Smart Technologies SMART kapp iQ Pro 55 Administrator's Manual page 75

CHAPTER 6
TROUBLESHOOTING
If you're sharing content using AirParrot, see AirParrot 2 does not see a Chromecast in our
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office (help.airsquirrels.com/support/solutions/articles/1000195447-airparrot-2-does-not-see-
a-chromecast-in-our-office-) or Can I extend my desktop on Windows 10
(help.airsquirrels.com/support/solutions/articles/1000199265-can-i-extend-my-desktop-on-
windows-10-).
Why can't I find my SMART kapp iQ Pro interactive flat panel's name in
the list of devices?
Make sure your computer is on the same network as the board.
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If your board is using a wired network connection, try connecting it to a wireless network.
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Wired and wireless networks don't often share the same network subnet. Connecting the
interactive flat panel to a wireless network might help the connection between the interactive
flat panel and a mobile device or computer that's connected wirelessly.
Make sure the interactive flat panel and computer have the correct date and time set. See
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Date & time on page 74 for more information. See your computer's user guide for more
information.
On your computer, turn Wi-Fi off and then back on, or disconnect and then reconnect the
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Ethernet cable. If the interactive flat panel's name still doesn't appear in the list of devices,
restart your computer.
Restarting your computer can clear network address information that your computer had
cached. Restarting the computer can also reinitialize audio and video encoders that might
have stopped working properly.
Restart your board. See the Standby button in Standby button on page 5.
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If you've restarted your interactive flat panel and still don't see the interactive flat panel's
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name in the list of devices, wait several minutes and try to connect to the interactive flat panel
again.
Make sure the operating system on your Windows computer is updated.
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Windows Wireless Display (Miracast) is currently not supported.
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Use Google Cast from Chrome browser. See Using Screen Share in the board user's
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guide (smarttech.com/kb/170812).
Use Google Cast from Chrome browser. See Using Screen Share in the SMART kapp iQ
Pro Pro interactive flat panel user's guide (smarttech.com/kb/171129).
You can purchase AirParrot, an application that allows you to share your computer's
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display, an application, audio or a media file. See airsquirrels.com/airparrot/features/win.
63 smarttech.com/kb/171000