Page 1 CX510 Series User's Guide September 2014 www.lexmark.com Machine type(s): 7527 Model(s): 636, 637...
Page 2: Table Of Contents
Contents Contents Safety information..................7 Learning about the printer................9 Finding information about the printer......................9 Selecting a location for the printer......................10 Printer configurations..........................11 Understanding the basic functions of the scanner..................12 Using the ADF and scanner glass......................13 Understanding the printer control panel............14 Using the printer control panel.......................14 Understanding the home screen......................14 Understanding the colors of the Sleep button and indicator lights............16 Using the touch-screen buttons......................17...
Page 3 Contents Networking..............................37 Verifying printer setup..........................41 Loading paper and specialty media............42 Setting the paper size and type.......................42 Configuring Universal paper settings......................42 Loading the 250‑ and 550‑sheet tray......................42 Loading the manual feeder........................45 Loading the 650‑sheet duo tray......................46 Loading the multipurpose feeder......................47 Linking and unlinking trays........................49 Paper and specialty media guide..............52 Using specialty media..........................52 Paper guidelines............................55...
Page 4 Contents E-mailing a document..........................84 Customizing e-mail settings........................85 Canceling an e-mail..........................86 Understanding the e-mail options......................86 Faxing......................89 Setting up the printer to fax........................89 Sending a fax............................103 Creating shortcuts..........................106 Customizing fax settings........................106 Canceling an outgoing fax........................108 Holding and forwarding faxes.......................108 Understanding the fax options......................109 Scanning....................112 Using Scan to Network..........................112 Scanning to an FTP address........................112...
Page 5 Contents Erasing non‑volatile memory........................202 Erasing printer hard disk memory......................203 Configuring printer hard disk encryption....................203 Finding printer security information.....................204 Maintaining the printer................205 Cleaning printer parts..........................205 Checking the status of parts and supplies.....................207 Estimated number of remaining pages....................207 Ordering supplies..........................208 Storing supplies.............................210 Replacing supplies..........................211 Moving the printer..........................230 Managing the printer................232...
Page 6 Contents Solving printer problems........................264 Solving print problems..........................270 Solving copy problems..........................297 Solving fax problems..........................300 Solving scanner problems........................307 Solving home screen application problems...................311 Embedded Web Server does not open....................311 Contacting customer support........................313 Notices.....................314 Product information..........................314 Edition notice............................314 Power consumption..........................318 Index......................331...
Page 7: Safety Information
Safety information Safety information Connect the power cord directly to an appropriately rated and properly grounded electrical outlet that is near the product and easily accessible. CAUTION—POTENTIAL INJURY: Do not use this product with extension cords, multioutlet power strips, multioutlet extenders, or other types of surge or UPS devices. The power rating capacity of these types of accessories can be easily overloaded by a laser printer and may result in poor printer performance, property damage, or potential fire.
Page 8 If you purchased a multifunction printer (MFP) that scans, copies, and faxes, then you may need additional furniture. For more information, see www.lexmark.com/multifunctionprinters. CAUTION—POTENTIAL INJURY: To reduce the risk of equipment instability, load each tray separately. Keep all other trays closed until needed.
Page 9: Learning About The Printer
Caring for and maintaining the printer • Troubleshooting and solving problems Information on setting up and configuring the accessibility Lexmark Accessibility Guide—This guide is available at features of your printer http://support.lexmark.com. Help using the printer software Windows or Mac Help—Open a printer software program or application, and then click Help.
Page 10: Selecting A Location For The Printer
Learning about the printer What are you looking for? Find it here The latest supplemental information, updates, and customer Lexmark support Web site— support: http://support.lexmark.com • Documentation Note: Select your country or region, and then select your product to view the appropriate support site.
Page 11: Printer Configurations
CAUTION—TIPPING HAZARD: Floor-mounted configurations require additional furniture for stability. You must use either a printer stand or printer base if you are using multiple input options. If you purchased a multifunction printer (MFP) that scans, copies, and faxes, then you may need additional furniture. For more information, see www.lexmark.com/multifunctionprinters.
Page 12: Understanding The Basic Functions Of The Scanner
Learning about the printer Basic models Printer control panel Automatic document feeder (ADF) Standard bin Top door latch Right side cover Standard 250-sheet tray (Tray 1) Manual feeder Optional 650-sheet duo tray with integrated multipurpose feeder (Tray 2) Optional 550-sheet tray (Tray 3) Understanding the basic functions of the scanner •...
Page 13: Using The Adf And Scanner Glass
Learning about the printer Using the ADF and scanner glass Automatic document feeder (ADF) Scanner glass Use the scanner glass for single‑page documents, book pages, Use the ADF for multiple‑page documents including two- small items (such as postcards or photos), transparencies, photo sided (duplex) pages.
Page 14: Understanding The Printer Control Panel
Understanding the printer control panel Understanding the printer control panel Using the printer control panel Use the Display • View printing, copying, e-mailing, faxing, and scanning options. • View printer status and error messages. Home button Go to the home screen. Sleep button Enable Sleep mode or Hibernate mode.
Page 15 Understanding the printer control panel 12 11 Touch Change Language Launch the Change Language pop‑up window that lets you change the primary language of the printer. Copy Access the Copy menus and make copies. Access the Fax menus and send fax. E-mail Access the E-mail menus and send e‑mails.
Page 16: Understanding The Colors Of The Sleep Button And Indicator Lights
Understanding the printer control panel Features Feature Description Menu trail line A menu trail line is located at the top of each menu screen. This feature shows the path taken to arrive at the current menu. Example: Touch any of the underlined words to return to that menu. Menus >...
Page 17: Using The Touch-Screen Buttons
Understanding the printer control panel Sleep button light Printer status Blinking amber for 0.1 second, then goes The printer is in Hibernate mode. completely off for 1.9 seconds in a slow, pulsing pattern Using the touch-screen buttons Note: Your home screen, icons, and buttons may vary, depending on your home screen customization settings, administrative setup, and active embedded solutions.
Page 18 Understanding the printer control panel Touch Cancel • Cancel an action or a selection. • Exit a screen and return to the previous screen without saving changes. Reset Reset values on the screen.
Page 19: Setting Up And Using The Home Screen Applications
Some applications are supported only in some printer models. • There may be additional solutions and applications available for purchase. For more information, go to www.lexmark.com or contact the place where you purchased the printer. Finding the IP address of the computer For Windows users In the Run dialog box, type cmd to open the command prompt.
Page 20: Customizing The Home Screen
Setting up and using the home screen applications Press Enter. Note: If you are using a proxy server, then temporarily disable it to load the Web page correctly. Customizing the home screen Open a Web browser, and then type the printer IP address in the address field. Note: View the printer IP address on the printer home screen.
Page 21: Activating The Home Screen Applications
Note: A later version of this User's Guide may contain a direct link to the Administrator’s Guide of this application. To check for updates of this User’s Guide, go to http://support.lexmark.com. Streamline work processes by letting you quickly find and print frequently used online forms directly from the printer home screen.
Page 22: Setting Up Card Copy
Note: A later version of this User's Guide may contain a direct link to the Administrator's Guide of this application. To check for updates of this User's Guide, go to http://support.lexmark.com. Quickly and easily copy insurance, identification, and other wallet‑size cards.
Page 23: Setting Up Multi Send
Note: A later version of this User's Guide may contain a direct link to the Administrator's Guide of this application. To check for updates of this User's Guide, go to http://support.lexmark.com. Scan a document, and then send the scanned document to multiple destinations.
Page 24: Setting Up Remote Operator Panel
Setting up and using the home screen applications Scan a document and send it to a shared network folder. You can define up to 30 unique folder destinations. Notes: • The printer must have permission to write to the destinations. From the computer where the destination is specified, use sharing, security, and firewall settings to allow the printer at least a write access.
Page 25: Exporting And Importing A Configuration
Setting up and using the home screen applications Exporting and importing a configuration You can export configuration settings into a text file, and then import the file to apply the settings to other printers. Open a Web browser, and then type the printer IP address in the address field. Note: View the printer IP address on the printer home screen.
Page 26: Additional Printer Setup
• IPDS • Printer hard disk Note: To install a printer hard disk, contact customer support at http://support.lexmark.com or your service representative. Accessing the controller board CAUTION—SHOCK HAZARD: If you are accessing the controller board or installing optional hardware or memory devices sometime after setting up the printer, then turn the printer off, and unplug the power cord from the electrical outlet before continuing.
Page 27 Additional printer setup Note: This task requires a flat‑head screwdriver. At the back of the printer, turn the screws counterclockwise to remove them. Slightly open the controller board access cover, and then shift to the right to remove it. Locate the appropriate connector on the controller board. Warning—Potential Damage: Controller board electronic components are easily damaged by static electricity.
Page 28 Additional printer setup Flash memory or font card connector Printer hard disk connector Memory card connector Reattach the cover.
Page 29: Installing A Memory Card
Additional printer setup Turn the screws clockwise to lock the cover. Installing a memory card CAUTION—SHOCK HAZARD: If you are accessing the controller board or installing optional hardware or memory devices sometime after setting up the printer, then turn the printer off, and unplug the power cord from the electrical outlet before continuing.
Page 30 Additional printer setup Align the notch (1) on the memory card with the ridge (2) on the connector. Push the memory card straight into the connector, and then push the card toward the controller board wall until it clicks into place. Close the controller board access cover.
Page 31: Installing An Optional Card
Additional printer setup Installing an optional card CAUTION—SHOCK HAZARD: If you are accessing the controller board or installing optional hardware or memory devices sometime after setting up the printer, then turn the printer off, and unplug the power cord from the electrical outlet before continuing. If you have other devices attached to the printer, then turn them off as well, and unplug any cables going into the printer.
Page 32: Installing Hardware Options
Additional printer setup Push the card firmly into place as shown in the illustration. Warning—Potential Damage: Improper installation of the card may cause damage to the card and the controller board. Note: The entire length of the connector on the card must touch and be flushed against the controller board. Close the controller board access door.
Page 33: Installing Optional Trays
Additional printer setup CAUTION—SHOCK HAZARD: If you are accessing the controller board or installing optional hardware or memory devices sometime after setting up the printer, then turn the printer off, and unplug the power cord from the electrical outlet before continuing. If you have any other devices attached to the printer, then turn them off as well, and unplug any cables going into the printer.
Page 34 Additional printer setup Align the printer with the 650‑sheet duo tray, and then lower the printer into place.
Page 35: Attaching Cables
Additional printer setup Install the dust covers. Note: When the printer software and any hardware options are installed, you may need to manually add the options in the printer driver to make them available for print jobs. For more information, see “Adding available options in the print driver”...
Page 36: Setting Up The Printer Software
Additional printer setup Use the USB wireless port Attach an optional wireless network adapter. Security lock port Lock the controller board. Printer power cord Connect the printer to a properly grounded electrical outlet. socket LINE port Connect the printer to an active telephone line through a standard wall jack (RJ‑11), DSL filter, or VoIP adapter, or any other adapter that allows you to access the telephone line to send and receive faxes.
Page 37: Networking
