Summary of Contents for Smart Technologies SMART Board 400iv
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SMART Board™ 400iv Interactive Whiteboard System Configuration and User’s Guide...
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SMART Technologies ULC. Information in this manual is subject to change without notice and does not represent a commitment on the part of SMART.
Important information Before you install and use your SMART Board™ 480iv interactive whiteboard system, read and understand the safety warnings and precautions in this user’s guide and the included warnings document. These safety warnings and precautions describe the safe and correct operation of your interactive whiteboard system and its accessories, helping you to prevent injuries and equipment damage.
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I M P O R T A N T I N F O R M A T I O N Do not leave cables on the floor where they can be a tripping hazard. If you must run a cable over the floor, lay it in a flat, straight line and secure it to the floor with tape or a cable management strip of a contrasting color.
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This packaging was designed with optimal shock and vibration protection. If your SMART product requires replacement parts, make sure the service technician uses replacement parts specified by SMART Technologies or parts with the same characteristics as the original. I M P O R T A N T Use the instructions included with your SMART V25 projector to install your interactive whiteboard and projector.
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I M P O R T A N T I N F O R M A T I O N Using your SMART product near a TV or radio could cause interference to the images or sound. If this happens, move the TV or radio away from the projector. If you have peripheral devices that do not use a 4-pin mini-DIN connector or an RCA composite video jack, or if your device has an audio connection that does not use RCA jacks, you may need to purchase third-party adapters.
I M P O R T A N T I N F O R M A T I O N Environmental requirements Before installing your SMART Board 480iv interactive whiteboard system, review the following environmental requirements. Environmental Parameter requirement Operating temperature 5°C to 35°C (41°F to 95°F) from 0 m to 1800 m (0' to 6000') 5°C to 30°C (41°F to 86°F) from 1800 m to 3000 m (6000' to 9800') Storage temperature...
Contents Important information Safety warnings, cautions and important information Environmental requirements About your interactive whiteboard system SMART Board 480iv interactive whiteboard system features Included accessories Optional accessories Installing your interactive whiteboard system Choosing a location Choosing a height Routing the cables Installing SMART software Securing the interactive whiteboard system Using your interactive whiteboard system...
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C O N T E N T S Remotely managing your interactive whiteboard system Web page management Connecting your room control system to the SMART V25 projector Projector programming commands Simple Network Management Protocol (SNMP) Hardware environmental compliance Waste Electrical and Electronic Equipment regulations (WEEE directive) Restriction of Certain Hazardous Substances (RoHS directive) Batteries Packaging...
Chapter 1 About your interactive whiteboard system SMART Board 480iv interactive whiteboard system features SMART Board 480 interactive whiteboard SMART V25 projector Included accessories Remote control Optional accessories Your SMART Board 480iv interactive whiteboard system combines the wall-mounted, short-throw SMART V25 projector with a SMART Board 480 interactive whiteboard. This chapter describes the features of your SMART Board 480iv interactive whiteboard system and provides information about product parts and accessories.
C H A P T E R 1 About your interactive whiteboard system SMART Board 480iv interactive whiteboard system features Your SMART Board 480iv interactive whiteboard system consists of the SMART Board 480 interactive whiteboard and the SMART V25 projector system. When the SMART V25 projector displays an image from your computer on the touch-sensitive interactive whiteboard, you can do everything that you can do at your computer—open and close...
C H A P T E R 1 About your interactive whiteboard system SMART V25 projector The SMART V25 projector system includes a projector for use with SMART Board 480 interactive whiteboards and a sturdy support system for many different environments. The features of the projector system include: A wall-mounted projector engine that uses DLP®...
C H A P T E R 1 About your interactive whiteboard system Included accessories The following accessories are included with your SMART Board 480iv interactive whiteboard system. There is one pen included with your interactive whiteboard. Remote control The remote control enables you to control the system and set up your SMART V25 projector.
