D-link DVX-2000MS-5 - VoiceCenter IP Phone System Manuals

Table of Contents

• • 2

    Table of Contents

• 5

  Product Overview

  • 5

    Package Contents
  • 5

    System Requirements
  • 6

    Introduction
  • 8

    Important Considerations
    • 8

      Emergency Considerations
    • 9

      Privacy Considerations
    • 11

      Security Considerations
    • 12

      Security Certificates
    • 13

      Performance Considerations
    • 14

      Setting Passwords
  • 15

    Features
  • 16

    Hardware Overview
    • 16

      Connections
    • 17

      Leds

• 18

  Installation

  • 18

    Hardware Installation
    • 18

      Connecting the DVX-2000MS Base Unit
    • 19

      Connecting the DPH-125MS IP Phones
    • 20

      Connecting the DVG-3104MS Gateway
  • 21

    Software Installation
    • 21

      Installing Microsoft Response Point Administrator
    • 25

      Starting Microsoft Response Point Administrator
      • 27

        Configure the DPH-125MS IP Phones
      • 32

        Configure the DVG-3104MS Gateway
    • 36

      Installing Microsoft Response Point Assistant
    • 40

      Starting Microsoft Response Point Assistant

• 41

  Getting Started

  • 41

    What Is a Phone
  • 42

    What Is a User
  • 44

    What Is an Extension Number
  • 44

    What Is a Phone Line
  • 44

    What Is a Phone Service
  • 45

    Office Scenarios
    • 46

      Margie's Travel
    • 47

      Fourth Coffee
    • 48

      Southridge Video
    • 49

      Choosing Your Call Routing Plan
  • 51

    Introduction to Microsoft Response Point Administrator
    • 58

      About Call History
    • 58

      Viewing Call History
    • 62

      Phone System Page
    • 64

      Base Unit Page
    • 68

      Call Routing Page
    • 69

      Upgrading Software
    • 71

      Understanding Information Storage and Retrieval
    • 73

      Checking the Status of the Phone System
    • 73

      Configuring IPSEC

• 74

  Using Microsoft Response Point Administrator

  • 74

    Phones
    • 75

      Adding a Phone
    • 76

      Editing a Phone
  • 77

    Removing a Phone

• 78

  Users

  • 78

    Adding a User
  • 79

    Editing a User
  • 80

    Removing a User
  • 81

    User Properties
    • 81

      Specifying a Persons Name
    • 82

      Specifying a Job Role Name
    • 83

      Specifying a Location Name
    • 84

      Specifying a Group Name
    • 85

      Publishing User Information in the Directory
    • 86

      Enabling the Directory
    • 87

      Disabling the Directory

• 88

  Voicemail

  • 88

    Setting Voicemail Options
  • 89

    Specifying How You Retrieve Voicemail
  • 90

    Setting a Voicemail Greeting
  • 91

    Resetting the Extension Number Password

• 92

  Phone Service

  • 93

    Adding Phone Service
  • 94

    Editing Phone Service
  • 95

    Removing Phone Service

• 96

  Base Unit

  • 96

    Viewing the Event Log
  • 97

    Viewing Storage Space Detail
  • 99

    Changing the Base Unit Password
  • 100

    Configuring the E-Mail Server
  • 101

    Change the Date and Time
  • 102

    Backing Up the Base Unit
    • 103

      Restoring a Backup of the Base Unit
  • 104

    Call Routing Plans
    • 104

      Setting Up a Call Routing Plan
      • 105

        Setting Up an Automated Receptionist Plan
      • 106

        Setting Up a Receptionist Plan
      • 107

        Setting Up an Operator
      • 108

        Setting Up a Multiple Phones Ring Plan
    • 111

      Configuring Automated Receptionist Properties
      • 112

        Setting Greetings for the Automated Receptionist to Use
      • 113

        Tips for Recording Greetings and Prompts
      • 115

        Configure Bypass Receptionist
      • 116

        Configuring External Access
      • 117

        Setting Call Forwarding Options

• 118

  Using Microsoft Response Point Assistant

  • 118

    Introduction
  • 119

    Upgrading Assistant
  • 120

    Logging On to Assistant
  • 121

    User Properties
    • 121

      Specifying Your Name
    • 122

      Specifying a Group Name
    • 122

      Specifying a Job Role Name
    • 123

      Specifying a Location Name
    • 123

      Changing Your Extension Number Password
    • 124

      Publishing Your Name in the Directory
  • 125

    Phone Calls
  • 125

    Using Manual Dialing
    • 125

      Dialing an Internal Call
    • 125

      Dialing an External Call
  • 126

    Using Voice Dialing
    • 126

      Voice Dialing an Internal Call
    • 126

      Voice Dialing an External Call
  • 127

    Answering a Call
  • 127

    Transferring a Call
  • 128

    Parking and Retrieving a Call
  • 129

    Forward a Call
  • 130

    Using the Public Address System
  • 131

    Call Notifications
    • 132

      Enabling Call Notifications

• 133

  Contacts

  • 133

    Importing Contacts
  • 134

    Adding and Editing Contacts
  • 135

    Deleting Contacts

• 136

  Voicemail

  • 136

    Setting Voicemail Options
    • 137

      Specifying How You Retrieve Voicemail
  • 138

    Setting Your Voicemail Greeting
    • 139

      Tips for Recording Your Greeting
  • 141

    Reviewing Your Voice Messages
    • 141

      In the Office
    • 142

      Out the Office
    • 143

      From an E-Mail Program

• 144

  Troubleshooting

  • 144

    Administrator
  • 148

    Assistant

• 152

  Networking Basics

  • 152

    Check Your IP Address
  • 153

    Statically Assign an IP Address

• 154

  Technical Specifications

• 156

  Contacting Technical Support

• 157

  Warranty

  • 160

    Limitation of Liability
  • 160

    Governing Law
  • 161

    Fcc Statement

• 162

  Registration