D-Link VoiceCenter DVX-2000MS User Manual page 149

Section  - Troubleshooting
Why did I lose my call when I put it on hold?
You can put your calls on hold, if your phone supports that feature, or park it, using the Response Point
put on hold for an extended time will be automatically terminated. If you think you will be away from the phone for a
long time, park the call instead. (Response Point supports nine parking spaces for calls.)
Why aren't my voice messages showing up in my e-mail inbox as voicemail attachments?
If you are not receiving any e-mail messages or the e-mail messages do not have a voicemail attachment, the problem
may be caused by one of the following:
• Your voicemail settings are not configured properly or your e-mail address was entered incorrectly. Verify that
the Receive messages as attachments to e-mail checkbox is selected and your e-mail address is correct on the
Voicemail tab.
• Your e-mail server or e-mail reader application's spam or virus checker filtered the message. Look for the message
in the Junk E-Mail or Deleted Items folder. Add the sending e-mail address to the list of approved senders so that
messages from the base unit do not get filtered as junk e-mail in the future.
• If you received the e-mail message but there is no WAV file attachment, your e-mail server or e-mail program
may have removed the attachment as part of virus filtering. (You can probably adjust the filters so that it will allow
WAV file attachments, or add the sending e-mail address to the list of approved senders to prevent the e-mail
application from removing attachments.)
• There may be a problem with the e-mail server configuration in the phone system. If you have verified that your
configuration is correct and the messages are not being filtered as spam, report the problem to your phone system
administrator.
Why don't I see notifications for all my incoming calls?
Because Assistant can associate with a phone that has multiple extension numbers, it is possible to see more than one
notification window at a time, if multiple calls come in for these extension numbers simultaneously. Assistant displays
a maximum of four notification windows. No notification window will appear if a fifth call comes in.
D-Link DVX-000MS User Manual
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