Additional printer setup For Macintosh users, add the printer. Note: Obtain the printer IP address from the TCP/IP section in the Network/Ports menu. Adding available options in the print driver For Windows users Open the printers folder. In Windows 8 From the Search charm, type run, and then navigate to: Run >...
Page 38: Preparing To Set Up The Printer On A Wireless Network
Additional printer setup Note: If your network automatically assigns IP addresses to computers and printers, continue on to installing the printer. • A valid, unique IP address for the printer to use on the network • The network gateway • The network mask •...
Page 39: Connecting The Printer Using The Wireless Setup Wizard
Additional printer setup Notes: – If you do not know the SSID of the network that your computer is connected to, then launch the wireless utility of the computer network adapter, and then look for the network name. If you cannot find the SSID or the security information for your network, then see the documentation that came with the access point, or contact your system support person.
Page 40: Connecting The Printer To A Wireless Network Using The Embedded Web Server
Additional printer setup Using the Push Button Configuration method From the printer control panel, navigate to: > Network/Ports > Network [x] > Network [x] Setup > Wireless > Wireless Connection Setup > Wi‑Fi Protected Setup > Start Push Button Method Follow the instructions on the printer display.
Page 41: Verifying Printer Setup
Additional printer setup Verifying printer setup When all hardware and software options are installed and the printer is turned on, verify that the printer is set up correctly by printing the following: • Menu settings page—Use this page to verify that all printer options are installed correctly. A list of installed options appears toward the bottom of the page.
Page 42: Loading Paper And Specialty Media
Loading paper and specialty media Loading paper and specialty media Proper selection and loading of media can improve how reliably documents print. For more information, see “Avoiding jams” on page 235 “Storing paper” on page Setting the paper size and type From the home screen navigate to: >...
Page 43 Loading paper and specialty media If the paper is longer than letter‑size paper, then squeeze and then slide the length guide at the back of the tray to extend it. Squeeze, and then slide the length guide tab to the correct position for the size of the paper being loaded. Note: Use the paper size indicators on the bottom of the tray to help position the guide.
Page 44 Loading paper and specialty media Squeeze, and then slide the width guide tab to the correct position for the size of the paper being loaded. Note: Use the paper size indicators on the bottom of the tray to help position the guides. Flex the sheets back and forth to loosen them, and then fan them.
Page 45: Loading The Manual Feeder
Loading paper and specialty media Insert the tray. From the printer control panel, set the paper size and paper type in the Paper menu to match the paper loaded in the tray. Note: Mixing paper sizes or paper types in a tray may cause jams. Loading the manual feeder The standard 250‑sheet tray has an integrated manual feeder that can be used to print on different types of paper one sheet at a time.
Page 46: Loading The 650-Sheet Duo Tray
Loading paper and specialty media Loading the 650‑sheet duo tray The 650‑sheet duo tray (Tray 2) consists of a 550‑sheet tray and an integrated 100‑sheet multipurpose feeder. The tray is loaded in the same way as the 250‑sheet tray and the optional 550‑sheet tray, and supports the same paper types and sizes.
Page 47: Loading The Multipurpose Feeder
Loading paper and specialty media Loading the multipurpose feeder Push the multipurpose feeder latch to the left. Open the multipurpose feeder. Pull the multipurpose feeder extender. Note: Guide the extender gently so that the multipurpose feeder is fully extended and open.
Page 48 Loading paper and specialty media Prepare the paper for loading. • Flex the sheets of paper back and forth to loosen them, and then fan them. Do not fold or crease the paper. Straighten the edges on a level surface. •...
Page 49: Linking And Unlinking Trays
Loading paper and specialty media Paper size indicator Load the paper, and then adjust the width guide to lightly touch the edge of the paper stack. • Load paper, card stock, and transparencies with the recommended printable side facedown and the top edge entering the printer first.
Page 50: Creating A Custom Name For A Paper Type
Loading paper and specialty media • If you are using a proxy server, then temporarily disable it to load the Web page correctly. Click Settings > Paper Menu. Change the paper size and type settings for the trays you are linking. •...
Page 51: Configuring A Custom Name
Loading paper and specialty media Notes: • View the printer IP address on the printer home screen. The IP address appears as four sets of numbers separated by periods, such as 123.123.123.123. • If you are using a proxy server, then temporarily disable it to load the Web page correctly. Click Settings >...
Page 52: Paper And Specialty Media Guide
The printer may print at a reduced speed to prevent damage to the fuser. • For more information on card stock and labels, see the Card Stock & Label Guide on the Lexmark support Web site at http://support.lexmark.com. Using specialty media Tips on using letterhead •...
Page 53 Paper and specialty media guide Source Printing Printable side Paper orientation Manual feeder One‑sided Facedown Load the sheet with the top edge entering the printer first. Manual feeder Two‑sided Faceup Load the sheet with the bottom edge entering the printer first. Multipurpose feeder One‑sided Facedown...
Page 54: Tips On Using Transparencies
Print samples on labels being considered for use before buying large quantities. • For more information on label printing, characteristics, and design, see the Card Stock & Label Guide at http://support.lexmark.com. • Use labels designed specifically for laser printers. •...
Page 55: Paper Guidelines
Paper and specialty media guide • Use full label sheets. Partial sheets may cause labels to peel off during printing, resulting in a jam. Partial sheets also contaminate the printer and the cartridge with adhesive, and could void the printer and toner cartridge warranties.
Page 56: Moisture Content
Paper and specialty media guide Smoothness Paper smoothness directly affects print quality. If paper is too rough, then toner cannot fuse to it properly. If paper is too smooth, then it can cause paper feeding or print quality issues. Always use paper between 100 and 300 Sheffield points;...
Page 57: Selecting Preprinted Forms And Letterhead
Lexmark consistently tests its printers with recycled paper (20–100% post-consumer waste) and a variety of test paper from around the world, using chamber tests for different temperature and humidity conditions. Lexmark has found no reason to discourage the use of today's recycled office papers, but generally the following property guidelines apply to recycled paper.
Page 58: Supported Paper Sizes, Types, And Weights
Paper and specialty media guide Storing paper Use these paper storage guidelines to help avoid jams and uneven print quality: • For best results, store paper where the temperature is 21°C (70°F) and the relative humidity is 40 percent. Most label manufacturers recommend printing in a temperature range of 18–24°C (65–75°F) with relative humidity between 40 and 60 percent.
Page 59 Paper and specialty media guide Paper size and Standard Manual 650‑sheet duo tray 550‑sheet Scanner Duplex dimension 250‑sheet feeder tray glass mode 550‑sheet Multipurpose tray tray feeder JIS B5 182 x 257 mm (7.2 x 10.1 in.) Letter 216 x 279 mm (8.5 x 11 in.) Legal 216 x 356 mm...
Page 60: Supported Paper Types And Weights
Paper and specialty media guide Paper size and Standard Manual 650‑sheet duo tray 550‑sheet Scanner Duplex dimension 250‑sheet feeder tray glass mode 550‑sheet Multipurpose tray tray feeder 7 3/4 Envelope (Monarch) 98 x 191 mm (3.9 x 7.5 in.) 9 Envelope 98 x 225 mm (3.9 x 8.9 in.) 10 Envelope...
Page 61 Paper and specialty media guide Paper type 250‑sheet Manual 650‑sheet duo tray 550‑sheet Scanner Two‑sided tray feeder tray glass printing 550‑sheet Multipurpose tray feeder Paper • Plain • Recycled • Glossy • Bond • Letterhead • Preprinted • Colored • Light •...
Page 62: Printing
Printing Printing Printing forms Use Forms and Favorites to quickly and easily access frequently used forms or other information that is regularly printed. Before you can use this application, first set it up on the printer. For more information, see “Setting up Forms and Favorites”...
Page 63: Adjusting Toner Darkness
Printing > Settings > Print Settings > Quality Menu > Print Mode > Black Only > Submit Adjusting toner darkness Open a Web browser, and then type the printer IP address in the address field. Notes: • View the printer IP address on the printer home screen. The IP address appears as four sets of numbers separated by periods, such as 123.123.123.123.
Page 64: Printing From A Flash Drive Or Mobile Device
Printing Using the printer control panel From the home screen, navigate to: > Settings > Print Settings > Setup Menu From the Printer Usage list, select Max Speed or Max Yield. Touch Submit. Printing from a flash drive or mobile device Printing from a flash drive Notes: •...
Page 65: Supported Flash Drives And File Types
Printing From the printer control panel, touch the document you want to print. Touch the arrows to get a preview of the document. to specify the number of copies to be printed, and then touch Print. Notes: • Do not remove the flash drive from the USB port until the document has finished printing. •...
Page 66: Printing Confidential And Other Held Jobs
Printing Printing from a mobile device To download a compatible mobile printing application, visit www.lexmark.com/mobile. Note: Mobile printing applications may also be available from your mobile device manufacturer. Printing confidential and other held jobs Storing print jobs in the printer From the printer control panel, navigate to: >...
Page 67: Modifying Confidential Print Settings
Printing Click Print and Hold. Select the print job type (Confidential, Repeat, Reserve, or Verify), and then assign a user name. For a confidential print job, also enter a four‑digit PIN. Click OK or Print. From the printer home screen, release the print job. •...
Page 68: Printing Information Pages
Printing Printing information pages Printing a font sample list From the home screen, navigate to: > Reports > Print Fonts Touch PCL Fonts or PostScript Fonts. Printing a directory list A directory list shows the resources stored in a flash memory or in the printer hard disk. From the home screen, navigate to: >...
Page 69: Copying
Copying Copying Automatic document feeder (ADF) Scanner glass Use the scanner glass for single-page documents, book pages, Use the ADF for multiple‑page documents including two- small items (such as postcards or photos), transparencies, photo sided pages. paper, or thin media (such as magazine clippings). Making copies Making a quick copy Load an original document faceup, short edge first into the ADF tray or facedown on the scanner glass.
Page 70: Copying Photos
Copying • The ADF indicator light comes on when the paper is loaded properly. Adjust the paper guides. From the home screen, navigate to: Copy > specify the copy settings > Copy It Copying using the scanner glass Place an original document facedown on the scanner glass in the upper left corner. From the home screen, navigate to: Copy >...
Page 71: Creating A Copy Shortcut Using The Printer Control Panel
Copying Navigate to: Copy to > select the tray that contains transparencies > Copy It If there are no trays that contain transparencies, then navigate to: Manual Feeder > > select the size of the transparencies > > Transparency > Load transparencies into the multipurpose feeder, and then touch Copy It.
Page 72: Customizing Copy Settings
Copying Customizing copy settings Copying to a different size Load an original document faceup, short edge first into the ADF tray or facedown on the scanner glass. Notes: • Do not load postcards, photos, small items, transparencies, photo paper, or thin media (such as magazine clippings) into the ADF tray.
Page 73 Copying Notes: • Do not load postcards, photos, small items, transparencies, photo paper, or thin media (such as magazine clippings) into the ADF tray. Place these items on the scanner glass. • The ADF indicator light comes on when the paper is loaded properly. If you are loading a document into the ADF tray, then adjust the paper guides.
Page 74: Reducing Or Enlarging Copies
Copying From the home screen, navigate to: Copy > Sides (Duplex) > select the preferred duplexing method Note: For the preferred duplexing method, the first number represents sides of the original documents while the second number represents sides of the copy. For example, select “2 sided to 2 sided” if you have two-sided original documents and you want two‑sided copies.
Page 75: Collating Copies
Copying Touch Touch the button that best represents the content source of the document you are copying. • Color Laser—The original document was printed using a color laser printer. • Inkjet—The original document was printed using an inkjet printer. • Magazine—The original document is from a magazine.
Page 76: Copying Multiple Pages Onto A Single Sheet
Copying From the home screen, navigate to: Copy > Advanced Options > Separator Sheets Note: Set Collate to “1,2,3 ‑ 1,2,3” to place separator sheets between copies. If Collate is set to “1,1,1 ‑ 2,2,2,” then the separator sheets are added to the end of the copy job. For more information, see “Collating copies”...
Page 77: Placing Information On Copies
Copying For example: Load an original document faceup, short edge first into the ADF tray or facedown on the scanner glass. Notes: • Do not load postcards, photos, small items, transparencies, photo paper, or thin media (such as magazine clippings) into the ADF tray. Place these items on the scanner glass. •...
Page 78: Canceling A Copy Job
Copying Notes: • Do not load postcards, photos, small items, transparencies, photo paper, or thin media (such as magazine clippings) into the ADF tray. Place these items on the scanner glass. • The ADF indicator light comes on when the paper is loaded properly. If you are loading a document into the ADF tray, then adjust the paper guides.
Page 79 Copying • If the type or size of paper you want to use is not loaded in one of the trays, then touch Manual Feeder, and manually load the paper in the manual feeder or multipurpose feeder. • When “Copy to” is set to Auto Size Match, each copy matches the paper size of the original document. If a matching paper size is not in one of the trays, then Paper size not found appears and prompts to load a paper in a tray, manual feeder, or multipurpose feeder.