Chapter 2 Installing your interactive whiteboard system Choosing a location Choosing a height Routing the cables Installing SMART software Securing the interactive whiteboard system Securing the projector to the boom Consult the included SMART Board 480iv interactive whiteboard system installation document for instructions on how to install your product and use the mounting template.
C H A P T E R 2 Installing your interactive whiteboard system Choosing a location Choose a location for your SMART Board 480iv interactive whiteboard system that’s far from bright light sources, such as windows or strong overhead lighting. Bright light sources can cause distracting shadows on your interactive whiteboard and can reduce the contrast of the projected image.
C H A P T E R 2 Installing your interactive whiteboard system Routing the cables When connecting cables from a SMART V25 projector to your computer, make sure that all cables pass along the top of the interactive whiteboard wall-mounting bracket and then down the side of the interactive whiteboard.
C H A P T E R 2 Installing your interactive whiteboard system Installing SMART software You must install SMART software on the computer connected to your interactive whiteboard system to access all of its features. Download SMART software from smarttech.com/software. These pages list the minimum hardware requirements for each software version.
Chapter 3 Using your interactive whiteboard system Using your projector Using your remote control Installing the remote control battery Using the remote control buttons Adjusting projector settings Focusing the image Adjusting the image SMART V25 projector connection diagram Using your interactive whiteboard This chapter describes the basic operation of your interactive whiteboard system, and also explains how to set up your remote control, retrieve system information, access the projector’s image adjustment options and integrate your interactive whiteboard system with peripheral devices.
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C H A P T E R 3 Using your interactive whiteboard system W A R N I N G Reduce the risk associated with a leaking battery in the projector’s remote control by following these practices: Use only the specified type of coin-cell battery. Orient the battery’s positive (+) and negative (–) terminals according to the markings on the remote control.
C H A P T E R 3 Using your interactive whiteboard system Using the remote control buttons The projector remote control enables you to access on-screen menus and change projector settings. Use the Power button on the remote control to put the projector into Standby mode or turn it on. You can also use the Input button on the remote control to switch sources on the projector.
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C H A P T E R 3 Using your interactive whiteboard system I M P O R T A N T Keep your remote control in a safe place because you are unable to access projector menu options using any other means.
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C H A P T E R 3 Using your interactive whiteboard system Setting Notes Tint Adjusts the image color balance of red This setting applies to S-video and and green from 0 to 100. composite video inputs only. White Peaking Adjusts the image color brightness A value closer to 0 creates a natural from 0 to 10 while providing more...
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C H A P T E R 3 Using your interactive whiteboard system Setting Notes Auto Signal Detect Enables or disables signal searching of Select On to have the projector input connectors. continuously switch inputs until it finds an active video source. Select Off to maintain signal detection in one input.
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C H A P T E R 3 Using your interactive whiteboard system Setting Notes Startup Screen Selects the type of startup screen This screen displays when the (SMART, Capture User Startup projector lamp is starting and an image Screen or Preview Startup Screen). isn’t displayed.
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C H A P T E R 3 Using your interactive whiteboard system Setting Notes Gateway Displays the projector’s default network gateway in values between 0.0.0.0 and 255.255.255.255. Displays the projector’s primary domain name number in values between 0.0.0.0 and 255.255.255.255. MAC Address Displays the projector’s MAC address in xx-xx-xx-xx-xx-xx format.
C H A P T E R 3 Using your interactive whiteboard system Setting Notes MPU Version Displays the projector microprocessor’s firmware version in x.x.x.x format. Network Version Displays the projector’s network card firmware version in x.x.x.x format. Model Number Displays the projector’s model number.
C H A P T E R 3 Using your interactive whiteboard system Adjusting the image Refer to these notes when adjusting the projected image as described in the included SMART Board 480iv and 680iv Interactive Whiteboard Systems Installation Guide (smarttech.com/kb/153153). Project a computer image set to the proper resolution while adjusting the image.
