D-Link VoiceCenter DVX-2000MS User Manual page 60

Section  - Installation
Which customers
are calling frequently
or infrequently?
Which PSTN lines are
busy when customers
call? Does my business
need another line?
Which advertising
campaigns are reaching a
target market successfully
or unsuccessfully?
How many minutes
are spent on a call?
Are the longest calls
placed through the most
cost-effective service?
Are customers hanging
up before being helped?
Note: Incoming calls made using External Access phone numbers are treated as Internal. The log will show which
voice service handled the calls because they were made from external phones
D-Link DVX-000MS User Manual
Calls from a
specific number
Calls through a
specific port
Calls from a
specific region
Calls of a specific duration Today, Incoming
Calls of a specific duration
using a VoIP service
Calls disconnected
before reaching a user
All available calls,
Incoming calls, All
All available calls,
Incoming and
outgoing, All calls
All available calls,
Incoming calls, All users
and outgoing calls,
<person user>
All available calls,
Calls through VoIP
service, All users
All available calls,
All calls, All users
To column (look
for customer's
phone number)
Save to CSV file, and
see Error Reason (look
for No available line)
Save to CSV file, and see
Source Name/Number
To/From and
Minute columns
To and Minute column
(see VoIP icon)
Result column (see
Unanswered icon)
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