Page 80: Save As Shortcut
Copying • Newspaper—The original document is from a newspaper. • Other—The original document was printed using an alternate or unknown printer. • Photo/Film—The original document is a photo from film. • Press—The original document was printed using a printing press. Color This option lets you set the output to either color or monochrome for the scanned image.
Page 81 Copying • Paper Saver—This prints two or more pages of an original document on the same page. Paper Saver is also called N-up printing, where N stands for the number of pages. For example, 2-up would print two pages of your document on a single page, and 4-up would print four pages of your document on a single page.
Page 82: E-Mailing
E-mailing E-mailing Automatic document feeder (ADF) Scanner glass Use the scanner glass for single-page documents, book pages, Use the ADF for multiple‑page documents including two- small items (such as postcards or photos), transparencies, photo sided pages. paper, or thin media (such as magazine clippings). Setting up the printer to e-mail Setting up the e-mail function Open a Web browser, and then type the printer IP address in the address field.
Page 83: Creating An E-Mail Shortcut
E-mailing Creating an e-mail shortcut Creating an e-mail shortcut using the Embedded Web Server Open a Web browser, and then type the printer IP address in the address field. Notes: • View the printer IP address on the printer home screen. The IP address appears as four sets of numbers separated by periods, such as 123.123.123.123.
Page 84: E-Mailing A Document
E-mailing E-mailing a document Note: You can also send an e-mail by using the Multi Send or MyShortcut application from the home screen. For more information, see “Activating the home screen applications” on page Sending an e-mail using the printer control panel Load an original document faceup, short edge first into the ADF tray or facedown on the scanner glass.
Page 85: Customizing E-Mail Settings
E-mailing Notes: • Do not load postcards, photos, small items, transparencies, photo paper, or thin media (such as magazine clippings) into the ADF tray. Place these items on the scanner glass. • The ADF indicator light comes on when the paper is loaded properly. If you are loading a document into the ADF tray, then adjust the paper guides.
Page 86: Canceling An E-Mail
E-mailing Canceling an e-mail • When using the ADF, touch Cancel Job while Scanning appears. • When using the scanner glass, touch Cancel Job while Scanning appears, or while Scan the Next Page / Finish the Job appears. Understanding the e-mail options Recipient(s) This option lets you enter the recipient of your e-mail.
Page 87: Page Setup
E-mailing • Text—The content of the original document is mostly text or line art. • Text/Photo—The original document is a mixture of text, graphics, and photos. Select from the following content sources: • Black/White Laser—The original document was printed using a mono laser printer. •...
Page 88 E-mailing Save As Shortcut This option lets you save the current settings as a shortcut by assigning a shortcut name. Note: Selecting this option automatically assigns the next available shortcut number. Using the advanced options Select from the following settings: •...
Page 89: Faxing
Faxing Faxing Automatic document feeder (ADF) Scanner glass Use the scanner glass for single-page documents, book pages, Use the ADF for multiple‑page documents including two- small items (such as postcards or photos), transparencies, photo sided pages. paper, or thin media (such as magazine clippings). Setting up the printer to fax CAUTION—SHOCK HAZARD: Do not use the fax feature during a lightning storm.
Page 90: Initial Fax Setup
Faxing Initial fax setup Many countries and regions require outgoing faxes to contain the following information in a margin at the top or bottom of each transmitted page, or on the first page of the transmission: fax name (identification of the business, other entity, or individual sending the message) and fax number (telephone number of the sending fax machine, business, other entity, or individual).
Page 91: Choosing A Fax Connection
Faxing In the Fax Number field, enter the printer fax number. Click Submit. Choosing a fax connection Scenario 1: Standard telephone line Setup 1: Printer is connected to a dedicated fax line To connect: Connect one end of the telephone cable that came with the printer to the port of the printer.
Page 92 Faxing Setup 2: Printer is sharing the line with an answering machine Connected to the same telephone wall jack PHONE LINE To connect: Connect one end of the telephone cable that came with the printer to the port of the printer. Connect the other end of the telephone cable to an active analog wall jack.
Page 93 Faxing Connected to different wall jacks PHONE LINE To connect: Connect one end of the telephone cable that came with the printer to the port of the printer. Connect the other end of the telephone cable to an active analog wall jack. Tips for this setup: •...
Page 94 Faxing Setup 3: Printer is sharing the line with a telephone subscribed to voice mail service To connect: Connect one end of the telephone cable that came with the printer to the port of the printer. Connect the other end of the telephone cable to an active analog wall jack. Connect the telephone to the port of the printer.
Page 95 Faxing Scenario 2: Digital Subscriber Line (DSL) A Digital Subscriber Line splits your regular telephone line into two channels: voice and Internet. Telephone and fax signals travel through the voice channel, and Internet signals pass through the other channel. This way, you can use the same line for analog voice calls (including faxes) and digital Internet access.
Page 96 Faxing Scenario 3: VoIP telephone service To connect: Connect one end of the telephone cable that came with the printer to the port of the printer. Connect the other end of the cable to the port labeled Phone Line 1 or Phone Port on the VoIP adapter. Note: The port labeled Phone Line 2 or Fax Port is not always active.
Page 97 Faxing Scenario 4: Digital telephone service through a cable provider Setup 1: Printer is connected directly to a cable modem Connect one end of the telephone cable that came with your printer to the port of the printer. Connect the other end of the cable to the port labeled Phone Line 1 or Phone Port on the cable modem. Note: The port labeled Phone Line 2 or Fax Port is not always active.
Page 98 Faxing • Make sure you use a phone splitter, not a line splitter. To make sure that you are using the correct splitter, plug an analog telephone into the splitter and then listen for a dial tone. Setup 2: Printer is connected to a wall jack; cable modem is installed elsewhere in the facility Connect one end of the telephone cable that came with your printer to the port of the printer.
Page 99 If you are using a telephone adapter or a facility that has a cascaded or serial wiring scheme, then do not remove the adapter plug from the port of the printer. Part name Part number Lexmark adapter plug 40X8519...
Page 100 Faxing Connecting the printer to a non‑RJ‑11 wall jack LINE Connect one end of the telephone cable that came with printer to the port of the printer. Connect the other end of the cable to the RJ‑11 adapter, and then connect the adapter to the wall jack. If you want to connect another device (telephone or answering machine) to the same wall jack, and if the device has a non‑RJ‑11 connector, then connect it directly to the telephone adapter.
Page 101 Faxing Connecting the printer to a wall jack in Germany The German wall jack has two kinds of ports. The N ports are for fax machines, modems, and answering machines. The F port is for telephones. N F N Connect the printer to any of the N ports. N F N PHONE LINE...
Page 102: Connecting To A Distinctive Ring Service
Faxing If you want to connect a telephone and answering machine to the same wall jack, then connect the devices as shown. Note: Do not remove the adapter plug from the port of the printer if you are connecting to a serial or cascaded telephone system.
Page 103: Sending A Fax
Faxing In the Fax Number field, enter the printer fax number. Click Submit. Setting the date and time You can set the date and time so that they are printed on every fax you send. Open a Web browser, and then type the printer IP address in the address field. Notes: •...
Page 104: Sending A Fax Using The Computer
• The fax option is available only with the PostScript driver or the Universal Fax Driver. For more information, go to http://support.lexmark.com. • To use the fax option with the PostScript driver, configure and enable it in the Configuration tab.
Page 105: Sending A Fax Using The Address Book
Faxing From the printer control panel, press #, and then enter the shortcut number using the keypad. Touch Fax It. Sending a fax using the address book The address book lets you search for bookmarks and network directory servers. For more information on enabling the address book feature, contact your system support person.
Page 106: Creating Shortcuts
Faxing Creating shortcuts Creating a fax destination shortcut using the Embedded Web Server Assign a shortcut number to a single fax number or a group of fax numbers. Open a Web browser, and then type the printer IP address in the address field. Notes: •...
Page 107: Making A Fax Lighter Or Darker
Faxing Notes: • Do not load postcards, photos, small items, transparencies, photo paper, or thin media (such as magazine clippings) into the ADF tray. Place these items on the scanner glass. • The ADF indicator light comes on when the paper is loaded properly. If you are loading a document into the ADF tray, then adjust the paper guides.
Page 108: Canceling An Outgoing Fax
Faxing • If you are using a proxy server, then temporarily disable it to load the Web page correctly. Click Settings > Fax Settings > Analog Fax Setup > Block No Name Fax. Notes: • This option blocks all incoming faxes that have a private caller ID or have no fax name. •...
Page 109: Understanding The Fax Options
Faxing From the Held Fax Mode menu, select one of the following: • • Always On • Manual • Scheduled If you selected Scheduled, then continue with the following steps: Click Fax Holding Schedule. From the Action menu, select Hold faxes. From the Time menu, select the time you want the held faxes released.
Page 110: Delayed Send
Faxing Darkness This option lets you adjust how light or dark the faxes are in relation to the original document. Page Setup This option lets you change the following settings: • Sides (Duplex)—This specifies if the original document is printed on one side or on both sides of the page (duplex). This also identifies what needs to be scanned for inclusion in the fax.
Page 111 Faxing Note: This option appears only when a working printer hard disk is installed. Using the advanced options Select from the following settings: • Adjust ADF Skew—This option lets you straighten scanned images that are slightly skewed when received from the ADF tray.
Page 112: Scanning
Scanning Scanning Using Scan to Network Scan to Network lets you scan your documents to network destinations specified by your system support person. After the destinations (shared network folders) have been established on the network, the setup process for the application involves installing and configuring the application on the appropriate printer using its Embedded Web Server.
Page 113: Scanning To An Ftp Address
Scanning Notes: • View the printer IP address on the printer home screen. The IP address appears as four sets of numbers separated by periods, such as 123.123.123.123. • If you are using a proxy server, then temporarily disable it to load the Web page correctly. Navigate to: Settings >...
Page 114: Scanning To A Computer Or Flash Drive
Scanning Notes: • Do not load postcards, photos, small items, transparencies, photo paper, or thin media (such as magazine clippings) into the ADF tray. Place these items on the scanner glass. • The ADF indicator light comes on when the paper is loaded properly. If you are loading a document into the ADF tray, then adjust the paper guides.
Page 115 Scanning Automatic document feeder (ADF) Scanner glass Use the ADF for multiple‑page documents. Use the scanner glass for single-page documents, small items (such as postcards or photos), transparencies, photo paper, or thin media (such as magazine clippings). The scanner lets you scan documents directly to a computer or a flash drive. The computer does not have to be directly connected to the printer for you to receive images using Scan to Computer.
Page 116: Understanding The Scan Options
Scanning Setting up Scan to Computer Notes: • This feature is supported only in Windows Vista or later. • Make sure your computer and printer are connected to the same network. Open the printers folder, and then select your printer. Note: If your printer is not in the list, then add your printer.
Page 117 Scanning Resolution This option lets you adjust the output quality of your file. Increasing the image resolution increases the file size and the time needed to scan your original document. Decreasing the image resolution reduces the file size. Color This option lets you set the output to either color or monochrome for the scanned image. Content This option lets you set the original document type and source.
Page 118 Scanning Page Setup This option lets you change the following settings: • Sides (Duplex)—This specifies if the original document is printed on only one side or on both sides of the paper. • Orientation—This specifies the orientation of the original document, and then changes the Sides (Duplex) and Binding settings to match the orientation.
Page 119: Understanding The Printer Menus
Understanding the printer menus Understanding the printer menus Menus list Supplies Menu Paper Menu Reports Network/Ports Security Cyan Cartridge Default Source Menu Settings Page Active NIC Edit Security Setups Magenta Cartridge Paper Size/Type Device Statistics Miscellaneous Security Settings Standard Network Yellow Cartridge Substitute Size Network Setup Page...
Page 120: Supplies Menu
Understanding the printer menus Supplies menu Cyan Cartridge View the status of the toner cartridges, which can be any of the following: Magenta Cartridge Early Warning Yellow Cartridge Invalid Black Cartridge Near End of Life Replace Missing Defective Unsupported Waste Toner Bottle View the status of the waste toner bottle.
Page 121: Paper Size/Type Menu
