Error Indication; Error Codes - Brother DCP-J552DW Service Manual

3

ERROR INDICATION

This machine has self-diagnostic functions. When the machine is not working properly, it diagnoses
the error, displays error messages on the LCD according to the symptoms, and helps the service
personnel quickly investigate the cause of the problem.
3.1

Error Codes

Error
Code
Problem during duplex-printing
0E During switchback, the registration sensor has gone to a paper-feeding state or
a no-paper state in an unspecified timing.
Recording paper size error (duplex-printing/duplex-copying)
17
(Detected by the paper width sensor and the registration sensor)
Paper jam during duplex-printing
18 The registration sensor does not detect paper feed within specified pulse
numbers in the second side paper re-feed.
Cannot identify a black ink cartridge
20
Detected by the ink cartridge detection sensor and the ink remaining sensor.
Cannot identify a yellow ink cartridge
21
Detected by the ink cartridge detection sensor and the ink remaining sensor.
Cannot identify a cyan ink cartridge
22
Detected by the ink cartridge detection sensor and the ink remaining sensor.
Cannot identify a magenta ink cartridge
23
Detected by the ink cartridge detection sensor and the ink remaining sensor.
Problem with the ink cartridge IC chip
- Authentication mismatch
24
- An incompatible cartridge was detected
- It was detected that a wrong color cartridge is loaded
Unable to communicate with the ink cartridge IC chip.
25
(Ink cartridge side)
The black ink cartridge has reached its replacement period.
26 Ink ejection has reached the specified number of times when the ink remaining
sensor determines that there is no remaining ink.
The yellow ink cartridge has reached its replacement period.
27 Ink ejection has reached the specified number of times when the ink remaining
sensor determines that there is no remaining ink.
The cyan ink cartridge has reached its replacement period.
28 Ink ejection has reached the specified number of times when the ink remaining
sensor determines that there is no remaining ink.
The magenta ink cartridge has reached its replacement period.
29 Ink ejection has reached the specified number of times when the ink remaining
sensor determines that there is no remaining ink.
Description
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Reference
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