Why Am I Experiencing Performance Issues; I'm Experiencing Other Issues - Smart Technologies SMART kapp iQ Pro 55 Administrator's Manual

CHAPTER 6
TROUBLESHOOTING
On your mobile device, turn Airplane mode on and then off again. If you can't see the board's
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name in the list of devices, restart your mobile device.
Restarting your mobile device can clear network address information that your mobile device
had cached. Restarting the mobile device can also reinitialize audio and video encorders that
might have stopped working properly.
Restart your Android mobile device.
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Restart your board. See the Standby button in Standby button on page 5.
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If you've restarted your interactive flat panel and still don't see the interactive flat panel's
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name in the list of devices, wait several minutes and then try to connect to the interactive flat
panel again.
Ensure you have the latest operating software on your Android mobile device. Make sure you
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have no pending system updates for your Android mobile device.

Why am I experiencing performance issues?

Performance issues might appear as choppy video or audio that isn't in sync with the video.
Your mobile device could be connected to different access points than your interactive flat
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panel which can increase latency. Turn Airplane mode on and then off on your mobile device
to try to connecting to a closer access point.
Make sure the antenna is attached to the AM30 appliance. See Appendix F: Installing the
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AM30 appliance antenna on page 101 for more information.
Sharing videos or playing video games with frequent screen updates requires more network
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bandwidth. Try reducing the video quality to improve performance. See Evaluating the
impact of Screen Share on your network data usage on page 27.
Your mobile device may not be optimized for sharing its screen and is limited to lower quality
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performance. Try connecting with a different mobile device.
Ensure you have the latest operating software on your Android mobile device. Make sure you
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have no pending system updates for your Android mobile device.

I'm experiencing other issues

If the mobile device's video appears on the interactive flat panel but you don't hear audio:
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Make sure the volume on your mobile device is turned up and the interactive flat panel is
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not muted.
Make sure you have the latest operating software on your Android mobile device.
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Restart your mobile device.
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58 smarttech.com/kb/171000