Understanding the printer menus Paper Size/Type menu Tray [x] Size Specify the paper size loaded in each tray. Notes: • Letter is the U.S. factory default setting. A4 is the international factory JIS‑B5 default setting. Letter • If two trays contain paper of the same size and type, and the trays have Legal the same settings, then the trays are automatically linked.
Page 122 Understanding the printer menus MP Feeder Size Specify the paper size loaded in the multipurpose feeder. Notes: • Letter is the U.S. factory default setting. A4 is the international factory default setting. JIS B5 • The menu item applies only when the multipurpose feeder (MP Feeder) Letter is installed.
Page 123 Understanding the printer menus Manual Paper Size Specify the size of the paper being manually loaded. Note: Letter is the U.S. factory default setting. A4 is the international factory default setting. JIS B5 Letter Legal Executive Oficio (Mexico) Folio Statement Universal Manual Paper Type Specify the paper type being manually loaded.
Page 124: Substitute Size Menu
Understanding the printer menus Substitute Size menu Substitute Size Substitute a specified paper size if the requested paper size is not available. Notes: Statement/A5 • All Listed is the factory default setting. All available substitutions are Letter/A4 allowed. All Listed •...
Page 125: Paper Weight Menu
Understanding the printer menus Envelope Texture Specify the relative texture of the envelopes loaded. Smooth Note: Normal is the factory default setting. Normal Rough Letterhead Texture Specify the relative texture of the letterhead loaded. Smooth Note: Normal is the factory default setting. Normal Rough Preprinted Texture...
Page 126 Understanding the printer menus Card Stock Weight Specify the relative weight of the card stock loaded. Light Note: Normal is the factory default setting. Normal Heavy Transparency Weight Specify the relative weight of the transparencies loaded. Light Note: Normal is the factory default setting. Normal Heavy Recycled Weight...
Page 127: Paper Loading Menu
Understanding the printer menus Heavy Weight Specify that the relative weight of the paper loaded is heavy. Heavy Rough/Cotton Weight Specify the relative weight of the rough or cotton paper loaded. Light Note: Normal is the factory default setting. Normal Heavy Custom [x] Weight Specify the relative weight of the custom paper loaded.
Page 128: Custom Types Menu
Understanding the printer menus Heavy Loading Determine and set two‑sided printing for all print jobs that specify Heavy as the paper type. Duplex Custom [x] Loading Determine and set two‑sided printing for all print jobs that specify Custom [x] as the paper type. Duplex Note: Custom [x] Loading is available only when the custom type is supported.
Page 129: Custom Scan Sizes Menu
Understanding the printer menus Custom Scan Sizes menu Custom Scan Size [x] Specify a custom scan size name, size, and page orientation. Scan Size Name Notes: Width • 8.5 inches is the U.S. factory default setting for Width. 216 mm is the Height international factory default setting for Width.
Page 130: Reports Menu
Understanding the printer menus Reports menu Menu Settings Page Print a report on the current printer menu settings. The report also contains information about the status of the supplies and a list of hardware options that are successfully installed. Device Statistics Print a report containing printer statistics, such as supply information and number of printed pages.
Page 131: Network/Ports
Understanding the printer menus Print Demo Print demo files that are available in the firmware, the flash option, and the disk option. Demo Page [list of available demo pages] Asset Report Print a report containing printer asset information, such as serial number and model name.
Page 132 Understanding the printer menus NPA Mode Set the printer to perform the special processing required for bidirectional communication following the conventions defined by the NPA protocol. Auto Notes: • Auto is the factory default setting. • The printer automatically restarts when the setting is changed from the control panel.
Page 133: Network Card Menu
Understanding the printer menus Print Setup Page Print a report containing information about the network printer settings, such as the TCP/IP address. Network Card menu To access the menu, navigate to either of the following: • Network/Ports > Standard Network > Standard Network Setup > Network Card •...
Page 134: Ipv6 Menu
Understanding the printer menus Enable DHCP Specify the DHCP address and parameter assignment. Note: On is the factory default setting. Enable RARP Specify the RARP address assignment setting. Note: Off is the factory default setting. Enable BOOTP Specify the BOOTP address assignment setting. Note: On is the factory default setting.
Page 135: Wireless Menu
Understanding the printer menus Enable IPv6 Enable IPv6 in the printer. Note: On is the factory default setting. Auto Configuration Specify whether or not the network adapter accepts the automatic IPv6 address configuration entries provided by a router. Note: On is the factory default setting. Set Hostname Set the host name.
Page 136: Appletalk Menu
Understanding the printer menus Choose Network Select an available network for the printer to use. View Signal Quality View the quality of the wireless connection. View Security Mode View the encryption method for the wireless network. AppleTalk menu To access the menu, navigate to either of the following: •...
Page 137 Understanding the printer menus NPA Mode Set the printer to perform the special processing required for bidirectional communication following the conventions defined by the NPA protocol. Notes: Auto • Auto is the factory default setting. Auto sets the printer to examine data, determine the format, and then process it appropriately.
Page 138: Smtp Setup Menu
Understanding the printer menus ENA Gateway Set the gateway information for an external print server. yyy.yyy.yyy.yyy Note: This menu is available only when the printer is attached to an external print server through the USB port. SMTP Setup menu Primary SMTP Gateway Specify SMTP server gateway and port information.
Page 139: Security Menu
Understanding the printer menus Device‑Initiated E‑mail Specify what credentials will be used when communicating to the SMTP server. None Use Device SMTP Credentials Notes: User‑Initiated E‑mail • None is the factory default setting for Device‑Initiated E‑mail and None User‑Initiated E‑mail. Use Device SMTP Credentials •...
Page 140: Miscellaneous Security Settings Menu
Understanding the printer menus Miscellaneous Security Settings menu Login Restrictions Limit the number and time frames of failed login attempts from the printer control panel before all users are locked out. Login failures Failure time frame Notes: Lockout time • “Login failures”...
Page 141: Confidential Print Menu
Understanding the printer menus Confidential Print menu Max Invalid PIN Set a limit on the number of times an invalid PIN can be entered. Notes: 2–10 • This menu item appears only when a formatted, working printer hard disk is installed. •...
Page 142: Security Audit Log Menu
Understanding the printer menus Automatic Method Mark all disk space used by a previous print job. This method does not permit the file system to reuse this space until it has been cleared. Single pass Multiple pass Notes: • “Single pass” is the factory default setting. •...
Page 143 Understanding the printer menus Configure Log (continued) Specify how audit logs are configured. Admin’s e-mail address Notes: [256 character string] • “Admin’s e‑mail address” determines if administrators are automatically Digitally sign exports notified of certain log events. This setting can have one or more e‑mail addresses (separated by commas).
Page 144 Understanding the printer menus Automatically Observe DST Set the printer to use the applicable daylight saving time (DST) start and end times associated with the printer Time Zone setting. Note: On is the factory default setting and uses the applicable Daylight Saving Time associated with the Time Zone setting.
Page 145: Settings Menu
Understanding the printer menus Settings menu General Settings menu Display Language Set the language of the text appearing on the display. English Note: Not all languages are available for all models. You may Francais need to install a special hardware for some languages. Deutsch Italiano Espanol...
Page 146 Understanding the printer menus Run Initial setup Run the setup wizard. Keyboard Specify a language and custom key information for the display keyboard. Keyboard Type English Francais Francais Canadien Deutsch Italiano Espanol Greek Dansk Norsk Nederlands Svenska Suomi Portugues Russian Polski Swiss German Swiss French...
Page 147 Understanding the printer menus Displayed Information Specify what is displayed in the upper corners of the home screen. Left side For Left side and Right side, select from the following options: Right side None Custom Text [x] IP Address Hostname Contact Name Location Date/Time...
Page 148 Understanding the printer menus Home screen customization Change the icons that appear on the home screen. Change Language For each icon, select from the following options: Copy Display Copy Shortcuts Do not display Fax Shortcuts E‑mail E‑mail Shortcuts FTP Shortcuts Search Held Jobs Held Jobs USB Drive...
Page 149 Understanding the printer menus Allow Background Removal Specify whether image background removal is allowed. Note: On is the factory default setting. Allow Custom Job Scans Scan multiple jobs to one file. Note: On is the factory default setting. If On is selected, then the Allow Custom Job Scans setting can be enabled for specific jobs.
Page 150 Understanding the printer menus Timeouts Set the amount of time the printer waits after a job is printed before it goes into a reduced power state. Sleep Mode Disabled Notes: 1–120 • 20 minutes is the factory default setting. • Lower settings conserve more energy, but may require longer warm‑up times.
Page 151 Understanding the printer menus Timeouts Set the amount of time the printer waits to receive an end‑of‑job message before canceling the rest of the job. Print Timeout Disabled Notes: 1–255 • 90 seconds is the factory default setting. • When the timer expires, any partially printed page still in the printer is printed.
Page 152: Copy Settings Menu
Understanding the printer menus Print Recovery Specify whether the printer reprints jammed pages. Jam Recovery Notes: • Auto is the factory default setting. The printer reprints jammed pages unless the memory required to hold the Auto pages is needed for other printer tasks. •...
Page 153 Understanding the printer menus Content Source Specify how the original document was produced. Black/White Laser Note: Color Laser is the factory default setting. Color Laser Inkjet Photo/Film Magazine Newspaper Press Other Color Specify whether copies are printed in color. Auto Note: On is the factory default setting.
Page 154 Understanding the printer menus Original Size Specify the size of the original document. Letter Notes: Legal • Letter is the U.S. factory default setting. A4 is the international factory default Executive setting. Folio • Legal, Folio, and Oficio (Mexico) paper sizes are supported only in the ADF. Statement Oficio (Mexico) Universal...
Page 155 Understanding the printer menus Header/Footer Specify header and footer information and its location on the page. [Location] Select from the following location options: • Top left Date/Time • Top middle Page number • Top right Custom text • Bottom left Print on •...
Page 156 Understanding the printer menus Color Dropout Specify which color to drop and to adjust the dropout setting for each color threshold. Color Dropout Notes: None • None is the factory default setting for Color Dropout. • 128 is the factory default setting for each color threshold. Green Blue Default Red Threshold...
Page 157: Fax Settings Menu
Understanding the printer menus Fax Settings menu Fax Mode (Analog Fax Setup) menu Analog Fax Setup mode sends the fax job through a telephone line. General Fax Settings Restore Factory Defaults Restore the factory defaults of all fax settings. Optimize Fax Compatibility Optimize fax compatibility with other fax machines.
Page 158 Understanding the printer menus Fax Cover Page Configure the fax cover page. Fax Cover Page Notes: Off by default • Off by default is the factory default setting for Fax Cover Page. On by default • Off is the factory default setting for all other menu items. Never use Always use Include to Field...
Page 159 Understanding the printer menus Original Size Specify the size of the original document. Letter Note: Mixed Sizes is the U.S. factory default setting. A4 is the international factory Legal default setting. Executive Folio Statement Oficio (Mexico) Universal Auto Size Sense Mixed Sizes JIS B5 Custom Scan Size [x]...
Page 160 Understanding the printer menus Automatic Redial Specify the number of times the printer tries to send the fax to a specified number. 0–9 Note: 5 is the factory default setting. Redial frequency Specify the number of minutes between redials. 1–200 Note: 3 is the factory default setting.
Page 161 Understanding the printer menus Color Balance Enable an equal balance of colors in the scanned image. Cyan - Red Magenta - Green Yellow - Blue Color Dropout Specify which color to drop and to adjust the dropout setting for each color threshold. Color Dropout Notes: None...
Page 162 Understanding the printer menus Enable Color Fax Scans Enable color faxing. Off by default Note: Off by default is the factory default setting. On by default Never use Always use Auto Convert Color Faxes to Mono Convert all outgoing faxes to black and white. Faxes Note: On is the factory default setting.
Page 163 Understanding the printer menus Sides (Duplex) Enable two‑sided printing for incoming fax jobs. Note: Off is the factory default setting. Separator Sheets Enable the printer to include separator sheets for incoming fax jobs. Note: Off is the factory default setting. Before Job After Job Separator Sheet Source...
Page 164 Understanding the printer menus Enable Color Fax Receive Enable the printer to receive fax in color and print it in grayscale. Note: On is the factory default setting. Fax Log Settings Transmission Log Enable printing of a transmission log after each fax job. Print log Note: Print log is the factory default setting.
Page 165 Understanding the printer menus Ringer Volume Enable or disable the ringer volume. Note: On is the factory default setting. Answer On All Rings Specify ring patterns when the printer is answering calls. Single Ring Only Note: All Rings is the factory default setting. Double Ring Only Triple Ring Only Single or Double Rings Only...
