Resolving Interactive Whiteboard Issues; Resolving Projector Issues; Resolving Operation Issues; Resolving Connection Issues - Smart Technologies SMART Board 480i5 Configuration And User's Manual

C H A P T E R 6
Troubleshooting your interactive whiteboard system
Projector Power Projector Service
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Resolving interactive whiteboard issues

This section includes information on resolving issues with your interactive whiteboard.
For information not covered in this section, see the SMART Board 480 interactive whiteboard user's
guide (smarttech.com/kb/156693).

Resolving operation issues

To resolve operation issues, complete the following tasks:
If necessary, complete additional troubleshooting with the guidance of SMART Support using
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SMART Board Diagnostics.

Resolving connection issues

To resolve connection issues, complete the following tasks:
Confirm that the USB cable is properly connected from a fully functional USB receptacle on the
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computer to the interactive whiteboard.
If necessary, complete additional troubleshooting on any devices between the USB connection
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from the computer to the interactive whiteboard system, including any USB hubs and
extension cables.

Resolving projector issues

Resolving projector errors

System administrators can resolve the following projector errors on their own prior to contacting
SMART Support. Performing initial troubleshooting on your projector will reduce the time of a support
call.

Your projector stops responding

If your projector stops responding, perform the following procedure.
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Projected image Touch control
None None
Status and related
troubleshooting
The projector power cable isn't
properly connected.
OR
There's an issue with the mains
power supply (for example, the circuit
breaker is off).