PDF file / Brother print from OS X v10.7.x, 10.8.x and your iPhone, Solutions Center iPod touch, iPad, or other iOS device to your Brother machine without installing a printer driver. Google Cloud Print This Guide provides details on how to use Google...
Viewing User’s Guides ..................2 How to access Guides for Advanced Features............4 ® Accessing Brother Support (Windows ) ..............5 Accessing Brother Support (Macintosh) ..............5 Control panel overview ..................6 2.7"(67.5 mm) Touchscreen LCD ..............8 Basic Operations ...................11 Changing the keyboard setting..............12 Shortcut Settings ....................12 Adding Copy Shortcuts ..................12...
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Loading documents How to load documents ..................31 Using the ADF ....................31 Using the scanner glass ................32 Unscannable area ..................33 Sending a fax How to send a fax ....................34 Stop faxing..................... 36 Setting scanner glass size for faxing ............. 36 Colour fax transmission .................36 Cancelling a fax in progress ................37 How to preview an outgoing fax (MFC-J870DW) ..........
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Dialling and storing numbers How to dial ......................55 Manual dialling....................55 Dialling from the Address Book ..............55 Fax Redial .....................56 Additional Dialling Operations................56 Outgoing Call history ..................56 Caller ID history .....................57 Storing numbers ....................58 Storing a pause .....................58 Storing Address Book numbers..............58 Changing or deleting Address Book names or numbers .......59 Making copies How to copy ......................60...
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Error animations ..................103 Transferring your faxes or Fax Journal report ..........103 Document jam .................... 104 Printer jam or paper jam (MFC-J650DW)............ 106 Printer jam or paper jam (MFC-J870DW)............ 112 Disc Jam (MFC-J870DW)................119 If you are having difficulty with your machine ............ 121 Dial Tone detection..................133...
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Scan to a memory card or USB Flash drive Security features (MFC models) Printing photos from a camera (DCP-J752DW, TX Lock (MFC-J650DW) MFC-J650DW and Memory Security (MFC-J870DW) MFC-J870DW) Sending a fax (MFC models) Printing photos directly from a PictBridge camera...
Using the WARNING documentation WARNING indicates a potentially hazardous situation which, if not avoided, Thank you for buying a Brother machine! could result in death or serious injuries. Reading the documentation will help you make the most of your machine. CAUTION...
Start screen and the desktop. PhotoCapture Center™, Printer, Scanner, PC-Fax, and Network features. When you are Tap or click Brother Utilities either on ready to learn detailed information about the Start screen or the desktop. these operations, you can read the Advanced User’s Guide and Software and...
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CD-ROM into your CD-ROM drive. Turn on your Macintosh. Insert the NOTE Brother CD-ROM into your CD-ROM drive. The following window will appear. If the Brother screen does not appear, go to Computer or My Computer. (For ® ® Windows...
Internet. Guide.) Wi-Fi Direct™ Guide (MFC-J870DW) This Guide provides details on how to configure and use your Brother machine for wireless printing directly from a mobile device supporting the Wi-Fi Direct™ standard. Mobile Print/Scan Guide for Brother iPrint&Scan...
(Brother Solutions Center) on the CD-ROM. Center) on the CD-ROM. Click Brother Support on the Top Menu. Double-click the Brother Support icon. The following screen will appear: The following screen will appear: To access our website ...
Chapter 1 Control panel overview The MFC-J650DW and MFC-J870DW have the same 2.7"(67.5 mm) Touchscreen LCD and Touchpanel. NOTE Most of the illustrations in this User’s Guide show the MFC-J870DW. 1 2.7"(67.5 mm) Touchscreen LCD (Liquid Crystal Display) This is a Touchscreen LCD. You can access the menus and options by pressing them as they are displayed on this screen.
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General information 2 Touchpanel: (MFC-J650DW) The LEDs on the Touchpanel only light up The WiFi light is on when WLAN Enable is when they are available for use. set to On. Back Power On/Off Press to go back to the previous menu level.
For more information, see Advanced User’s Guide: Checking the ink Lets you access the Scan mode. volume. Lets you connect the Brother machine to an Internet service when you press c, and then press For more information, see Web Connect...
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General information 12 New Fax(es) Shortcuts (MFC-J870DW) Lets you set up Shortcuts. You can save certain settings as a Shortcut so you can quickly send a fax, copy, scan and use web connect services. NOTE When Fax Preview is set to On, you can see how many new faxes you have received and stored in the memory.