Page 166 Understanding the printer menus Content Source Specify how the content was originally produced. Black/White Laser Note: Color Laser is the factory default setting. Color Laser Inkjet Photo/Film Magazine Newspaper Press Other Fax Resolution Specify quality in dots per inch (dpi). Standard Note: Standard is the factory default setting.
Page 167: E‑Mail Settings Menu
Understanding the printer menus Enable Analog Receive Enable receiving of analog faxes. Note: Off is the factory default setting. E‑mail Settings menu E‑mail Server Setup Specify e‑mail server information. Subject Message File Name E‑mail Server Setup Send a copy of the e-mail to the sender. Send me a copy Note: Never appears is the factory default setting.
Page 168 Understanding the printer menus PDF Settings Configure the PDF settings. PDF Version Notes: 1.2–1.7 • 1.5 is the factory default setting for PDF Version. A–1a • Normal is the factory default setting for PDF Compression. This menu item A–1b appears only when a formatted, working hard disk is installed. PDF Compression •...
Page 169 Understanding the printer menus Original Size Specify the size of the original document. Letter Note: Letter is the U.S. factory default setting. A4 is the international factory Legal default setting. Executive Folio Statement Oficio (Mexico) Universal Auto Size Sense Mixed Sizes JIS B5 Custom Scan Size [x] Book Original...
Page 170 Understanding the printer menus TIFF Compression Specify the format used in compressing TIFF files. Note: LZW is the factory default setting. JPEG Transmission Log Specify whether to print the transmission log. Print log Note: Print log is the factory default setting. Do not print log Print only for error Log Paper Source...
Page 171 Understanding the printer menus Color Dropout Specify which color to drop and to adjust the dropout setting for each color threshold. Color Dropout Notes: None • None is the factory default setting for Color Dropout. • 128 is the factory default setting for each color threshold. Green Blue Default Red Threshold...
Page 172: Ftp Settings Menu
Understanding the printer menus FTP Settings menu Format Specify the file format. PDF (.pdf) Note: PDF (.pdf) is the factory default setting. TIFF (.tif) JPEG (.jpg) XPS (.xps) RTF (.rtf) TXT (.txt) PDF Settings Configure the PDF settings. PDF Version Notes: 1.2–1.7 •...
Page 173 Understanding the printer menus Resolution Specify the quality of the scan in dots per inch (dpi). 75 dpi Note: 150 dpi is the factory default setting. 150 dpi 200 dpi 300 dpi 400 dpi 600 dpi Darkness Lighten or darken the output. 1–9 Note: 5 is the factory default setting.
Page 174 Understanding the printer menus Text Default Set the quality of the text in relation to the file size and quality of the image. 5–90 Note: 75 is the factory default setting. Text/Photo Default Set the quality of a text/photo image in relation to the file size and quality of the image.
Page 175 Understanding the printer menus Color Balance Enable an equal balance of colors in the output. Cyan‑Red Magenta‑Green Yellow‑Blue Color Dropout Specify which color to drop and to adjust the dropout setting for each color threshold. Color Dropout Notes: None • None is the factory default setting for Color Dropout.
Page 176: Flash Drive Menu
Understanding the printer menus Flash Drive menu Scan Settings Format Specify the file format. PDF (.pdf) Note: PDF (.pdf) is the factory default setting. TIFF (.tif) JPEG (.jpg) XPS (.xps) RTF (.rtf) TXT (.txt) PDF Settings Configure the PDF settings. PDF Version Notes: 1.2–1.7...
Page 177 Understanding the printer menus Resolution Specify the resolution of the scan in dots per inch (dpi). 75 dpi Note: 150 dpi is the factory default setting. 150 dpi 200 dpi 300 dpi 400 dpi 600 dpi Darkness Lighten or darken the output. 1–9 Note: 5 is the factory default setting.
Page 178 Understanding the printer menus Text/Photo Default Set the quality of a text/photo image in relation to file size and quality. 5–90 Note: 75 is the factory default setting. Photo Default Set the quality of a photo image in relation to file size and quality. 5–90 Note: 50 is the factory default setting.
Page 179 Understanding the printer menus Mirror Image Create a mirror image of the original document. Note: Off is the factory default setting. Negative Image Create a negative image of the original document. Note: Off is the factory default setting. Shadow Detail Adjust the amount of shadow detail visible on a scanned image.
Page 180 Understanding the printer menus Duplex Binding Define binding for two-sided pages in relation to page orientation. Long Edge Notes: Short Edge • Long Edge is the factory default setting. This assumes binding along the long edge of the page (left edge for portrait and top edge for landscape). •...
Page 181: Print Settings
Understanding the printer menus OCR Settings menu Auto Rotate Automatically rotate scanned documents for proper orientation. Note: On is the factory default setting. Despeckle Remove specks from a scanned image. Note: Off is the factory default setting. Inverse Detection Recognize and make the white text on a black background editable. Note: On is the factory default setting.
Page 182 Understanding the printer menus Job Waiting Specify that print jobs be removed from the print queue if they require unavailable printer options or custom settings. They are stored in a separate print queue, so other jobs print normally. When the missing information or options are obtained, the stored jobs print.
Page 183: Finishing Menu
Understanding the printer menus Print All Order Specify the order in which held and confidential jobs are printed when Print All is selected. Alphabetical Oldest First Note: Alphabetical is the factory default setting. Print jobs always appear in alphabetical order on the printer control panel. Newest First Finishing menu Sides (Duplex)
Page 184: Quality Menu
Understanding the printer menus Separator Sheets Specify whether blank separator sheets are inserted. Notes: Between Copies • Off is the factory default setting. Between Jobs • Between Copies inserts a blank sheet between each copy of a print job if Between Pages Collate is set to “(1,2,3) (1,2,3).”...
Page 185 Understanding the printer menus Color Correction Adjust the color output on the printed page. Auto Note: Auto is the factory default setting. Manual Print Resolution Specify the output resolution in dots per inch (dpi) or in color quality (CQ). 1200 dpi Note: 4800 CQ is the factory default setting.
Page 186 Understanding the printer menus Color Samples Print sample pages for each of the RGB and CMYK color conversion tables used in the printer. sRGB Display sRGB Vivid Display—True Black Vivid Off—RGB US CMYK Euro CMYK Vivid CMYK Off—CMYK Manual Color Customize the RGB color conversions.
Page 187 Understanding the printer menus Job Accounting Utilities Print and delete log files or export them to a flash drive. Accounting Log Frequency Determine and set how often a log file is created. Daily Note: Monthly is the factory default setting. Weekly Monthly Log Action at End of Frequency...
Page 188: Utilities Menu
Understanding the printer menus Utilities menu Remove Held Jobs Delete confidential and held jobs from the printer hard disk. Confidential Notes: Held • Selecting a setting affects only print jobs that are resident in the printer. Not Restored Bookmarks, print jobs on flash drives, and other types of held jobs are not affected.
Page 189: Postscript Menu
Understanding the printer menus XPS menu Print Error Pages Print a page containing information on errors, including XML markup errors. Note: Off is the factory default setting. PDF menu Scale to Fit Scale page content to fit the selected paper size. Note: No is the factory default setting.
Page 190: Pcl Emul Menu
Understanding the printer menus PCL Emul menu Font Source Specify the set of fonts used by the Font Name menu. Resident Notes: Disk • “Resident” is the factory default setting. Resident shows the factory Download default set of fonts downloaded in the RAM. Flash •...
Page 191 Understanding the printer menus PCL Emulation Settings Specify the number of lines that print on each page. Lines per Page Notes: 1–255 • 60 is the US factory default setting. 64 is the international default setting. • The printer sets the amount of space between each line based on the Lines per Page, Paper Size, and Orientation settings.
Page 192: Html Menu
Understanding the printer menus Tray Renumber Display the factory default setting assigned to each tray or feeder. View Factory Defaults MPF Default = 8 T1 Default = 1 T1 Default = 4 T1 Default = 5 T1 Default = 20 T1 Default = 21 Env Default = 6 MPaper Default = 2...
Page 193: Image Menu
Understanding the printer menus Font Size Set the default font size for HTML documents. 1–255 pt Notes: • 12 pt is the factory default setting. • Font size can be increased in 1‑point increments. Scale Scale the default font for HTML documents. 1–400% Notes: •...
Page 194: Help Menu
Understanding the printer menus Orientation Set the image orientation. Portrait Note: Portrait is the factory default setting. Landscape Reverse Portrait Reverse Landscape Help menu Menu item Description Print All Guides Prints all the guides Copy Guide Provides information about making copies and configuring the settings E‑mail Guide Provides information about sending e‑mails and configuring the settings Fax Guide...
Page 195: Saving Money And The Environment
Saving money and the environment Saving money and the environment Lexmark is committed to environmental sustainability and is continually improving its printers to reduce their impact on the environment. We design with the environment in mind, engineer our packaging to reduce materials, and provide collection and recycling programs.
Page 196: Saving Energy
Saving money and the environment Check your first draft for accuracy Before printing or making multiple copies of a document: • Use the preview feature to see how the document looks like before you print it. • Print one copy of the document to check its content and format for accuracy. Avoid paper jams Correctly set the paper type and size to avoid paper jams.
Page 197: Adjusting Sleep Mode
Saving money and the environment Reduce printer noise. Notes: • Print jobs are processed at a reduced speed. • Printer engine motors do not start until a document is ready to print. There will be a short delay before the first page is printed. Use factory default settings.
Page 198: Using Schedule Power Modes
Saving money and the environment Notes: • View the printer IP address on the printer home screen. The IP address appears as four sets of numbers separated by periods, such as 123.123.123.123. • If you are using a proxy server, then temporarily disable it to load the Web page correctly. Click Settings >...
Page 199: Recycling
The foam used in Lexmark packaging is recyclable where foam recycling facilities exist. Facilities may not exist in your area. When you return a cartridge to Lexmark, you can reuse the box that the cartridge came in. Lexmark will recycle the box.
Page 200 Saving money and the environment To return Lexmark cartridges for reuse or recycling, follow the instructions that came with your printer or cartridge and use the prepaid shipping label. You can also do the following: Go to www.lexmark.com/recycle. From the Toner Cartridges section, select your country or region.
Page 201: Securing The Printer
Securing the printer Securing the printer Using the security lock feature The printer is equipped with a security lock feature. Attach a security lock compatible with most laptop computers in the location shown to secure the printer in place. Statement of Volatility Your printer contains various types of memory that can store device and network settings, and user data.
Page 202: Erasing Volatile Memory
Securing the printer • The printer is being moved to a different department or location. • The printer is being serviced by someone from outside your organization. • The printer is being removed from your premises for service. • The printer is being sold to another organization. Disposing of a printer hard disk Note: Some printer models may not have a printer hard disk installed.
Page 203: Erasing Printer Hard Disk Memory
Securing the printer Erasing printer hard disk memory Notes: • Some printer models may not have a printer hard disk installed. • Configuring Erase Temporary Data Files in the printer menus lets you remove residual confidential material left by print jobs by securely overwriting files that have been marked for deletion. Using the printer control panel Turn off the printer.
Page 204: Finding Printer Security Information
In high-security environments, it may be necessary to take additional steps to make sure that confidential data stored in the printer cannot be accessed by unauthorized persons. For more information, go to the Lexmark security Web page or see the Embedded Web Server—Security: Administrator’s Guide at http://support.lexmark.com.
Page 205: Maintaining The Printer
Maintaining the printer Maintaining the printer Warning—Potential Damage: Failure to maintain optimum printer performance, or to replace parts and supplies, may cause damage to your printer. Cleaning printer parts Cleaning the printer Note: You may need to perform this task after every few months. Warning—Potential Damage: Damage to the printer caused by improper handling is not covered by the printer warranty.
Page 206: Cleaning The Scanner Glass
Maintaining the printer Cleaning the scanner glass Clean the scanner glass if you encounter print quality problems, such as streaks on copied or scanned images. Slightly dampen a soft, lint-free cloth or paper towel with water. Open the scanner cover. Clean all the areas shown, and then let them dry.
Page 207: Checking The Status Of Parts And Supplies
Maintaining the printer Checking the status of parts and supplies Checking the status of parts and supplies on the printer control panel From the home screen, navigate to: Status/Supplies > View Supplies Checking the status of parts and supplies from the Embedded Web Server Note: Make sure the computer and the printer are connected to the same network.
Page 208: Ordering Supplies
Using genuine Lexmark parts and supplies Your Lexmark printer is designed to function best with genuine Lexmark supplies and parts. Use of third-party supplies or parts may affect the performance, reliability, or life of the printer and its imaging components. Use of third-party supplies or parts can affect warranty coverage.
Page 209: Ordering Imaging Kits
