D-Link VoiceCenter DVX-2000MS User Manual page 146

Section  - Troubleshooting
• Response Point
™
Receptionist Plan, and then call the number. If the Automated Receptionist answers, the phone line and the adapter
are configured and connected properly. If the problem persists, check the phone itself. See if any red messages
appear in the Phone list on the Phone System page, try restarting the phone, and make sure that the primary
user's (if applicable to the device) extension number shows up on the display panel (if applicable to the device).
• The phone lines supplied by the phone company may not be active yet. Contact your phone service provider's
customer support service for more information.
Why can't our employees add contacts using Assistant?
This condition may occur when the base unit storage space is at full capacity for Response Point files. Go to the Base
Unit page, and confirm that more than 75 MB of storage space is still available.
To ensure that the minimum storage space is always available for Response Point files, the base unit will delete Response
Point files if they exceed the minimum of required free space. If so, these files will be deleted in the following order:
1. All files in the temporary folder on the base unit.
2. All personal contacts.
3. All voicemail older than 15 days.
Why can't I record my voice prompts using the text-to-speech (TTS) program that I've chosen in Windows?
Response Point automatically uses Microsoft Anna to record your sound files. If this text-to-speech program is not
available, Response Point chooses another Microsoft TTS program that comes with your operating system, regardless
of which TTS program you've manually specified in Windows.
What should I do if I'm having trouble voice dialing a personal contact?
If you've repeatedly tried to voice dial a particular personal contact, and each time the Automated Receptionist says
"invalid location," use Assistant to remove the contact from the phone system, re-add the contact, and then try placing
your call again.
D-Link DVX-000MS User Manual
may be experiencing connectivity problems. To test receiving calls, set up the Automated
1