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C H A P T E R 3 Using your interactive whiteboard system No. Connector Connect to: Power Power supply DB9 RS-232F Room control DB15F RGB video input (VGA 1) Computer (not included) 3.5 mm phone jack audio input Computer (not included) 3.5 mm phone jack audio output Speakers (not included) RCA composite video input...
C H A P T E R 3 Using your interactive whiteboard system Using your interactive whiteboard Refer to the SMART Board 480 Interactive Whiteboard User’s Guide (smarttech.com/kb/156693) for more information on using your interactive whiteboard. When you connect your SMART Board interactive whiteboard system to a computer with SMART software, you can access the full capabilities of your interactive whiteboard.
Chapter 4 Integrating other devices Video format compatibility Native video format Video format compatibility HD and SD signal format compatibility Video system signal compatibility Connecting peripheral sources and outputs This chapter provides information on integrating your SMART Board 480iv interactive whiteboard system with peripheral devices.
C H A P T E R 4 Integrating other devices Video format compatibility The following table lists the projector’s compatible VESA RGB video formats by resolution, which you can adjust by using the aspect ratio commands described in Default menu on page 13. Resolution Mode Aspect ratio...
C H A P T E R 4 Integrating other devices Signal format Aspect ratio Horizontal Vertical “Match Input” frequency (kHz) frequency (Hz) appearance 480i (DVD player) 15.73 59.94 Full screen (640 × 480) 567i (DVD player) 15.63 Letterbox (720 × 576) 720p 16:9 44.96...
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C H A P T E R 4 Integrating other devices To connect a peripheral source or output to your projector 1. Connect your peripheral device’s input cables to the projector. 2. Switch input sources to the peripheral device by pressing the Input button on the remote control.
Chapter 5 Maintaining your interactive whiteboard system Maintaining your interactive whiteboard Focusing and adjusting the projector image Replacing the projector lamp Removing and replacing the projector lamp module Resetting the lamp timer This chapter includes methods for properly cleaning and preventing damage to your SMART Board 480iv interactive whiteboard system.
C H A P T E R 5 Maintaining your interactive whiteboard system Replacing the projector lamp This section provides detailed instructions for replacing the projector lamp. Removing and replacing the projector lamp module If the lamp fails, or if a replacement message appears on the SMART V25 projector screen, have a qualified person replace the projector lamp module.
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C H A P T E R 5 Maintaining your interactive whiteboard system 4. Using the screwdriver, remove the screw from the boom end cap, and then remove and set aside the boom end cap and screw. 5. Loosen the locking screw and the knob on the projector mounting plate.
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C H A P T E R 5 Maintaining your interactive whiteboard system 6. Slide the projector mounting plate and projector off of the boom. N O T E Take care when sliding the projector mounting plate over the cables. 7.
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C H A P T E R 5 Maintaining your interactive whiteboard system To remove and replace the projector lamp module 1. Using the screwdriver, remove the two screws from the lamp cover. 2. Remove the lamp cover, and then set it and the two screws aside in a safe place. 3.
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C H A P T E R 5 Maintaining your interactive whiteboard system 5. Pull up on the lamp module’s handle, and then remove the lamp. 6. Put the old lamp module in a secure container and handle it gently until you recycle or dispose of it.
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C H A P T E R 5 Maintaining your interactive whiteboard system 10. Place the lamp protection film that came with the new lamp module over the slot. 11. Replace the outer lamp cover, and then replace the screws holding the cover to the projector. To place the projector on the boom 1.
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C H A P T E R 5 Maintaining your interactive whiteboard system 3. Slide the projector mounting plate and projector onto the boom. N O T E Take care when sliding the projector mounting plate over the cables. 4.
