D-Link VoiceCenter DVX-2000MS User Manual page 145

Section  - Troubleshooting
Why isn't the base unit responding?
This condition may occur when there is a connectivity issue between the computer on which Administrator is running
and the base unit. Check these possible issues and resolutions in the following order:
• Make sure that the computer on which Administrator is running is physically connected to the LAN.
• Check that the software on the computer running Administrator can access the network. For example, connect to
the Internet or access some other network resource, such as file share or printer.
• If you can't get to network resources, check that the network is operating for other computers.
• If the network is working, restart the computer running Administrator, and try connecting to the network again.
• If that works but you still can't connect to the base unit, make sure that the base unit is connected, plugged in,
and then restart it. Remember that while you're restarting the base unit, the phone system can't receive or place
calls and existing calls may be dropped.
Why can't I see the phone that I just configured on the Phone System page?
If the phone is securely plugged in to both an electrical outlet and the LAN, you can try reinitializing the phone so that
you can see it on the Phone System page. To do this, go through the Configure Phone Wizard, changing nothing, and
click Finish at the end.
I can see the phone line adapter and my phone on the Phone System page, but I still can't receive or place
any calls. What's wrong?
This condition may occur for the following reasons:
• If you've plugged the phone line adapter into a power source and to the network, configured it through Administrator,
but forgot to plug the phone line into the phone line adapter. Some phone line adapters will automatically detect
this condition, but not all of them. Try plugging the phone line into the port of the phone line adapter and placing
a call.
• The phone lines may be plugged into the wrong ports. For example, if you configured ports 1 and 2 but plugged
the phone cables into ports 3 and 4.
D-Link DVX-000MS User Manual 1