Problems With Raid Systems; Problems When Using Expansion Cards - Siemens SIMATIC IPC647E Operating Instructions Manual

B.2.3

Problems with RAID systems

Problem
The RAID software reports the
following errors:
• The RAID plug-in failed to
load, because the drive is
not installed.
• The Serial ATA plug-in
failed to load, because the
driver is not installed cor-
rectly.
• The Intel Storage Console
®
was unable to load a page
for the following reason:
A plug-in did not pro-
–
vide a page for the se-
lected device
A plug-in failed to load
–
B.2.4

Problems when using expansion cards

Problem
The device crashes during
startup
SIMATIC IPC647E
Operating Instructions, 09/2022, A5E52254141-AA
Cause
RAID is not activated
RAID is activated
Cause
• Redundant I/O addresses
• Redundant hardware interrupts
and/or DMA channels
• Signal frequencies or signal lev-
els are not adhered to
• Different pin assignment
Insufficient output of an external
power supply, e.g. UPS
Remedy
The messages have no negative effect on the opera-
tion of the device and can be ignored.
Acknowledge the messages.
Install the software again with the help of the sup-
plied data storage medium.
Remedy
Check your computer configuration:
• If the computer configuration corresponds to the
delivery state, contact your technical support
team.
• In the case of a change in the configuration, re-
store the delivery state. To do this, remove the
expansion card and restart the device. If the error
no longer occurs, the expansion card was the
cause of the fault. Replace this with a Siemens
expansion card or contact the supplier of the ex-
pansion card.
If the device still crashes, contact your technical sup-
port team.
Use a powerful power supply.
Technical support
B.2 Troubleshooting
195