D-Link VoiceCenter DVX-2000MS User Manual page 59

Section  - Installation
To view a specific call history log
1. In the Interval to show list, choose a timeframe to view.
2. In the Types of calls to show list, choose the type of call to view.
3. In the Show calls to and from user list, choose a user to view.
4. Wait for Administrator to load your selections and display the results in the Call information table.
5. Click Save to create a CSV file, which displays more advanced information.
6. Review the following table for guidance on analyzing, filtering, and sorting specific call information.
To view a specific call history log
1. In the Interval to show list, choose a timeframe to view.
2. In the Types of calls to show list, choose the type of call to view.
3. In the Show calls to and from user list, choose a user to view.
4. Wait for Administrator to load your selections and display the results in the Call information table.
5. Click Save to create a CSV file, which displays more advanced information.
6. Review the following table for guidance on analyzing, filtering, and sorting specific call information.
If you want to know
Are employees making
appropriate calls?
Are customers reaching
the appropriate
departments?
Which customers are
being called frequently
or infrequently?
D-Link DVX-000MS User Manual
Search for
Calls made by a
specific person user
Calls received by a
specific group user
Calls to a specific number All available calls,
Filter lists by
All available calls,
Outgoing calls,
<person user>
All available calls,
Incoming calls,
<group user>
Outgoing calls, All users
View results by
To and Minute column
From column
From column