Resolving Interactive Whiteboard Issues; Resolving Operation Issues; Resolving Connection Issues - Smart Technologies SMART Board 800i5-SMP Configuration And User's Manual

C H A P T E R 6
Troubleshooting your interactive whiteboard system
Projector Projector
Power light Service light
Solid amber Flashing red
Off Flashing red
Off Solid red
Off Off

Resolving interactive whiteboard issues

This section includes information on resolving issues with your interactive whiteboard.
For information not covered in this section, see the SMART Board 800 series interactive whiteboard
user's guide (smarttech.com/kb/144817).

Resolving operation issues

To resolve operation issues, complete the following tasks:
Confirm that the camera system cable is connected to the back of the pen tray.
l
Perform the calibration procedure documented in the SMART Board 800 series interactive
l
whiteboard user's guide (smarttech.com/kb/144817).
If necessary, complete additional troubleshooting with the guidance of SMART Support using
l
SMART Board Diagnostics.

Resolving connection issues

To resolve connection issues, complete the following tasks:
Confirm that the ECP cable harness's 4-pin mini-DIN connector is properly connected to the
l
5V 2A connector on the projector.
49
ECP light Ready light
N/A N/A
Solid amber Off
N/A N/A
Off Off
Projected Touch and
image pen control
None N/A
None None
None N/A
None None
Status and related
troubleshooting
There's an issue with the projector
lamp.
See The "Lamp Failure" message
appears on page 52.
The projector's operating temperature
has been exceeded.
See The "Projector Overheated", "Fan
Failure" or "Color Wheel Failure"
message appears on page 51.
There's an issue with the projector's
fan or color wheel.
See The "Projector Overheated", "Fan
Failure" or "Color Wheel Failure"
message appears on page 51.
The projector power cable isn't
properly connected.
OR
There's an issue with the mains
power supply (for example, the circuit
breaker is off).