Chapter 1 Settings screen 6 Fax Preview (MFC-J870DW) The Touchscreen LCD shows the machine See the Fax Preview setting. status when you press (Settings). Press to access the Fax Preview setting. 7 All Settings You can check and access all the machine's Press to access the full Settings menu.
General information Basic Operations Press Setup Receive. Press a or b to display Receive Mode. Press your finger on the Touchscreen LCD to operate it. To display and access all the settings and features tables and the available options, press d c or a b to scroll through them.
Chapter 1 Shortcut Settings Changing the keyboard setting You can add the fax, copy, scan and Web Connect settings you use most frequently by You can choose the type of keyboard for the setting them as your Shortcuts. Later you can Touchscreen.
General information When you have finished changing NOTE settings, press Save as Shortcut. • You can enter up to 20 digits for a fax number. Read and confirm the displayed list of settings you have chosen, and then • If the Shortcut is to be used for press OK.
Chapter 1 Adding Scan Shortcuts Do one of the following: When the machine is connected to a The following settings can be included in a PC using a USB connection: scan Shortcut: Press OK to confirm <USB> is chosen to Media as the PC Name.
General information Adding Web Connect Press your account. If the account needs a PIN, enter the Shortcuts PIN for the account using the keyboard on the Touchscreen. The settings for the following services can be Press OK. included in a Web Connect Shortcut: ...
Chapter 1 Change the settings for the Shortcut you To edit the name, hold down chose in step c. (For example, see delete the current name, and then enter Adding Copy Shortcuts on page 12.) a new name using the keyboard on the Touchscreen.
General information Volume Settings Beep Volume When the beep is on, the machine will make Ring Volume a sound when you press the Touchscreen or Touchpanel, or if you make a mistake, or after You can choose a range of ring volume you send or receive a fax.
Chapter 1 Touchscreen LCD Speaker Volume You can choose from a range of speaker Setting the backlight volume levels. brightness Press (Settings). If you are having difficulty reading the Touchscreen LCD, try changing the Press All Settings. brightness setting. Press a or b to display General Setup.
Loading paper Loading paper and NOTE • If the paper support flap (1) is open, close other print media it, and then close the paper support (2). NOTE To print on Photo (10 15 cm) or Photo L (89 127 mm) paper, you must use the photo paper tray.
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Chapter 2 Gently press and slide the paper width Gently put the paper into the paper tray guides (1) and then the paper length print side down and top edge in first. guide (2) to fit the paper size. Check that the paper is flat in the tray. Make sure that the triangular marks (3) on the paper width guides (1) and paper length guide (2) line up with the marks...
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Loading paper Gently adjust the paper width guides (1) While holding the paper tray in place, to fit the paper. pull out the paper support (1) until it Make sure the paper width guides lightly locks into place, and then unfold the touch the sides of the paper.
Chapter 2 Loading envelopes Loading envelopes Before loading, press the corners and sides of envelopes to make them as flat About envelopes as possible. Use envelopes that weigh between 80 to IMPORTANT 95 g/m If envelopes are “double-feeding”, put one Some envelopes need margin settings to envelope in the paper tray at a time.
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Loading paper Put envelopes in the paper tray with the If you have problems printing on address side down. If the envelope flaps envelopes with the flap on the short edge, are on the long edge, load the try the following: envelopes in the tray with the flap on the Open the envelope flap.
Chapter 2 Loading photo paper Press and slide the paper width guides (1) and paper length guide (2) to fit the paper size. Use the photo paper tray which has been cover, to print on Photo (10 15 cm) or Photo assembled on the top of the output paper tray L (89 ...
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Loading paper When you have finished printing photos, IMPORTANT return the photo paper tray to the If you do not return the photo paper tray to Normal printing position. the Normal printing position after printing photos, you will get a No Paper Fed Squeeze the blue photo paper tray error when you use cut sheet paper.
Chapter 2 Unprintable area The printable area depends on the settings in the application you are using. The figures show the unprintable areas on cut-sheet paper and envelopes. The machine can print in the shaded areas of cut-sheet paper when the Borderless print feature is available and turned on. (See Software and Network User’s Guide.) Cut-Sheet Paper Envelopes...
Press Press (Settings). Press a or b to display Plain Paper, Press Inkjet Paper, Brother BP71, Other Glossy or Transparency, and then press the option you want to Press a or b to display A4, A5, 10x15cm set. or Letter, and then press the option you want to set.
