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Technical support
A.2 Troubleshooting
A.2.2
Problems with the RAID system and device startup
Problem
The RAID software reports the
following errors:
•
The RAID plug-in failed to
load, because the drive is not
installed.
•
The Serial ATA plug-in failed
to load, because the driver is
not installed correctly.
•
The Intel
Matrix Storage
®
Console was unable to load a
page for the following reason:
A plug-in did not provide a
–
page for the selected de-
vice
A plug-in failed to load
–
After changing the drive, the
system does not boot from the
RAID system
After changing the drive, "un-
used" is indicated for the relevant
SATA port
Computer does not boot or "Boot
device not found" is displayed
RAID software cannot be started
RAID software displays no details
of the RAID system
Adaptec Storage Manager soft-
ware cannot be started
118
Possible cause
RAID is not activated
RAID system does not have highest
boot priority
System was booted without func-
tioning drive. The removable drive
bay might not be switched on.
•
The boot device is not permit-
ted
•
The boot device is not in first
place of the boot priority in the
BIOS setup
•
The boot data carrier is set up
with GPT and UEFI boot is deac-
tivated in the BIOS setup
•
No Windows password
•
The Windows password was set
up subsequently
•
Main memory capacity < 4 GB
•
No Windows password
•
The Windows password was set
up subsequently
Certificate error
Possible remedy
The messages have no negative effect on the
operation of the device and can be ignored.
Acknowledge the messages.
BIOS setup, Boot menu:
•
Permit RAID system in the boot priority
•
Set the RAID system to be first in the boot
priority order.
Reboot the system with a functioning drive.
•
In the BIOS setup "Boot" menu, permit the
boot device in the boot priority
•
In the BIOS setup "Boot" menu, change the
boot priority of the Boot device
•
Activate UEFI boot in the BIOS setup.
•
Uninstall and then reinstall RAID software
•
Increase main memory capacity to at least
4 GB.
•
Uninstall and then reinstall RAID application
Change address in the link to the Adaptec Storage
Manager software to "localhost". Requirement:
The certificate is stored in the "Trusted Root Certi-
fication Authorities" certificate store and is not
expired.
Operating Instructions, 03/2021, A5E50259546-AA
SIMATIC IPC1047E
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