Software-Related Problems; Cannot Print Data - Brother DCP-J552DW Service Manual

4.4

Software-related Problems

Software-related problems, such as not being able to print from the PC, can be resolved by end users
by following the User Check items, regardless of whether test printing or printer settings printing
can be done through machine operation. If the same problem occurs, follow each procedure in the
order of the number described in the Step column in the tables below.
4.4.1

Cannot print data

<User Check>
- Check if USB cable or LAN cable is not broken.
- Check if the correct product is selected when the interface switching device is in use.
- Check the driver settings.
- Reset to the factory default. (Refer to the User's Guide)
Step
1 Main PCB defective
Cause
Replace the main PCB ASSY.
2-71
Solution
Confidential