To get the best print quality, we suggest using the Brother paper in the table. The print quality can be affected by the type If Brother paper is not available in your of paper you use in the machine. country, we recommend testing various To get the best print quality for the settings papers before purchasing large quantities.
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Loading paper IMPORTANT DO NOT use the following kinds of paper: • Damaged, curled, wrinkled, or irregularly shaped paper 1 2 mm or greater curl may cause jams to occur. • Extremely shiny or highly textured paper • Paper that cannot be arranged uniformly when stacked •...
For Photo (10 15 cm) paper or Photo L (89 127 mm) paper, use the photo paper tray. (See Loading photo paper on page 24.) BP71 (260 g/m ) paper is especially designed for Brother inkjet machines.
Loading documents How to load Unfold the ADF Document Support (1). documents You can send a fax, make copies, or scan from the ADF (automatic document feeder) and from the scanner glass. Using the ADF The ADF can hold up to 20 pages and feeds each sheet individually.
Chapter 3 Using the document guidelines on the IMPORTANT left and top, place the document DO NOT leave thick documents on the face down in the upper left corner of the scanner glass. If you do this, the ADF may scanner glass.
Loading documents Unscannable area The scannable area depends on the settings in the application you are using. The figures show the unscannable areas. Usage Document Top (1) Left (2) Size Bottom (3) Right (4) 3 mm 3 mm Letter 4 mm Legal Copy All paper...
Sending a fax How to send a fax (MFC-J650DW) Press (Fax). The following steps show how to send a fax. (MFC-J870DW) Do one of the following to load your Do one of the following: document: When Fax Preview is set to Off, Place the document face down in the ADF.
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Sending a fax You can change the following Enter the fax number. fax-sending settings. Press Options. Using the dial pad Press a or b to scroll through the fax settings. When the setting you want is Using (Address Book) displayed, press it and choose your new ...
When you send a colour side portion of the faxes will be missing. fax, the machine will send it in real time (even if Real Time TX is set to Off). Load your document. Load your document. (MFC-J650DW) (MFC-J650DW) Press (Fax). Press (Fax).
Sending a fax Press Fax Start. Description Cancelling a fax in progress Enlarge the fax. Reduce the fax. If you want to cancel a fax while the machine Scroll vertically. is scanning, dialling or sending, press Scroll horizontally. How to preview an outgoing Rotate the fax clockwise.
Chapter 4 Transmission Verification NOTE Report • If you choose On+Image or Off+Image the image will only appear on the Transmission Verification Report if Real You can use the Transmission Verification Time Transmission is set to Off. The Report as proof that you sent a fax. This image will not appear on the report when report lists the sender’s name or fax number, you send a colour fax.
Receiving a fax Receive Modes You must choose a Receive Mode depending on the external devices and telephone services you have on your line. Choose the Receive Mode By default, your machine will automatically receive any faxes that are sent to it. The diagram below will help you choose the correct receive mode.
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Chapter 5 Press Receive Mode. NOTE If the option to change the receive mode is unavailable, make sure the BT Call Sign feature is set to Off. (See Advanced User’s Guide: To enable the machine to work with BT Call Sign (with your external telephone only).) Press a or b to display Fax Only, Fax/Tel, External TAD or Manual and then press the option you want.
Receiving a fax Using Receive Modes Manual Manual mode turns off all automatic Some Receive Modes answer automatically answering functions unless you are using the (Fax Only and Fax/Tel). You may want to BT Call Sign feature. change the Ring Delay before using these modes.
Chapter 5 Receive Mode settings F/T Ring Time (Fax/Tel mode only) Ring Delay When somebody calls your machine, you and your caller will hear the normal telephone The Ring Delay sets the number of times the ring. The number of rings is set by the ring machine rings before it answers in Fax Only delay setting.
Receiving a fax Press Setup Receive. NOTE Even if the caller hangs up during the fast Press a or b to display Fax Detect. double-ring, the machine will continue to ring for the set time. Press Fax Detect. Press On (or Off). Fax Detect Press If Fax Detect is On:...
Chapter 5 Fax Preview Using Fax Preview When you receive a fax, you will see a pop-up (Monochrome only) message on the Touchscreen. (For example: (MFC-J870DW) New Fax(es):01 [View]) Press View. How to preview a received fax The Touchscreen will display the fax list. NOTE You can view received faxes on the •...
