Solutions; Overview; Stand-Alone Site - Mitel 3300 ICP General Information Manual

Solutions

Overview

In this section, examples of customer requirements illustrate 3300 ICP and Mitel Networks
applications solutions for examples for the following three scenarios:
•

Stand-alone site

•
Multiple system site
•
Installed base
Stand-alone Site
The Customer
Really Good Autoparts (RGA) manufactures auto parts for a Big Three car manufacturer in Detroit.
Since being bought out a year and a half ago, RGA has become a dynamic company that is known
for its high quality and excellent turnaround time. RGA runs an integrated facility with manufacturing,
marketing, and sales located in the same building.
The Problem
As with any large manufacturing operation, efficiency and cost containment are essential to RGA's
continuing success. As a result, RGA management is concerned by several communications
problems the company is experiencing. First, sales people are having difficulty prioritizing the volume
of voice messages that they are receive resulting in customer complaints about response time.
Second, troubleshooting the production lines is becoming more expensive as volume and complexity
increase. Third, customer service is having trouble keeping up with orders and support calls to satisfy
the demands of this RGA's growing business.
The Solution
Management teams with a Mitel Networks VAR to evaluate and implement an integrated
communications solution that will meet current and future needs.. The foundation of the solution is the
Mitel Networks 3300 Integrated Communications Platform (ICP). Employing leading-edge Voice-over-
IP (VoIP) technology and supporting both traditional and innovative call features and applications, the
3300 ICP provides voice communications systems that are equal or superior to today's best PBXs.
Adaptable and secure the 3300 ICP exemplifies the reliability upon which Mitel Networks has built its
reputation for almost 30 years.
3300 ICP General Information Guide
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