Resolving Screen Share Issues - Smart Technologies SMART kapp iQ Pro 55 Administrator's Manual

CHAPTER 6
TROUBLESHOOTING
The computer or mobile device's video resolution settings and refresh rates aren't supported
l
by the AM30 appliance. The AM30 appliance supports the following resolutions and refresh
rates:
1920 × 1080 at 60 Hz
o
1600 × 900 at 60 Hz
o
1280 × 720 at 60 Hz
o
If touch is not behaving as expected, ensure SMART Product Drivers 12.3 or later is installed
l
on your computer. See
smarttech.com/en/Home+Page/Support/Browse+Support/Download+Software.
If touch is not behaving as expected, remove an USB cable extenders. For best results, use a
l
6' (5 m) USB cable.

Resolving Screen Share issues

For basic troubleshooting for Screen Sharing for Apple devices, see Resolving Screen Share
l
issues for Apple devices on page 54.
For basic troubleshooting for Screen Sharing for Android devices, see Resolving Screen
l
Share issues for Android mobile devices on page 57.
For basic troubleshooting for Screen Sharing for Windows computers, see Resolving Screen
l
Share issues for Windows computers on page 62.
For basic troubleshooting for Screen Sharing for the Chrome browser, see Resolving Screen
l
Share issues for Chrome browser or Chromebook on page 60.
Help us out. Give us some feedback about the Screen Share beta experience. Contact us
l
here.
Symptom
Mobile devices and computers
can't see the interactive flat
panel.
52 smarttech.com/kb/171000
Cause
School networks often block
a number of ports from
communicating across
networks.
The interactive flat panel's
casting ID may not have
propagated yet through the
network or may be cached
on the network when it's not
actually available
Solution
Ask the administrator to allow
TCP ports 7000, 8008, 8009, 47000, 7100, 49228,
l
50259
UDP ports 62572 and 54780
l
If using Google Cast, UDP port 1900
l
If using Windows computer or a Mac computer, port
l
5353.
Wait several minutes and attempt to connect again.