Smart Technologies SMART kapp iQ Pro 55 Administrator's Manual page 76

CHAPTER 6
TROUBLESHOOTING
Why am I experiencing performance issues?
If your network is slow or congested, that affects Screen Sharing. Contact your administrator.
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The Wi-Fi signal could be weak. Contact your administrator.
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Your device could be connected to different access points than your interactive flat panel
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which can increase latency. Turn Airplane mode on and then off on your computer to try to
connecting to a closer access point.
Sharing videos or playing video games with frequent screen updates requires more network
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bandwidth. Try reducing the video quality to improve performance. See Evaluating the
impact of Screen Share on your network data usage on page 27.
Make sure the antenna is attached to the AM30 appliance. See Appendix F: Installing the
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AM30 appliance antenna on page 101 for more information.
Reduce your display's resolution to 1920 × 1080 or lower.
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Make sure the operating system on your Windows computer is updated.
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If you're using AirParrot, make sure AirParrot is updated.
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If you're using Chrome, make sure Chrome is updated.
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If you've restarted your interactive flat panel and still don't see the interactive flat panel's
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name in the list of devices, wait several minutes and then try to connect to the interactive flat
panel again.
I'm experiencing other issues
If you can see your interactive flat panel but can't connect to it, open the Screen Share app.
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a. On the interactive flat panel, open the launcher.
The launcher appears.
b. Press Screen Share
Restart the Screen Share app and its discovery services.
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a. On the interactive flat panel, open the launcher.
The launcher appears.
b. Press Settings
c. Scroll to Applications > Screen Share [beta].
d. Press Reset.
See Resolving Screen Share issues on page 52 for more information.
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64 smarttech.com/kb/171000
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