Cyan 801XC 802XC 808XC Magenta 801XM 802XM 808XM Yellow 801XY 802XY 808XY For more information on countries located in a region, visit www.lexmark.com/regions. Item Worldwide Standard Yield regular toner cartridges Black 800S1 Cyan 800S2 Magenta 800S3 Yellow 800S4 High Yield regular toner cartridges...
Page 210: Storing Supplies
• The fuser and transfer module are included in the maintenance kit and can also be individually ordered and replaced, if necessary. • To replace the maintenance kit, contact customer support at http://support.lexmark.com or your service representative. Part name Type...
Page 211: Replacing Supplies
Maintaining the printer Replacing supplies Replacing the waste toner bottle Top door Waste toner bottle Right side cover Front door Unpack the replacement waste toner bottle. Open the front door. CAUTION—HOT SURFACE: The inside of the printer might be hot. To reduce the risk of injury from a hot component, allow the surface to cool before touching.
Page 212 Maintaining the printer Open the top door. Remove the right side cover. Press the green levers on each side of the waste toner bottle, and then remove the waste toner bottle.
Page 213 Maintaining the printer Seal the used waste toner bottle in the enclosed packaging. For more information, see “Recycling Lexmark products” on page 199. Insert the replacement waste toner bottle. Insert the right side cover.
Page 214: Replacing A Black And Color Imaging Kit
Maintaining the printer Slide and hold the release latch on the right side of the printer, and then slowly close the top door. Close the front door. Replacing a black and color imaging kit Open the front door. CAUTION—HOT SURFACE: The inside of the printer might be hot. To reduce the risk of injury from a hot component, allow the surface to cool before touching.
Page 215 Maintaining the printer Open the top door. Remove the toner cartridges by lifting the handles, and then gently pulling them away from the imaging kit.
Page 216 Maintaining the printer Remove the right side cover. Press the green levers on each side of the waste toner bottle, and then remove the waste toner bottle. Lift the blue levers on the imaging kit, and then pull the imaging kit until it stops.
Page 217 Seal the used imaging kit in the bag that the replacement imaging kit came in. For more information, see “Recycling Lexmark products” on page 199. Note: When replacing the black imaging kit, save the cyan, magenta, and yellow developer units. Dispose only...
Page 218 Maintaining the printer Gently shake the yellow, cyan, magenta, and black developer units side‑to‑side. Remove the red packing strip and the attached fabric from the developer units. Gently insert the yellow, cyan, magenta, and black developer units. Note: Make sure each developer unit is inserted into the matching color slot. Remove the red packing strip from the imaging kit.
Page 219 Maintaining the printer Align and then insert the imaging kit. Gently but firmly push the blue levers down until the imaging kit fits into place. Note: Make sure that the imaging kit is fully seated.
Page 220 Maintaining the printer Insert the waste toner bottle. Insert the right side cover. Insert the toner cartridges.
Page 221 Maintaining the printer Slide and hold the release latch on the right side of the printer, and then slowly close the top door. Close the front door.
Page 222: Replacing Toner Cartridges
Maintaining the printer Replacing toner cartridges Warning—Potential Damage: Damage caused by use of a non‑Lexmark toner cartridge is not covered under warranty. Note: A reduced print quality may result from using non‑Lexmark toner cartridges. Open the top door. Remove the toner cartridge by lifting the handle, and then gently pulling it away from the imaging kit.
Page 223 Slide and hold the release latch on the right side of the printer, and then slowly close the top door. Seal the used toner cartridge in the bag that the replacement toner cartridge came in. For more information, see “Recycling Lexmark products” on page 199.
Page 224: Replacing A Developer Unit
Maintaining the printer Replacing a developer unit Replace the developer unit when a print quality defect occurs or when damage occurs to the printer. Open the front door. CAUTION—HOT SURFACE: The inside of the printer might be hot. To reduce the risk of injury from a hot component, allow the surface to cool before touching.
Page 225 Maintaining the printer Lift the toner cartridge handle, and then gently pull it from the imaging kit. Remove the right side cover. Press the green levers on each side of the waste toner bottle, and then remove the waste toner bottle.
Page 226 Maintaining the printer Lift the blue levers on the imaging kit, and then pull the imaging kit until it stops. Press down the blue lever, and then grasp the green handles on the sides to pull out the imaging kit. Warning—Potential Damage: Do not touch the underside of the imaging kit.
Page 227 Maintaining the printer Gently shake the replacement developer unit side‑to‑side before removing it from its packaging. Remove the red shipping cover from the developer unit. Insert the developer unit.
Page 228 Maintaining the printer Align and then insert the imaging kit. Gently but firmly push the blue levers down until the imaging kit fits into place. Note: Make sure that the imaging kit is fully seated. Replace the waste toner bottle.
Page 229 Maintaining the printer Insert the right side cover. Insert the toner cartridges. Slide and hold the release latch on the right side of the printer, and then slowly close the top door.
Page 230: Moving The Printer
Maintaining the printer Close the front door. Seal the used developer unit in the bag that the replacement developer unit came in. For more information, see “Recycling Lexmark products” on page 199. Moving the printer Before moving the printer CAUTION—POTENTIAL INJURY: The printer weight is greater than 18 kg (40 lb) and requires two or more trained personnel to lift it safely.
Page 231: Shipping The Printer
Maintaining the printer Shipping the printer When shipping the printer, use the original packaging.
Page 232: Managing The Printer
This chapter covers basic administrative support tasks using the Embedded Web Server. For more advanced system support tasks, see the Networking Guide on the Software and Documentation CD or the Embedded Web Server — Security: Administrator's Guide on the Lexmark support Web site at http://support.lexmark.com. Checking the virtual display Open a Web browser, and then type the printer IP address in the address field.
Page 233: Configuring Supply Notifications From The Embedded Web Server
Managing the printer Notes: • View the printer IP address on the printer home screen. The IP address appears as four sets of numbers separated by periods, such as 123.123.123.123. • If you are using a proxy server, then temporarily disable it to load the Web page correctly. Click Reports, and then click the type of report you want to view.
Page 234: Copying Printer Settings To Other Printers
Managing the printer Copying printer settings to other printers Note: This feature is available only in network printers. Open a Web browser, and then type the printer IP address in the address field. Notes: • View the printer IP address in the TCP/IP section in the Network/Ports menu. The IP address appears as four sets of numbers separated by periods, such as 123.123.123.123.
Page 235: Clearing Jams
Clearing jams Clearing jams Avoiding jams Load paper properly • Make sure paper lies flat in the tray. Correct loading of paper Incorrect loading of paper • Do not remove a tray while the printer is printing. • Do not load a tray while the printer is printing. Load it before printing, or wait for a prompt to load it. •...
Page 236: Understanding Jam Messages And Locations
Clearing jams • Make sure the guides in the tray or the multipurpose feeder are properly positioned and are not pressing tightly against the paper or envelopes. • Push the tray firmly into the printer after loading paper. Use recommended paper •...
Page 237: [X]-Page Jam, Clear Standard Bin [203.Xx]
Clearing jams Jam location Message on the display What to do Fuser [x]‑page jam, open front door to clear Open the front door, then pull the tab and hold the fuser [202.xx] fuser cover down, and then remove the jammed paper.
Page 238 Clearing jams Open the front door. CAUTION—HOT SURFACE: The inside of the printer might be hot. To reduce the risk of injury from a hot component, allow the surface to cool before touching. If there is a jammed paper under the fuser, then firmly grasp the paper on each side, and then gently pull it out. Note: Make sure all paper fragments are removed.
Page 239 Clearing jams Pull the green lever to open the fuser cover. If there is a jammed paper in the fuser, then hold down the fuser cover, and then remove the paper. Note: Make sure all paper fragments are removed.
Page 240: [X]-Page Jam, Open Front Door To Clear Fuser [20Y.xx]
Clearing jams Slide and hold the release latch on the right side of the printer, and then slowly close the top door. Close the front door. From the printer control panel, touch Done to clear the message and continue printing. [x]‑page jam, open front door to clear fuser [20y.xx] Open the front door.
Page 241 Clearing jams Open the top door.
Page 242 Clearing jams Pull the green lever to open the fuser cover. Hold down the fuser cover, and then remove the jammed paper. Note: Make sure all paper fragments are removed.
Page 243: [X]-Page Jam, Open Front Door [20Y.xx]
Clearing jams Slide and hold the release latch on the right side of the printer, and then slowly close the top door. Close the front door. From the printer control panel, touch Done to clear the message and continue printing. [x]‑page jam, open front door [20y.xx] Open the front door.
Page 244: [X]-Page Jam, Open Front Door To Clear Duplex [23Y.xx]
Clearing jams Firmly grasp the jammed paper on each side, and then gently pull it out. Note: Make sure all paper fragments are removed. Close the front door. From the printer control panel, touch Done to clear the message and continue printing. [x]‑page jam, open front door to clear duplex [23y.xx] Open the front door.
Page 245: [X]-Page Jam, Open Tray [X] [24Y.xx]
Clearing jams Close the front door. From the printer control panel, touch Done to clear the message and continue printing. [x]‑page jam, open tray [x] [24y.xx] Pull out the tray completely. Note: The message on the printer display determines in which tray the paper jam is located. Firmly grasp the jammed paper on each side, and then gently pull it out.
Page 246: [X]-Page Jam, Clear Manual Feeder [251.Xx]
Clearing jams Insert the tray. From the printer control panel, touch Done to clear the message and continue printing. [x]‑page jam, clear manual feeder [251.xx] Pull out the standard 250-sheet tray (Tray 1) and manual feeder. Firmly grasp the jammed paper on each side, and then gently pull it out. Note: Make sure all paper fragments are removed.
Page 247: [X]-Page Jam, Clear Multipurpose Feeder [250.Xx]
Clearing jams Insert the tray. From the printer control panel, touch Done to clear the message and continue printing. [x]‑page jam, clear multipurpose feeder [250.xx] Push the paper release lever in the multipurpose feeder to access the jammed paper, and then gently pull out the paper.
Page 248 Clearing jams Reload paper into the multipurpose feeder. Slide the paper guide until it lightly rests against the edge of the paper stack. From the printer control panel, touch Done to clear the message and continue printing.
Page 249: [X]-Page Jam, Open Automatic Feeder Top Cover [28Y.xx]
Clearing jams [x]‑page jam, open automatic feeder top cover [28y.xx] Remove all original documents from the ADF tray. Note: The message is cleared when the pages are removed from the ADF tray. Open the ADF cover. Firmly grasp the jammed paper on each side, and then gently pull it out. Note: Make sure all paper fragments are removed.
Page 250: Troubleshooting
Troubleshooting Troubleshooting Understanding the printer messages Adjusting color Wait for the process to complete. Change [paper source] to [custom string] Try one or more of the following: • Load the correct size and type of paper in the tray, and then touch Finished changing paper on the printer control panel.
Page 251 Troubleshooting Close flatbed cover and load originals if restarting job [2yy.xx] Try one or more of the following: • Touch Scan from automatic feeder to continue scanning from the ADF immediately after the last successful scan job. • Touch Scan from flatbed to continue scanning from the scanner glass immediately after the last successful scan job.
Page 252 Delete fonts, macros, and other data stored in the printer hard disk. • Install a printer hard disk with larger capacity. Note: To install a printer hard disk, contact customer support at http://support.lexmark.com or your service representative. Disk must be formatted for use in this device From the printer control panel, touch Format disk to format the printer hard disk and clear the message.
Page 253 Troubleshooting Fax Station Name not set up. Contact system administrator. Try either of the following: • From the printer control panel, touch Continue to clear the message. • Complete the Analog Fax setup. If the message appears again after completing the setup, then contact your system support person.
Page 254 Troubleshooting Insufficient memory to collate job [37] Try one or more of the following: • From the printer control panel, touch Continue to print the part of the job already stored and begin collating the rest of the print job. •...
Page 255 Troubleshooting Load [paper source] with [paper size] Try one or more of the following: • Load the tray or feeder with the correct size of paper. • To use the tray or feeder with the correct size of paper, touch Finished loading paper on the printer control panel. Note: If the printer finds a tray or feeder that has the correct size of paper, then it feeds from that tray or feeder.
Page 256 If necessary, touch Continue to clear the message and continue printing. Maintenance kit very low, [x] estimated pages remain [80.xy] You may need to replace the maintenance kit very soon. For more information, visit the Lexmark support Web site at http://support.lexmark.com or contact customer support, and then report the message.
Page 257 Turn off the printer, wait for about 10 seconds, and then turn the printer back on. • Update the network firmware in the printer or print server. For more information, visit the Lexmark support Web site at http://support.lexmark.com. No analog phone line connected to modem, fax is disabled.