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Receiving a fax Press the Touchscreen or Touchpanel How to print a fax to perform the following operations. Press (Fax). Description Enlarge the fax. Press (Received Faxes). Reduce the fax. Press the fax you want to view. Scroll vertically. Scroll horizontally. Press ...
Chapter 5 How to print all faxes in the list Turning off Fax Preview Press (Fax). Press (Settings). Press (Fax Preview). Press (Received Faxes). Press Off. Press Print/Delete. Press Yes to confirm. Do one of the following: If there are faxes stored in the memory, To print all new faxes, press a or b to do one of the following: display Print All(New Faxes).
Telephone and external devices Voice operations You can print a list of the Caller ID information received by your machine. (See Advanced User’s Guide: How to print a report.) Fax/Tel mode NOTE The Caller ID service varies with different When the machine is in Fax/Tel mode, it will carriers.
Chapter 6 Telephone services PBX and TRANSFER The machine is initially set to Normal, which Your machine supports the Caller ID lets the machine connect to a standard PSTN subscriber telephone service that some (Public Switched Telephone Network) line. telephone companies offer. However, many offices use a central telephone system or Private Branch Features like Voice Mail, Call Waiting, Call...
Telephone and external devices Voice over Internet Protocol If you have questions about how to connect your machine to the VoIP (VoIP) system, contact your VoIP provider. After you have connected your machine to VoIP is a type of phone system that uses an the VoIP system, check for a dial tone.
Chapter 6 Connecting an external TAD (telephone answering device) You may choose to connect an external answering device. However, when you have an external TAD on the same telephone line as the machine, the TAD answers all calls and the machine “listens” for fax calling (CNG) tones.
Telephone and external devices Set the TAD to answer calls. Multi-line connections (PBX) Set the Receive Mode to We suggest you ask the company who External TAD. (See Choose the installed your PBX to connect your machine. Receive Mode on page 39.) If you have a multi-line system, we suggest you ask the installer to connect the unit to the Recording an outgoing...
Chapter 6 External and extension Operation from external and extension telephones telephones If you answer a fax call on an extension or an Connecting an external or external telephone, you can make your machine take the call by using the Remote extension telephone Activation Code.
Telephone and external devices Using extension telephones Inadvisable connection of extension sockets (Fig. 1.) (U.K. only) Your premises may already be wired with parallel extension telephones, or you may plan to add extension telephones to your line, as well as your machine. While the simplest arrangement is a straightforward parallel connection, there are some problems with this.
Chapter 6 Using remote codes Press Setup Receive. Press a or b to display Remote Codes. Remote Activation Code Press Remote Codes. If you answer a fax call on an extension or Do one of the following: external telephone, you can tell your machine ...
Dialling and storing numbers How to dial Dialling from the Address Book Manual dialling Load your document. Load your document. Press (Fax). (MFC-J650DW) Press (Fax). Press (Address Book). (MFC-J870DW) Do one of the following: Do one of the following: ...
The last 30 numbers you sent a fax to will be stored in the outgoing call history. You can Load your document. choose one of these numbers to fax to, add to the Address Book, or delete from the history. (MFC-J650DW) Press (Fax). Press (Fax).
Dialling and storing numbers Caller ID history NOTE You can print the Caller ID list. This feature requires the Caller ID subscriber (See Advanced User’s Guide: How to service offered by many local telephone print a report.) companies. (See Caller ID (U.K. and Ireland only) on page 47.) The numbers, or names if available, from the last 30 faxes and telephone calls you...
Chapter 7 Storing numbers Enter the first fax or telephone number using the keyboard on the Touchscreen (up to 20 digits). You can set up your machine to do the Press OK. following types of easy dialling: Address Book and Groups for broadcasting faxes. NOTE Be sure to include the area code when NOTE...
Dialling and storing numbers Changing or deleting Address Do one of the following: Book names or numbers If you want to change the name, press Name. Enter the new name (up to 16 You can change or delete an Address Book characters) using the keyboard on name or number that has already been the Touchscreen.
Making copies How to copy If you want more than one copy, enter the number (up to 99). The following steps show the basic copy Press Mono Start or Colour Start. operation. Stop copying Do one of the following to load your document: ...
Press Paper Type. For information about changing the following copy settings, see Advanced User’s Guide: Press a or b to display Plain Paper, Copy options. Inkjet Paper, Brother BP71, Other Glossy or Transparency, Quality and then press the option you want to Enlarge/Reduce set.
Chapter 8 Paper Size If you are copying on paper other than A4 size, you will need to change the Paper Size Photo (10 15 cm) or Letter paper. setting. You can copy only on A4, A5, Load your document. Press (Copy).
