I'd Like To Give Feedback; Supported Apple Devices And Operating Systems - Smart Technologies SMART kapp iQ Pro 55 Administrator's Manual

CHAPTER 6
TROUBLESHOOTING
your iOS device is turned up and the interactive flat panel is not muted.
If you see video on the interactive flat panel but don't hear audio, ensure the Ring/Silent
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switch isn't set to silent on your mobile device.
Restart the Screen Share app and its discovery services.
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a. On the interactive flat panel, open the launcher.
The launcher appears.
b. Press Settings
c. Scroll to Applications > Screen Share [beta].
d. Press Reset.
If you can see your interactive flat panel but can't connect to it, open the Screen Share app.
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a. On the interactive flat panel, open the launcher.
The launcher appears.
b. Press Screen Share
See Resolving Screen Share issues on page 52 for more information.
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If a interactive flat panel's name appears more than once, contact your system administrator.
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The screen is not responding to touch or you're unable to write or draw with the pens.
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Using your fingers or the pens to interact with the screen is not supported while using Screen
Share.
If the issues persist even after you've restarted your Mac computer or iOS mobile device and
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ensured they are on the same network as the interactive flat panel, contact your system
administrator.

I'd like to give feedback

Help us out. Give us some feedback about the Screen Share beta experience. Contact us
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here.

Supported Apple devices and operating systems

The following Apple operating systems support Screen Share.
iOS 9 or later
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Mac OS X 10.11 (El Capitan) or later
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The following Apple devices support Screen Share.
56 smarttech.com/kb/171000
.