C H A P T E R 5 Maintaining your interactive whiteboard system 5. Replace the boom end cap. 6. Connect the cables to the projector. 7. Connect the power cable to a power outlet. 8. Press the Power button once on the remote control to confirm that the projector is operating and that the lamp module is correctly installed, and then wait for the projector to turn on completely.
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C H A P T E R 5 Maintaining your interactive whiteboard system To reset the lamp timer 1. Using the remote control, press the following buttons quickly to access the service menu: Down, Up, Up, Left, Up. C A U T I O N Do not adjust any settings in the service menu other than those listed in this guide.
Chapter 6 Troubleshooting your interactive whiteboard system Correcting image alignment issues Diagnosing issues using the interactive whiteboard system indicators and controls Interactive whiteboard indicators and controls Projector lights and status Projector error states Your projector doesn’t respond to commands The “Projector Overheated” message appears The “Fan Failure”...
C H A P T E R 6 Troubleshooting your interactive whiteboard system For issues not covered in this chapter, contact your authorized SMART reseller (smarttech.com/wheretobuy) or consult the SMART Support website (smarttech.com/support). Correcting image alignment issues Alignment errors occur when the projected image isn’t perpendicular to the screen. Alignment errors can occur when you mount your interactive whiteboard system on an uneven surface or a wall that has obstructions, or if you swivel the projector too far from the vertical center of your interactive whiteboard.
C H A P T E R 6 Troubleshooting your interactive whiteboard system Projector lights and status Two indicator lights (Power and Service) are located on the bottom of the SMART V25 projector. Specific light sequences convey information about the state of the projector, including errors. ...
C H A P T E R 6 Troubleshooting your interactive whiteboard system Power light Service light Message Solid red The projector has a fan issue. It could shut down automatically. See The “Fan Failure” message appears on next page to troubleshoot the projector.
C H A P T E R 6 Troubleshooting your interactive whiteboard system To resolve the “Projector Overheated” error 1. Put the projector into Standby mode, and then wait 15 minutes for it to cool down. 2. If your room is hot, lower the temperature if possible. 3.
C H A P T E R 6 Troubleshooting your interactive whiteboard system The “Lamp Failure” message appears If the “Lamp Failure” message appears and the lamp turns off during use or doesn’t turn on, one of the following issues is occurring: The lamp is overheating, likely due to blocked air vents.
C H A P T E R 6 Troubleshooting your interactive whiteboard system 5. If the previous steps don’t resolve the issue, disconnect the power cable and then contact your authorized SMART reseller (smarttech.com/wheretobuy). Resolving network communication issues If you don’t have network access, perform the following procedure to troubleshoot your system. To resolve network communication issues 1.
C H A P T E R 6 Troubleshooting your interactive whiteboard system 5. If the previous steps don’t resolve the issue, contact your authorized SMART reseller (smarttech.com/wheretobuy). Resolving video issues If your projector has a frozen image, perform the following procedure. To resolve a frozen image 1.
C H A P T E R 6 Troubleshooting your interactive whiteboard system To resolve signal loss issues 1. Wait approximately 45 seconds for the image to synchronize. Some video signals require a longer synchronization period. 2. If the image doesn’t synchronize, check your cable connections to the projector. 3.
C H A P T E R 6 Troubleshooting your interactive whiteboard system To resolve a partial, scrolling or incorrectly displayed image 1. Select Start > Control Panel. 2. Double-click Display. The Display Properties window appears. 3. Click Settings. 4. Verify that your display resolution setting is lower than or equal to 1024 × 768. 5.
C H A P T E R 6 Troubleshooting your interactive whiteboard system To resolve your unstable or flickering image 1. Adjust the Tracking setting in the on-screen display. See Image Adjustment menu on page 12. 2. Optionally, reset the projector as described in Resetting the projector on page 47 to adjust the tracking to its original value.
