Setting Greetings For The Automated Receptionist To Use - D-Link VoiceCenter DVX-2000MS User Manual

Section  - Installation

Setting Greetings for the Automated Receptionist to Use

The Automated Receptionist Plan is useful if you want the automated voice, called the Automated Receptionist, to answer
and route calls. How the Automated Receptionist greets and prompts people is important because callers hear these
greetings every time they contact your business. In addition, audio quality is key for creating a pleasant experience for
callers. See Tips For Recording Greetings and Prompts for more detailed information.
To configure the welcome greeting and opening prompt:
1. Click the Call Routing button.
2. In the Tasks panel, click Configure Automated Receptionist Properties.
3. Select the Welcome greeting check box.
4. Click Configure, and decide whether you want to use the system-provided greeting, record a custom greeting, or
upload a sound file with the greeting that you want.
5. When you're finished specifying the greeting, click OK.
6. Click Configure to record the Please say the name of the person or group prompt, which is required so that
Response Point can detect the answers from callers. This opening prompt is played immediately after the welcome
™
greeting.
7. When you're finished specifying the prompt, click OK.
8. When you're satisfied with both the welcome greeting and opening prompt, click OK in the Configure Automated
Receptionist Properties dialog box.
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