTANT Do not use a null modem cable. Use only a standard RS-232 cable. Configuring the computer’s serial interface settings Configure the computer’s serial interface before sending commands to the interactive flat panel. To configure the computer’s serial interface 1. -
Page 95: Power Modes
APPENDIX E REMOTELY MANAGING THE INTERACTIVE FLAT PANEL Power modes The interactive flat panel has three power modes: Power Save Standby All commands are available when the interactive flat panel is on. Some commands are available when the interactive flat panel is in Standby mode. Commands and responses To access interactive flat panel information or to adjust interactive flat panel settings using the room control system, type commands after the command prompt (>), and then wait for the response from the interactive flat panel. - Page 96 APPENDIX E REMOTELY MANAGING THE INTERACTIVE FLAT PANEL To view a list of available commands Type ? at the command prompt, and then press ENTER. To identify the current value of a setting Use the get command. This example shows how to get the contrast level: >get contrast contrast=55 To identify the current value of a setting for a specific video input...
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Page 97: Smart Kapp Iq Pro 55 And 65 Command Inventory
APPENDIX E REMOTELY MANAGING THE INTERACTIVE FLAT PANEL NOTE You must connect the video input to the interactive flat panel to set a value for it, but the video input doesn’t need to be in use. To increase or decrease the value of a setting Use the set command to increase or decrease the value by a designated number. -
Page 98: Source
APPENDIX E REMOTELY MANAGING THE INTERACTIVE FLAT PANEL Use the following commands to assign power state settings. Command Possible values Response Standby mode set powerstate [Value] powerstate=[Value] =off =standby Source Use the following commands to identify source settings. Command Response Possible values Standby mode get input... - Page 99 APPENDIX E REMOTELY MANAGING THE INTERACTIVE FLAT PANEL Command Response Possible values Standby mode get colortemp colortemp=[Value] normal warm cool user get red red=[Value] 0–100 get green green=[Value] 0–100 get blue blue=[Value] 0–100 get blacklevel blacklevel=[Value] 0–100 Use the following commands to assign video settings. Command Possible values Response...
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Page 100: Audio
APPENDIX E REMOTELY MANAGING THE INTERACTIVE FLAT PANEL Command Possible values Response Standby mode set blacklevel [Value] + [Incremental value] blacklevel=[Value] - [Incremental value] =0–100 set picturereset [Value] =yes picturereset=[Value] Audio Use the following commands to identify audio settings. Command Response Possible values Standby mode get volume... -
Page 101: System Information
APPENDIX E REMOTELY MANAGING THE INTERACTIVE FLAT PANEL Command Possible values Response Standby mode set treble [Value] + [Incremental value] treble=[Value] - [Incremental value] =0–100 set bass [Value] + [Incremental value] bass=[Value] - [Incremental value] =0–100 set audioeq120 [Value] =0–100 audioeq120=[Value] set audioeq500 [Value] =0–100 audioeq500=[Value] set audioeq1200 [Value]... - Page 102 APPENDIX E REMOTELY MANAGING THE INTERACTIVE FLAT PANEL Command Response Possible values Standby mode get language language=[Value] English Arabic Danish German Spanish Finnish French Hebrew Italian Dutch Norwegian Portuguese Russian Swedish Turkish Chinese_sim get modelnum modelnum=[Value] [Model number] get serialnum serialnum=[Value] [Serial number] get proximityinstalled proximityinstalled=[Value] get proximity...