C H A P T E R 6 Troubleshooting your interactive whiteboard system Unaligned projected image The SMART V25 projector image can slip if the projector is moved often or installed in a location prone to vibration, such as next to a heavy door. Follow these precautions to help prevent the image from becoming misaligned: Make sure that the installation wall is plumb and square and doesn’t move or vibrate excessively.
C H A P T E R 6 Troubleshooting your interactive whiteboard system Retrieving your password If you forget the projector’s password, you can retrieve it by accessing the projector service menu directly from the projector or from the password settings menu on your projector’s web page (see Password settings on page 53).
C H A P T E R 6 Troubleshooting your interactive whiteboard system The SMART V25 projector serial number is located on the top of the projector under the projector mounting plate. T I P You can also access the projector’s serial number through the on-screen menu. For more information, see Information menu on page 16.
Appendix A Remotely managing your interactive whiteboard system Web page management Accessing web page management Home Control panel Network settings E-mail alerts Password settings Connecting your room control system to the SMART V25 projector Pin configuration on the projector’s RS-232 connector Serial interface settings Projector programming commands Projector powerstate controls...
A P P E N D I X Remotely managing your interactive whiteboard system Web page management You can access advanced setup features via the projector’s web page. This web page enables you to manage the projector from a remote location using any computer connected to your intranet. ...
A P P E N D I X Remotely managing your interactive whiteboard system Control panel This menu enables you to manage the projector audio and video status, alerts and appearances using an Internet browser. Submenu setting Description Power Turns the projector on or puts it into Standby mode. Select the Power ON or Power OFF button.
A P P E N D I X Remotely managing your interactive whiteboard system Network settings This menu allows you to enable or disable Dynamic Host Control Protocol (DHCP) and set the network-related addresses and names. Submenu setting Description DHCP Turns the network’s DHCP on or off.
A P P E N D I X Remotely managing your interactive whiteboard system E-mail alerts This menu enables you to enter your preferred address for receiving e-mail alerts and adjust related settings. Submenu setting Description E-mail Alert Select Enable to turn on or Disable to turn off the E-mail Alert function.
A P P E N D I X Remotely managing your interactive whiteboard system Connecting your room control system to the SMART V25 projector By connecting a computer or room control system to the RS-232 serial interface of the SMART V25 projector, you can select video inputs, start up or shut down your interactive whiteboard system and request information such as projector lamp use, current settings and network addresses.
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A P P E N D I X Remotely managing your interactive whiteboard system N O T E S Asynchronous mode is disabled by default in the projector. All commands should be in ASCII format. Terminate all commands with a carriage return. All responses from the projector are terminated with a command prompt.
A P P E N D I X Remotely managing your interactive whiteboard system Projector programming commands This section documents the projector programming commands. Projector powerstate controls SMART V25 projectors respond to commands only at certain power levels and times. There are five projector power states: Powering (startup) On (operating)
A P P E N D I X Remotely managing your interactive whiteboard system All absolute values you enter must be within the command target range, and all adjustment values must equal a number within the command target range. See the following example for adjusting projector brightness: >get brightness brightness=55 >set brightness=65...
A P P E N D I X Remotely managing your interactive whiteboard system Powerstate controls These commands place the projector in and out of Standby mode and request the projector’s current powerstate. The projector’s powerstate determines whether certain commands are available at that time.
A P P E N D I X Remotely managing your interactive whiteboard system The following table describes the source selection commands: Command Description get input Returns the projector’s current input. set input [field] Returns the input to one of the selectable fields. The following table describes the source selection response fields: Field Description...
A P P E N D I X Remotely managing your interactive whiteboard system These commands control the appearance of your source. These settings are unavailable when the projector is in Standby mode or when the source is disconnected. See Value-based command methods on page 56 for setting absolute and adjustment commands.
A P P E N D I X Remotely managing your interactive whiteboard system These commands control the appearance of your VGA source. These settings are unavailable when the projector is in Standby mode or when the VGA source is disconnected. See Value-based command methods on page 56 for setting absolute and adjustment commands.
