Features; Features Of The 3300 Icp - Mitel 3300 ICP General Information Manual

3300 ICP General Information Guide

Features

Features of the 3300 ICP

Feature Name:
Account Codes -Default
Account Codes -Verified and
Non-Verified
Account Codes -System
ACD 2000® Extended Agent
Groups
ACD 2000® Skill-based
Routing
ACD Make Busy Reason
Codes
ACD Real Time Event
Add Held
Advanced Analog Networking
Advanced ARS
Advice of Charge
ANI/DNIS/ISDN Number
Delivery
ANSWER PLUS Automatic
Attendant
ANSWER PLUS
Automatic Call Distribution II
(ACD 2000)
ANSWER PLUS - Mitel Call
Distribution
Attendant Bulletin Board
Attendant Busy-Out (Console)
Attendant Busy-Out (Station)
Attendant CAS Interface
Description:
Default Account Codes are entered automatically by the system
each time a user dials an external number. They may be used to
segregate groups in SMDR for billing.
Verified Account Codes let you access features that are not
normally available at a station. These account codes can be used
to change the COS and COR at any station.
Non-Verified Account Codes let you enter codes on the SMDR
record for billing and/or call management.
System Account Codes are automatically outpulsed by the system
when outgoing calls are made on a specialized carrier trunk circuit.
Allows you to assign up to 64 agent groups with a maximum of 150
agents in each group.
Each agent in an agent group is assigned a skill level. Calls to the
group are routed to the most skilled available agent. If agents of
equal skill are available, the call is routed to the longest-idle agent.
To facilitate skill-based routing, agent IDs can appear in more than
one agent group.
ACD agents enter a reason code when phones are put into a Make
Busy state.
Makes the ACD Real Time Event stream a purchasable option.
Lets you move a call on Hold to another line appearance, form a
conference with a call on hold, or add a call on hold to an existing
conference.
Provides calling line identification and travelling class marks across
T1/D4 trunks.
Allows you to program day and time zones, route plans, and ARS
assignment.
AOC allows the caller to determine the cost of a toll call.
Automatic Number Identification and Dialed Number Identification
Service identify numbers that are transmitted on an incoming trunk.
Allows an external caller to dial through to an extension without
having to go through an attendant.
Consists of four main components: call distribution, agent mobility,
management and reporting, and feature configuration and
administration.
Permits the use of Recorded Announcement Devices (RADs) and
a uniform call distribution to hunt groups.
Bulletin board is shared by all 5550 IP Consoles on the system that
have a network connection. Use it to post information for other
attendants (for example, speed dial numbers).
Places your attendant console in a busy-out condition (absent
status) under certain circumstances. In the busy-out condition,
incoming calls are automatically rerouted.
Lets you busy-out a specific station by using the attendant console.
Centralized Attendant Service interface allows a 3300 ICP to be a
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