Page 258 Printer had to restart. Last job may be incomplete. From the printer control panel, touch Continue to clear the message and continue printing. For more information, visit http://support.lexmark.com or contact customer support. Reinstall missing or unresponsive [color] cartridge [31.xy] Try one or more of the following: •...
Page 259: Remove Paper From Standard Output Bin
Note: If you do not have a replacement cartridge, then see the “Ordering supplies” section of the User’s Guide or visit www.lexmark.com. Replace [color] cartridge, printer region mismatch [42.xy] Install a toner cartridge that matches the region number of the printer. x indicates the value of the printer region. y indicates the value of the cartridge region.
Page 260 Touch Restart job to restart the scan job with the same settings from the previous scan job. Replace maintenance kit, 0 estimated pages remain [80.xy] The printer is scheduled for maintenance. For more information, visit the Lexmark support Web site at http://support.lexmark.com or contact your service representative, and then report the message.
Page 261: Restore Held Jobs
Remove the toner cartridge, and then install a supported one to clear the message. Note: If you do not have a replacement cartridge, then see the “Ordering supplies” section of the User’s Guide or visit www.lexmark.com. Replace unsupported [type] imaging kit [32.xy] Note: The type can be a black imaging kit, or a black and color imaging kit.
Page 262: Some Held Jobs Were Not Restored
• Turn off the printer, and then turn it back on. • Update the network firmware in the printer or print server. For more information, visit the Lexmark support Web site at http://support.lexmark.com or contact customer support, and then report the message.
Page 263 Troubleshooting Remove the extra flash memory. Connect the power cord to a properly grounded electrical outlet. Turn the printer back on. Too many trays attached [58] Turn off the printer. Unplug the power cord from the electrical outlet. Remove the extra trays. Connect the power cord to a properly grounded electrical outlet.
Page 264: Solving Printer Problems
Troubleshooting Weblink server not set up. Contact system administrator. An error occurred on the Weblink server, or the server is not configured properly. Touch Continue to clear the message. If the message appears again, contact your system support person. Solving printer problems Basic printer problems Printer display is blank Action...
Page 265 Troubleshooting Action Step 4 Unplug the other Go to step 5. electrical equipment, Check other electrical equipment plugged into the electrical outlet. and then turn on the printer. If the printer Does other electrical equipment work? does not work, then reconnect the other electrical equipment.
Page 266: Cannot Detect Internal Option
Troubleshooting Action Step 11 Go to step 12. Install the correct printer driver. Check the installed printer driver. Is the correct printer driver installed? Step 12 The problem is solved. Contact customer support. Turn off the printer, then wait for about 10 seconds, and then turn the printer back on.
Page 267: Tray Problems
Troubleshooting Cannot detect memory card Action Make sure the memory card is installed. The problem is solved. Contact customer support. Install the memory card. For more information, see “Installing a memory card” on page Note: Check if the memory card is securely connected to the printer controller board.
Page 268: Paper Feed Problems
Troubleshooting Action Step 4 The problem is solved. Contact customer support. Check if the tray is available in the printer driver. Note: If necessary, manually add the tray in the printer driver to make it available for print jobs. For more information, see “Adding available options in the print driver”...
Page 269 Troubleshooting Action Step 2 Go to step 3. The problem is solved. Load paper from a fresh package. Note: Paper absorbs moisture due to high humidity. Store paper in its original wrapper until you use it. Resend the print job. Do paper jams still occur frequently? Step 3 Contact...
Page 270: Solving Print Problems
Troubleshooting Solving print problems Printing problems Confidential and other held jobs do not print Note: Confidential, Verify, Reserve, and Repeat print jobs may be deleted if the printer requires extra memory to process additional held jobs. Action Step 1 Go to step 2. Select one of the Print and Hold options, and Open the held jobs folder on the printer display, and then verify that your...
Page 271: Incorrect Characters Print
Troubleshooting Error message about reading the flash drive appears Action Step 1 Go to step 2. Insert the flash drive into the front USB port. Check if the flash drive is inserted into the front USB port. Note: The flash drive will not work if it is inserted into the rear USB port.
Page 272: Job Prints From The Wrong Tray Or On The Wrong Paper
Troubleshooting Job prints from the wrong tray or on the wrong paper Action Step 1 The problem is solved. Go to step 2. Check if you are printing on paper that is supported by the tray. Resend the print job. Did the job print from the correct tray or on the correct paper? Step 2 The problem is solved.
Page 273: Printing Slows Down
Troubleshooting Action Step 3 The problem is solved. Contact customer support. Reduce the complexity of the print job by eliminating the number and size of fonts, the number and complexity of images, and the number of pages in the job. Did the job print and collate correctly? Multiple‑language PDF files do not print Action...
Page 274: Print Jobs Do Not Print
Step 6 The problem is solved. Contact customer support. Remove, and then reinstall the printer software. For more information, see “Installing the printer” on page Note: The printer software is available at http://support.lexmark.com. Resend the print job. Do the jobs print?
Page 275: Print Job Takes Longer Than Expected
Troubleshooting Print job takes longer than expected Action Step 1 The problem is solved. Go to step 2. Change the environmental settings of the printer. From the printer control panel, navigate to: Settings > General Settings Select Eco‑Mode or Quiet Mode, and then select Off. Note: Disabling Eco-Mode or Quiet Mode may increase the consumption of energy or supplies, or both.
Page 276: Tray Linking Does Not Work
Troubleshooting Tray linking does not work Notes: • The trays can detect paper length. • The multipurpose feeder does not automatically detect the paper size. You must set the size from the Paper Size/Type menu. Action Step 1 The problem is solved. Go to step 2. Open the trays, and then check if they contain paper of the same size and type.
Page 277: Print Quality Problems
Troubleshooting Print quality problems Characters have jagged or uneven edges Action Step 1 Go to step 2. Select a font that is supported by the Print a font sample list to check if the fonts you are using are supported printer.
Page 278: Gray Background On Prints
Troubleshooting Action Step 2 Go to step 3. Do one or more of the following: From the printer control panel, set the paper size and type in the Paper menu to match the paper loaded in the tray. • From the printer control panel, change the paper Does the paper size match the paper loaded in the tray?
Page 279 Troubleshooting Action Step 1 The problem is solved. Go to step 2. Reduce the toner darkness. From the Quality menu on the printer control panel, reduce the toner density. Note: 4 is the factory default setting. Resend the print job. Did the gray background disappear? Step 2 The problem is solved.
Page 280: Incorrect Margins On Prints
Troubleshooting Action Step 3 Go to step 4. The problem is solved. Remove, and then reinstall the imaging kit. Warning—Potential Damage: Do not expose the imaging kit to direct light for more than 10 minutes. Extended exposure to light may cause print quality problems. Warning—Potential Damage: Do not touch the underside of the imaging kit.
Page 281: Paper Curl
Troubleshooting Action Step 3 The problem is solved. Contact customer support. Depending on your operating system, specify the paper size from Printing Preferences or from the Print dialog. Resend the print job. Are the margins correct? Paper curl Action Step 1 Go to step 2.
Page 282: Print Irregularities
Troubleshooting Print irregularities Leading edge ABCDE ABCDE ABCDE Trailing edge Action Step 1 Go to step 2. The problem is solved. Move the width and length guides in the tray to the correct positions for the size of the paper loaded in the tray. Resend the print job.
Page 283: Print Is Too Dark
Troubleshooting Action Step 6 Contact customer The problem is solved. support. Replace the imaging kit, and then resend the print job. Do print irregularities still appear? Print is too dark Action Step 1 Go to step 2. The problem is solved. From the Quality menu on the printer control panel, select Color Adjust.
Page 284: Print Is Too Light
Troubleshooting Action Step 5 From the printer Go to step 6. control panel, set the Check if the paper loaded in the tray has texture or rough finishes. paper texture in the Paper menu to match Are you printing on textured or rough paper? the paper loaded on the tray.
Page 285: Printer Is Printing Blank Pages
Troubleshooting Action Step 3 Go to step 4. Specify the paper type, texture, and weight From the printer control panel, set the paper type, texture, and weight in from the tray settings the Paper menu to match the paper loaded in the tray. to match the paper loaded in the tray.
Page 286: Printer Is Printing Solid Black Pages
Troubleshooting Action Step 1 Go to step 2. The problem is solved. Check if there is packing material left on the imaging kit. Remove the imaging kit. Check if the packing material is properly removed from the imaging kit. Warning—Potential Damage: Do not expose the imaging kit to direct light for more than 10 minutes.
Page 287: Repeating Defects Appear On Prints
Troubleshooting Repeating defects appear on prints Action The problem is solved. Check if the distance between the defects is equal to one of the Check if the following: distance between the defects is • 25.1 mm (0.98 in.) equal to one of the •...
Page 288: Skewed Print
Troubleshooting Action Step 3 Go to step 4. The problem is solved. Depending on your operating system, specify the paper type and weight from Printing Preferences or from the Print dialog. Resend the print job. Do shadow images still appear on prints? Step 4 Contact customer...
Page 289 Troubleshooting Action Step 1 Go to step 2. The problem is solved. Depending on your operating system, specify the tray or feeder from Printing Preferences or the Print dialog. Resend the print job. Do streaked horizontal lines appear on prints? Step 2 Go to step 3.
Page 290: Streaked Vertical Lines Appear On Prints
Troubleshooting Streaked vertical lines appear on prints Leading edge ABCDE ABCDE ABCDE Trailing edge Action Step 1 Go to step 2. The problem is solved. Depending on your operating system, specify the paper type, texture, and weight from Printing Preferences or from the Print dialog. Resend the print job.
Page 291: Toner Rubs Off
Troubleshooting Action Step 5 Contact customer The problem is solved. support. Replace the imaging kit, and then resend the print job. Do streaked vertical lines appear on prints? Toner fog or background shading appears on prints ABCDE ABCDE ABCDE Action Step 1 The problem is solved.
Page 292: Transparency Print Quality Is Poor
Troubleshooting Action Step 1 Go to step 2. Specify the paper type, texture, and weight From the Paper menu on the printer control panel, check the paper type, from the tray settings texture, and weight. to match the paper loaded in the tray. Do the paper type, texture, and weight match the paper loaded in the tray? Step 2...
Page 293: Vertical Voids Appear On Prints
Troubleshooting Action Replace the imaging kit, and then resend the print job. Contact customer The problem is solved. support. Is the print density uneven? Vertical voids appear on prints Leading edge Trailing edge Action Step 1 Go to step 2. The problem is solved.
Page 294: Color Quality Problems
Troubleshooting Action Step 5 Contact customer The problem is solved. support. Replace the imaging kit, and then resend the print job. Do vertical voids appear on prints? Color quality problems FAQ about color printing What is RGB color? Red, green, and blue light can be added together in various amounts to produce a large range of colors observed in nature.
Page 295 Troubleshooting To manually apply a different color conversion table, do the following: From the Quality menu on the printer control panel, select Color Correction, and then select Manual. From the Quality menu on the printer control panel, select Manual Color, and then select the appropriate color conversion table for the affected object type.
Page 296 Troubleshooting Prints on color transparencies appear dark when projected Note: This problem occurs when projecting transparencies with reflective overhead projectors. To obtain the highest projected color quality, transmissive overhead projectors are recommended. Action Step 1 Go to step 2. Set the paper type to Transparency.
Page 297: Solving Copy Problems
Troubleshooting The print appears tinted Action Adjust the color balance. The problem is solved. Contact customer support. From the Color Balance menu on the printer control panel, increase or decrease the values for cyan, magenta, yellow, and black. Resend the print job. Does the print still appear tinted? Solving copy problems Copier does not respond...
Page 298: Scanner Unit Does Not Close
Troubleshooting Action Step 2 Go to step 3. Change the paper size setting to match the Check if the paper size setting matches the size of the paper loaded in the paper loaded in the tray. tray, or load the tray From the Paper menu on the printer control panel, check the Paper with paper that Size setting.
Page 299 Troubleshooting Action Step 4 Go to step 5. “Print quality problems” on Send a print job, and then check for print quality problems. page 277. From the General Settings menu, adjust the Eco‑Mode settings. From the Copy menu, adjust the Darkness setting. If the print remains faded, then replace the toner cartridge.
Page 300: Solving Fax Problems
Troubleshooting Action Step 9 Contact customer The problem is solved. support. Check for washed‑out or overexposed output. From the Copy screen, navigate to: Advanced Options > Advanced Imaging Adjust the settings of the following: • Background Removal—Reduce the current setting. •...
Page 301: Cannot Send Or Receive A Fax
Troubleshooting Cannot send or receive a fax Action Step 1 Clear the error or status Go to step 2. message. Check if an error or status message appears on the display. Is there an error or status message on the display? Step 2 Go to step 3.
