Why Am I Experiencing Performance Issues; I'm Experiencing Other Issues - Smart Technologies SMART kapp iQ Pro 55 Administrator's Manual

CHAPTER 6
TROUBLESHOOTING
On your mobile device, turn Airplane mode on and then off on your mobile device. If you can't
l
see the board's name in the list of devices, restart your mobile device.
Restarting your mobile device can clear network address information that your mobile device
had cached. Restarting the mobile device can also reinitialize audio and video encoders that
might have stopped working properly.
On your computer, turn Wi-Fi off and then back on, or disconnect and then reconnect the
l
Ethernet cable. If the interactive flat panel's name still doesn't appear in the list of devices,
restart your computer.
Restarting your computer can clear network address information that your computer had
cached. Restarting the computer can also reinitialize audio and video econders that might
have stopped working properly.
Restart your board. See the Standby button in Standby button on page 5.
l
If you've restarted your interactive flat panel and still don't see the interactive flat panel's
l
name in the list of devices, wait several minutes and then try to connect to the interactive flat
panel again.
Make sure your computer or device has the latest operating software.
l

Why am I experiencing performance issues?

Performance issues might appear as choppy video or audio that isn't in sync with the video.
The interactive flat panel and the mobile device or computer could be connected to different
l
wireless access points, which can increase latency. On the mobile device, turn Airplane mode
on and back off to try to connect to a closer access point. On the computer, turn Wi-Fi off and
then back on, or disconnect and then reconnect the Ethernet cable to try to connect to a
closer access point.
Make sure the antenna is attached to the AM30 appliance. See Appendix F: Installing the
l
AM30 appliance antenna on page 101 for more information.
Reduce your Mac computer's display resolution to 1920 × 1080 or lower.
l
Sharing videos or playing video games with frequent screen updates requires more network
l
bandwidth. Try reducing the video quality to improve performance. See Evaluating the
impact of Screen Share on your network data usage on page 27.
Make sure your computer or device has the latest operating software.
l

I'm experiencing other issues

If you see video on the interactive flat panel but don't hear audio, make sure the volume on
l
55 smarttech.com/kb/171000