Lexmark CX517 User Manual page 298

Troubleshooting
Scanner unit does not close
Action
Check if there are no obstructions between the scanner unit and
the printer.
a
Lift the scanner unit.
b
Remove any obstruction that keeps the scanner unit open.
c
Lower the scanner unit.
Did the scanner unit close properly?
Poor copy quality
Action
Step 1
Check if an error or status message appears on the display.
Does an error or status message appear?
Step 2
Check the quality of the original document.
Is the quality of the original document satisfactory?
Step 3
If dark marks appear on prints, then clean the scanner glass and
the ADF glass using a clean, lint-free cloth dampened with water.
Is the scanner glass clean?
Step 4
Send a print job, and then check for print quality problems.
a
From the General Settings menu, adjust the Eco‑Mode settings.
b
From the Copy menu, adjust the Darkness setting.
c
If the print remains faded, then replace the toner cartridge.
Is the print quality satisfactory?
Step 5
Check the placement of the document or photo.
Make sure the document or photo is loaded facedown on the
scanner glass in the upper left corner.
Is the document or photo loaded correctly?
Yes No
The problem is Contact
solved. support.
Yes No
Clear the error or Go to step 2.
status message.
Go to step 3. Increase the scan
resolution setting for
a higher‑quality
output.
Go to step 4. See
scanner glass" on
page
Go to step 5. See
problems" on
page
Go to step 6. Place the document
or photo facedown
on the scanner glass
in the upper left
corner.
298
customer
"Cleaning the
209.
"Print quality
275.