Call Routing Page - D-Link VoiceCenter DVX-2000MS User Manual

Section  - Installation

Call Routing Page

The Call Routing page contains information and options related to call routing plans, which determine how incoming
calls are handled. Response Point supports the Automated Receptionist Plan, Receptionist Plan, and Multiple Phones
™
Ring Plan.
To see changes that you've made to these options, click Refresh at the bottom of the Tasks list, as needed. To see
an explanation of the selections, click the corresponding commands in the Tasks list, and click Help in the respective
dialog boxes for more detailed information.
Note: You can set call forwarding rules for individual users on the Call Forwarding tab in the User Properties dialog
box. In addition, employees can set their own call forwarding rules using the Assistant program.
Options
Choose How to Answer Calls
Specify the Automated Receptionist Plan or the Receptionist Plan for call handling.
Configure Automated Receptionist Properties
Specify settings for the Automated Receptionist. These include specifying that callers can ask for a directory that lists
users and their extension numbers; and greetings, answers, and questions that the Automated Receptionist can say
to callers, such as "Please say the name of the person or group you would like to talk to."
Configure Bypass Receptionist
Designate the external phone numbers that can bypass the Automated Receptionist or the receptionist and instead go
directly to specified extension numbers.
Configure External Access
Designate the external phone numbers that can access Response Point remotely. When people make calls using these
specified phone numbers, they will be able to access Response Point as if they had pressed the Response Point button
on a phone in the office.
D-Link DVX-000MS User Manual