Solving Scanner Problems - Lexmark CX517 User Manual

Troubleshooting

Solving scanner problems

Cannot scan from a computer
Action
Step 1
Make sure the printer is turned on and that Ready appears on the
printer display before scanning a job.
Does Ready appear before scanning the job?
Step 2
Turn off the printer, then wait for about 10 seconds, and then turn
the printer back on.
Is there an error message on the printer display?
Step 3
Check the cable connections between the printer and the print
server to make sure they are secure.
For more information, see the setup documentation that came
with the printer.
Are the cable connections between the printer and the print server
secure?
Scan job was not successful
Action
Step 1
Check the cable connections.
Make sure the Ethernet or USB cable is securely connected to
the computer and the printer.
Are the cables securely connected?
Step 2
Check if the file name is already in use.
Is the file name already in use?
Step 3
Check if the document or photo you want to scan is open in another
application or being used by another user.
Is the file you want to scan open by another application or user?
Yes No
Go to step 3. Go to step 2.
Clear the error Go to step 3.
message.
Contact customer Tighten the cable
support. connections.
Yes No
Go to step 2. Connect the cables
properly.
Change the file Go to step 3.
name.
Close the file you are Go to step 4.
scanning.
306