D-Link VoiceCenter DVX-2000MS User Manual page 147

Section  - Troubleshooting
What should I do if I see this message in the event log?
"The Microsoft Response Point Dialog Manager encountered an error while loading device registration information.
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Some devices may not work correctly until they re-register. Most devices will re-register periodically without any action
from the administrator."
If this message does not eventually disappear from the event log, the phone may not have been properly connected to
the base unit. Using Administrator, remove the phone from the phone system, re-add the phone, and then check the
event log again to see if the message is gone.
Why can't I record sound files with my phone using Administrator?
If you are unable to record sound files with your phone using Administrator, your firewall might be configured to block
communication with this program. Make sure that you have set up an exception that allows the Administrator program
to communicate through your firewall.
Why do the Assistant and Administrator programs display a different number of contacts for the same user?
Response Point may list a different number of contacts for the same user on the Contacts tab (in Assistant) and in
the Storage Space Details dialog box (in Administrator), if the Assistant program encountered an error when the
user originally uploaded the contacts. As a result, the defective links to these contacts may consume a large amount
of storage space on the base unit. You will not be able to edit or remove the contacts using Assistant. To reclaim the
lost storage space, remove and then re-add the user to the phone system using Administrator. When you do this, all
contacts, voice messages, and settings associated with this user will be lost.
D-Link DVX-000MS User Manual 1