Fourth Coffee - D-Link VoiceCenter DVX-2000MS User Manual

Section  - Installation
Rather than one big office, Fourth Coffee operates in a building with a reception area in the front—which includes a
desk for the receptionist, an office for the owner, and another office for the office manager. Each of these work areas
has a desk, phone, and computer. In the middle of the building is a warehouse, where coffee beans are packaged.
The warehouse is flanked by two rooms with phones—a lunch room for the employees, and a shipping area where the
company tracks inventory and stores shipping information.
The phone system administrator for Fourth Coffee might consider configuring the following features with Response
Point :
™
• Receptionist Plan so that the receptionist primarily answers incoming calls, and backup plan with the owner and
office manager answering calls when the receptionist is away. After hours, this business may want to switch
to the Automated Receptionist Plan, where the automated voice answers and routes calls to voicemail.
• Using Assistant, add or import contacts into Response Point. This is useful, for example, so the office manager
can voice dial phone numbers that he calls frequently, such as vendors and suppliers.
• User types: person (for the receptionist, owner, and office manager) and location (for the lunch room and shipping
area).
D-Link DVX-000MS User Manual

Fourth Coffee