Page 302 Troubleshooting Action Step 6 Go to step 7. Connect the printer to an analog phone Check if the printer is connected to an analog phone service or the correct service or the correct digital connector. digital connector. The fax modem is an analog device. Certain devices can be connected to the printer so that digital telephone services can be used.
Page 303: Can Send But Not Receive Faxes
Troubleshooting Action Step 10 The problem is solved. Go to step 11. Temporarily disable voice mail service. For more information, contact your telephone company. Note: If you want to use both voice mail and the printer, then consider adding a second telephone line for the printer. Try sending or receiving a fax.
Page 304: Can Receive But Not Send Faxes
Troubleshooting Action Step 3 The problem is solved. Contact customer support. Replace the toner cartridge. For more information, see the instruction sheet that came with the supply. Can you receive faxes? Can receive but not send faxes Action Step 1 The problem is solved.
Page 305: Received Fax Has Poor Print Quality
Troubleshooting Action The problem is solved. Contact customer From the home screen, navigate to: support. > Settings > General Settings > Run initial setup > Yes > Submit Turn off the printer, and then turn it back on. The “Select your language” screen appears on the printer display. Select a language, and then touch Select a country or region, and then touch Next.
Page 306 Troubleshooting Action Step 2 The problem is solved. Go to step 3. Decrease the incoming fax transmission speed. Open a Web browser, and then type the printer IP address in the address field. Notes: • View the printer IP address on the printer home screen. The IP address appears as four sets of numbers separated by periods, such as 123.123.123.123.
Page 307: Solving Scanner Problems
Troubleshooting Solving scanner problems Cannot scan from a computer Action Step 1 Go to step 3. Go to step 2. Make sure the printer is turned on and that Ready appears on the printer display before scanning a job. Does Ready appear before scanning the job? Step 2 Clear the error Go to step 3.
Page 308: Scanning Takes Too Long Or Freezes The Computer
Troubleshooting Action Step 4 Contact customer Select the Append time support. stamp or Overwrite Check if either the Append time stamp or the Overwrite existing file check existing file check box box is selected in the destination configuration settings. in the destination configuration settings.
Page 309: Partial Document Or Photo Scans
Troubleshooting Action Step 3 Go to step 4. “Cleaning the scanner glass” on Clean the scanner glass and the ADF glass using a clean, lint‑free cloth page 206. dampened with water. Is the scanner glass clean? Step 4 Go to step 5. Place the document or photo facedown on the Check the placement of the document or photo.
Page 310: The Scanner Does Not Respond
Troubleshooting The scanner does not respond Action Step 1 Go to step 2. Turn on the printer. Check if the printer is turned on. Is the printer turned on? Step 2 Go to step 3. Connect the printer cable securely to the Check if the printer cable is securely attached to the printer and the printer and the computer, print server, option, or other network device.
Page 311: Solving Home Screen Application Problems
Troubleshooting Solving home screen application problems An application error has occurred Action Step 1 Go to step 2. Contact customer support. Check the system log for relevant details. Open a Web browser, and then type the printer IP address in the address field.
Page 312 Troubleshooting Action Step 2 The problem is solved. Go to step 3. Make sure the printer IP address is correct. View the printer IP address: • From the TCP/IP section in the Network/Ports menu • By printing a network setup page or menu settings page, and then finding the TCP/IP section Note: An IP address appears as four sets of numbers separated by periods, such as 123.123.123.123.
Page 313: Contacting Customer Support
You need to know your printer model type and serial number. For more information, see the label at the back of the printer. The serial number is also listed on the menu settings page. Lexmark has various ways to help you solve your printing problem. Visit the Lexmark Web site at http://support.lexmark.com, and then select one of the following: Tech Library You can browse our library of manuals, support documentation, drivers, and other downloads to help you solve common problems.
Page 314: Notices
The following paragraph does not apply to any country where such provisions are inconsistent with local law: LEXMARK INTERNATIONAL, INC., PROVIDES THIS PUBLICATION “AS IS” WITHOUT WARRANTY OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, THE IMPLIED WARRANTIES OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE.
Page 315 All licensing notices associated with this product can be viewed from the root directory of the installation software CD. Trademarks Lexmark, Lexmark with diamond design, MarkNet, and MarkVision are trademarks of Lexmark International, Inc., registered in the United States and/or other countries.
Page 316: Noise Emission Levels
The WEEE logo signifies specific recycling programs and procedures for electronic products in countries of the European Union. We encourage the recycling of our products. If you have further questions about recycling options, visit the Lexmark Web site at www.lexmark.com for your local sales office phone number.
Page 317: Energy Star
ENERGY STAR Any Lexmark product bearing the ENERGY STAR emblem on the product or on a start-up screen is certified to comply with Environmental Protection Agency (EPA) ENERGY STAR requirements as configured when shipped by Lexmark.
Page 318: Power Consumption
The product is plugged into an electrical outlet, but the power switch is turned off. 0 The power consumption levels listed in the previous table represent time-averaged measurements. Instantaneous power draws may be substantially higher than the average. Values are subject to change. See www.lexmark.com for current values.
Page 319 Notices Sleep Mode This product is designed with an energy-saving mode called Sleep Mode. The Sleep Mode saves energy by lowering power consumption during extended periods of inactivity. The Sleep Mode is automatically engaged after this product is not used for a specified period of time, called the Sleep Mode Timeout. Factory default Sleep Mode Timeout for this product (in minutes): By using the configuration menus, the Sleep Mode Timeout can be modified between 1 minute and 120 minutes.
Page 320: Industry Canada Compliance Statement
Note: To assure compliance with FCC regulations on electromagnetic interference for a Class B computing device, use a properly shielded and grounded cable such as Lexmark part number 1021231 for parallel attach or 1021294 for USB attach. Use of a substitute cable not properly shielded and grounded may result in a violation of FCC regulations.
Page 321 The manufacturer of this product is: Lexmark International, Inc., 740 West New Circle Road, Lexington, KY, 40550 USA. The authorized representative is: Lexmark International Technology Hungária Kft., 8 Lechner Ödön fasor, Millennium Tower III, 1095 Budapest HUNGARY.
Page 322: Notice To Users Of The Canadian Telephone Network
Notices This equipment contains no user serviceable parts. For repair and warranty information, contact Lexmark International, Inc. See the previous paragraph for contact information. Connection to party line service is subject to state tariffs. Contact the state public utility commission, public service commission, or corporation commission for information.
Page 323: Notice To Users Of The New Zealand Telephone Network
Notices la prise de courant à laquelle l’équipement est connecté. Utilisez un parasurtenseur répondant à des caractéristiques nominales satisfaisantes et certifié par le laboratoire d’assureurs UL (Underwriter’s Laboratories), un autre laboratoire agréé de type NRTL (Nationally Recognized Testing Laboratory) ou un organisme de certification agréé dans votre région ou pays.
Page 324: Using This Product In Switzerland
Using this product in Switzerland This product requires a Swiss billing tone filter (Lexmark part number 80D1877) to be installed on any line which receives metering pulses in Switzerland. The filter must be used, as metering pulses are present on all analog telephone lines in Switzerland.
Page 325: Regulatory Notices For Wireless Products
Uso del prodotto in Svizzera Questo prodotto richiede un filtro toni Billing svizzero, (codice Lexmark 80D1877) da installare su tutte le linee che ricevono impulsi remoti in Svizzera. È necessario utilizzare il filtro poiché gli impulsi remoti sono presenti su tutte le linee analogiche in Svizzera.
Page 326 Compliance is indicated by the CE marking. The manufacturer of this product is: Lexmark International, Inc., 740 West New Circle Road, Lexington, KY, 40550 USA. The authorized representative is: Lexmark International Technology Hungária Kft., 8 Lechner Ödön fasor, Millennium Tower III, 1095 Budapest HUNGARY.
Page 327 Alulírott, Lexmark International, Inc. nyilatkozom, hogy a termék megfelel a vonatkozó alapvetõ követelményeknek és az 1999/5/EC irányelv egyéb elõírásainak. Íslenska Hér með lýsir Lexmark International, Inc. yfir því að þessi vara er í samræmi við grunnkröfur og aðrar kröfur, sem gerðar eru í tilskipun 1999/5/EC. Italiano Con la presente Lexmark International, Inc.
Page 328: Limited Warranty
Remarketer or Lexmark, or ship it prepaid and suitably packaged to a Lexmark designated location. You are responsible for loss of, or damage to, a product in transit to the Remarketer or the Lexmark designated location.
Page 329: Limitation Of Liability
ANY LOST PROFITS, LOST SAVINGS, INCIDENTAL DAMAGE, OR OTHER ECONOMIC OR CONSEQUENTIAL DAMAGES. This is true even if you advise Lexmark or a Remarketer of the possibility of such damages. Lexmark is not liable for any claim by you based on a third party claim.
Page 330 Notices Additional rights Some states do not allow limitations on how long an implied warranty lasts, or do not allow the exclusion or limitation of incidental or consequential damages, so the limitations or exclusions contained above may not apply to you. This limited warranty gives you specific legal rights.
Page 331: Index
Index Index Change [paper source] to [custom Numerics copying using 69 string] 250 250‑sheet tray Adjusting color 250 Change [paper source] to [custom loading 42 adjusting copy quality 74 type name] 250 550‑sheet tray adjusting printer display Change [paper source] to [paper installing 33 brightness 198 type] [paper size] 250...
Page 332 Index Configuration change, some held controller board using the ADF 69 jobs were not restored [57] 251 accessing 26 using the scanner glass 70 configuration information copies copying different paper sizes 72 wireless network 38 copy options 79 copying multiple pages on one configurations copy job, canceling sheet 76...
Page 333 Index directory list encrypting the printer hard Save As Shortcut 88 printing 68 disk 203 Send As 87 Disk full [62] 252 enlarging a copy 74 subject 86 Disk must be formatted for use in envelopes e‑mail screen this device 252 loading 45, 47 advanced options 88 disk wiping 203...
Page 334 Index scan preview 110 file name Hibernate mode Fax partition inoperative. Contact scan options 116 using 197 system administrator. 252 finding more information about the Hibernate Timeout fax screen printer 9 setting 197 advanced options 111 finding printer IP address 19 hiding icons on the home screen 20 options 110 Finishing menu 183...
Page 335 Index Insufficient memory, some Held Load [paper source] with [paper menu settings page Jobs were deleted [37] 253 size] 255 printing 41 Insufficient memory, some held Load [paper source] with [paper menus jobs will not be restored [37] 254 type] [paper size] 255 Active NIC 131 interior of the printer Load Manual Feeder with [custom...
Page 336 207 [54] 257 checking, using the Embedded Network Card menu 133 Web Server 207 Network Reports menu 132 using genuine Lexmark 208 network settings page setup PCL Emul menu 190 Embedded Web Server 232 e‑mail options 87 PDF menu 189...
Page 337 Index clipped pages or images 277 selecting a location 10 [x]‑page jam, open front door gray background on prints 278 shipping 231 [20y.xx] 243 horizontal voids appear on printer control panel [x]‑page jam, open front door to prints 279 adjusting brightness 198 clear fuser [20y.xx] 240 print irregularities 282 factory defaults, restoring 234...
Page 338 41 to modem, fax is disabled. 257 administrator if problem persists. printing a network setup page 41 Non-Lexmark [color] [supply type], [840.02] 261 printing confidential and other held see User's Guide [33.xy] 257 Scanner jam, remove all originals...
Page 339 57, 195 imaging kit [32.xy] 261 partial document or photo recycling Replace waste toner bottle scans 309 Lexmark packaging 199 [82.xy] 261 scan job was not successful 307 Lexmark products 199 reports scanner unit does not toner cartridges 199...
Page 340 195 Server 311 setting up fax and e‑mail storing 210 checking an unresponsive functions 304 using genuine Lexmark 208 printer 264 Setup menu 181 using recycled paper 195 contacting customer support 313 shipping the printer 231 Supplies menu 120...
Page 341 Index fax and e‑mail functions are not tray linking does not work 276 Unformatted flash detected set up 304 unexpected page breaks [53] 263 solving basic printer occur 276 Universal paper size problems 264 troubleshooting, print quality setting 42 the scanner does not respond 310 blank pages 285 Universal Setup menu 129 troubleshooting, color quality...
Page 342 Index Waste toner bottle nearly full [82.xy] 263 wiping the printer hard disk 203 Wireless menu 135 wireless network configuration information 38 wireless network setup using the Embedded Web Server 40 wireless setup wizard using 39 XPS menu 189...

This manual is also suitable for:

Xc2132

Lexmark CX510 Series User Manual

Safety Information

Learning about the Printer

Understanding the Printer Control Panel

Setting up and Using the Home Screen Applications

Additional Printer Setup

Loading Paper and Specialty Media

Paper and Specialty Media Guide

Printing

Copying

E-Mailing

Faxing

Scanning

Understanding the Printer Menus

Saving Money and the Environment

Securing the Printer

Maintaining the Printer

Managing the Printer

Clearing Jams

Troubleshooting

Notices

Quick Links

Need help?

Questions and answers

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Summary of Contents for Lexmark CX510 Series