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Page 103: Smart Kapp Iq Pro 65-V2 And 75 Command Inventory
APPENDIX E REMOTELY MANAGING THE INTERACTIVE FLAT PANEL Command Possible values Response Standby mode set language [Value] =English language=[Value] =Arabic =Danish =German =Spanish =Finnish =French =Hebrew =Italian =Dutch =Norwegian =Portuguese =Russian =Swedish =Turkish =Chinese_sim set proximity [Value] proximity=[Value] =off set proximityreenable [Value] =1–10 proximityreenable=[Value] set monitorid [Value]... -
Page 104: Power State
APPENDIX E REMOTELY MANAGING THE INTERACTIVE FLAT PANEL Power state Use the following commands to identify power state settings. Command Response Possible values Standby mode get intpowerstate intpowerstate=[Value] standby dpms novideo confirm proximitywait welcome get powerstate powerstate=[Value] standby Use the following commands to assign power state settings. Command Possible values Response... -
Page 105: Video
APPENDIX E REMOTELY MANAGING THE INTERACTIVE FLAT PANEL Use the following commands to assign source settings. Command Possible values Response Standby mode set input [Value] =hdmi1 input=[Value] =hdmi2 =displayport =ops/hdmi =ops/displayport =next set videoinputdetect [Value] =ops/hdmi videoinputdetect=[Value] =ops/displayport =off Video Use the following commands to identify video settings. Command Response Possible values... - Page 106 APPENDIX E REMOTELY MANAGING THE INTERACTIVE FLAT PANEL Use the following commands to assign video settings. Command Possible values Response Standby mode set displaymode [Value] =standard displaymode=[Value] =user =dynamic set contrast [Value] + [Incremental value] contrast=[Value] - [Incremental value] =0–100 set brightness [Value] + [Incremental value] brightness=[Value] - [Incremental value]...
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Page 107: Audio
APPENDIX E REMOTELY MANAGING THE INTERACTIVE FLAT PANEL Audio Use the following commands to identify audio settings. Command Response Possible values Standby mode get volume volume=[Value] 0–100 get mute mute=[Value] get balance balance=[Value] 0–100 Use the following commands to assign audio settings. Command Possible values Response... - Page 108 APPENDIX E REMOTELY MANAGING THE INTERACTIVE FLAT PANEL Command Response Possible values Standby mode get mwwindow2input mwwindow2input=[Value] hdmi1 hdmi2 displayport opshdmi opshdmidisplayport get mwwindow3input mwwindow3input=[Value] hdmi1 hdmi2 displayport opshdmi opshdmidisplayport get mwwindow4input mwwindow4input=[Value] hdmi1 hdmi2 displayport opshdmi opshdmidisplayport Use the following commands to assign Multi-Window settings. Command Possible values Response...
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Page 109: System Information
APPENDIX E REMOTELY MANAGING THE INTERACTIVE FLAT PANEL Command Possible values Response Standby mode set mwwindow4input [Value] =hdmi1 mwwindow4input=[Value] =hdmi2 =displayport =opshdmi =opshdmidisplayport System information Use the following commands to identify system information settings. Command Response Possible values Standby mode get autopoweroff autopoweroff=[Value] 15–240 get fwverscr... - Page 110 APPENDIX E REMOTELY MANAGING THE INTERACTIVE FLAT PANEL Command Response Possible values Standby mode get modelnum modelnum=[Value] [Model number] get serialnum serialnum=[Value] [Serial number] get proximityinstalled proximityinstalled=[Value] get proximity proximity=[Value] get proximityreenable proximityreenable=[Value] 1–10 get proximitydetected proximitydetected=[Value] get monitorid monitorid=[Value] 1–100 get powersave powersave=[Value] get fbc fbc=[Value]...
- Page 111 APPENDIX E REMOTELY MANAGING THE INTERACTIVE FLAT PANEL Command Possible values Response Standby mode set language [Value] =English language=[Value] =Arabic =Danish =German =Spanish =Finnish =French =Hebrew =Italian =Dutch =Norwegian =Portuguese =Russian =Swedish =Turkish =Chinese_sim set proximity [Value] proximity=[Value] =off set proximityreenable [Value] =1–10 proximityreenable=[Value] set monitorid [Value]...
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Page 113: Appendix F: Installing The Am30 Appliance Antenna
Appendix F Installing the AM30 appliance antenna For more information, see the following installation guides: SMART kapp iQ Pro 55 and 65 installation guide (smarttech.com/kb/170810) SMART kapp iQ Pro 65-V2 installation guide (smarttech.com/kb/171107) SMART kapp iQ Pro 75 installation guide (smarttech.com/kb/170996) smarttech.com/kb/171000... -
Page 115: Appendix G: Hardware Environmental Compliance
Appendix G Hardware environmental compliance SMART Technologies supports global efforts to ensure that electronic equipment is manufactured, sold and disposed of in a safe and environmentally friendly manner. Waste Electrical and Electronic Equipment (WEEE) Electrical and electronic equipment contain substances that can be harmful to the environment and to human health. - Page 118 SMART TECHNOLOGIES smarttech.com/support smarttech.com/contactsupport smarttech.com/kb/171000...