A P P E N D I X Remotely managing your interactive whiteboard system These commands inform you of the current audio output settings. Command Response get volume volume=[current volume setting] get mute mute=[current mute setting] get volumecontrol volumecontrol=[current volume control setting] get cc cc=[current closed captioning language setting] These commands control your audio output settings.
A P P E N D I X Remotely managing your interactive whiteboard system These commands control your network settings. Command Command target range Response set dhcp [target] dhcp=[current] =off set ipaddr [target] =0.0.0.0 to =255.255.255.255 ipaddr=[current] set subnetmask [target] =0.0.0.0 to =255.255.255.255 subnetmask=[current] set gateway [target]...
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A P P E N D I X Remotely managing your interactive whiteboard system These commands inform you of the current system settings. These commands are available even when the projector is in Standby mode. Command Response get lamphrs lamphrs=[current lamp hours of operation] get syshrs syshrs=[current projector hours of operation] get fwverddp...
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A P P E N D I X Remotely managing your interactive whiteboard system These commands control the current system settings. These commands are unavailable when the projector is in Standby mode. See Value-based command methods on page 56 for setting absolute and adjustment commands.
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A P P E N D I X Remotely managing your interactive whiteboard system Command Command target range Response set language [target] =Brazilian Portuguese language=[target] =Czech =Danish =Dutch =English =Finnish =French =German =Greek =Iberian Portuguese =Italian =Korean =Japanese =Norwegian =Polish =Russian =Simplified Chinese =Spanish...
A P P E N D I X Remotely managing your interactive whiteboard system These commands control the current system settings. These commands are available even when the projector is in Standby mode. Command Command target range Response set restoredefaults [none] restoredefaults=done set lamphrs [target]...
When you dispose of any electrical or electronic equipment, including SMART Technologies products, we strongly encourage you to properly recycle the electronic product when it has reached end of its life. If you require further information, please contact your reseller or SMART Technologies for information on which recycling agency to contact.
Technologies products fall under this classification and meet the requirements for China’s EIP regulations. U.S. Consumer Product Safety Improvement Act The United States has enacted the Consumer Product Safety Improvement Act which limits the lead (Pb) content in products used by children. SMART Technologies is committed to complying with this initiative.
Appendix C Customer support Online information and support Visit www.smarttech.com/support to view and download user’s guides, how-to and troubleshooting articles, software and more. Training Visit www.smarttech.com/trainingcenter for training materials and information about our training services. Technical support If you experience difficulty with your SMART product, please contact your local reseller before contacting SMART Support.
A P P E N D I X Customer support General inquiries Address SMART Technologies 3636 Research Road NW Calgary, AB T2L 1Y1 CANADA Switchboard +1.403.228.5940 or Toll Free 1.866.518.6791 (U.S./Canada) +1.403.228.2500 E-mail info@smarttech.com Warranty Product warranty is governed by the terms and conditions of SMART’s “Limited Equipment Warranty”...
Index 3.5 mm audio connectors DHCP 52, 62 52, 62 document cameras documentation accessories dust included DVDs optional alarms aspect ratios 21-23 audio e-mail alerts connections for EIP regulations controlling volume of 51, 62 electrostatic discharge muting 11, 62 emergency alerts resolving issues with emissions environmental requirements...
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I N D E X image native video formats adjusting network communication 19, 41, 52, 62 correcting alignment issues with focusing resolving issues with online support important information options indicator lights original packaging input selection 51, 58 inquiries installation choosing a height packaging choosing a location passwords...
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I N D E X RCA jacks U.S. regulations refresh rates 21-22 user’s guides registration UXGA support remote control about installing the battery V25 projector See projector using the buttons VGA connections 19, 59-60 RJ45 connector VGA support RoHS directive video room control connections for...
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Toll Free 1.866.518.6791 (U.S./Canada) or +1.403.228.5940 www.smarttech.com...
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