(See Software and Network User’s Guide.) Using a memory card or USB Flash drive Your Brother machine has media drives (slots) for use with the following popular digital camera media: Memory Stick Duo™, Memory Stick PRO Duo™, SD Memory Card,...
Chapter 9 Getting started Open the media slot cover. Firmly put a memory card or USB Flash drive into the correct slot. 1 USB Flash drive IMPORTANT The USB direct interface supports only a USB Flash drive, a PictBridge-compatible camera, or a digital camera that uses the USB mass storage as standard.
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Printing photos from a memory card or USB Flash drive IMPORTANT • DO NOT insert a Memory Stick Duo™ into the lower SD slot, this may cause damage to the machine. • DO NOT insert more than one media card in the machine at the same time. Doing this may cause damage to the machine.
Chapter 9 Print Images Read and confirm the displayed list of options and do one of the following: If you want to change the print View Photos settings, press Print Settings. (See Advanced User’s Guide: You can preview your photos on the PhotoCapture Center™...
Printing photos from a memory card or USB Flash drive PhotoCapture Center™ How to scan to a print settings memory card or USB Flash drive You can temporarily change the print settings for the next print. You can scan monochrome and colour The machine returns to its default settings documents to a memory card or USB Flash after 1 minute.
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Chapter 9 Choose the settings for Scan Type, Resolution, File Type, Scan Size, Scan Long Paper, File Name, Auto Crop Remove Background Colour as required. MFC-J870DW only NOTE • If you chose colour in the scan type setting, you cannot choose the file type TIFF.
To print from a computer, you must install the printer driver. (For more information, see Software and Network User’s Guide.) Install the Brother printer driver from the CD-ROM. (See Quick Setup Guide.) From your application, choose the Print command.
How to scan to a computer Before scanning To use the machine as a scanner, install a scanner driver. If the machine is on a network, configure it with a TCP/IP address. Install the scanner drivers from the CD-ROM. (See Quick Setup Guide: Install MFL-Pro Suite.) ...
® (Windows Click (Brother Utilities), and then click the drop-down list and select your model name (if not already selected). Click SCAN in the left navigation bar, and then click ControlCenter4. The ControlCenter4 application will open. If the ControlCenter4 Mode screen appears, choose the Advanced Mode, and then click...
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Chapter 11 Set the scanning configuration. Click Configuration, and then select Button settings, Scan and File. The configuration dialog box appears. You can change the default settings. 1 Choose PDF (*.pdf) from the File Type drop-down list. 2 You can enter the file name you want to use for the document. 3 You can save the file to the default folder, or choose your preferred folder by clicking the (Browse) button.
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How to scan to a computer Click File. Press Scan. The machine starts the scanning process. The folder where the scanned data is saved will open automatically.
® (Windows Click (Brother Utilities), and then click the drop-down list and select your model name (if not already selected). Click SCAN in the left navigation bar, and then click ControlCenter4. The ControlCenter4 application will open. Make sure the machine you want to use is selected from the Model drop-down list.
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How to scan to a computer Choose the File tab. You can change the default settings. 1 Choose PDF (*.pdf) from the File Type drop-down list. 2 You can enter the file name you want to use for the document. 3 You can save the file to the default folder, or choose your preferred folder by clicking the (Browse) button.
Chapter 11 How to scan a document as a PDF file using the Touchscreen Load your document. (See How to load documents on page 31.) Press (Scan). Press d or c to display to File. Press to File. If the machine is connected to a network, press the PC Name. Do one of the following: ...
NFC logo on the lower left of the front of the the machine. machine. You must download and install Brother You must download and install Brother iPrint&Scan to your Android™ device to use iPrint&Scan to your Android™ device to use this function.
(CD/DVD/BD) (MFC-J870DW) Overview Print from a computer ® (Windows Your Brother machine can print on printable media, including CD-R/RW, DVD-R/RW and Your Brother machine can print on printable Blu-ray Disc™. media, including CD-R/RW, DVD-R/RW and Blu-ray Disc™ from a computer using the There are three ways to print on printable NewSoft CD Labeler application.
How to print on a Disc (CD/DVD/BD) (MFC-J870DW) How to load a Disc NOTE For more information about how to create (CD/DVD/BD) a label image, see the NewSoft CD Labeler user’s guide in the following way. The Disc Tray accommodates 12 cm discs ®...
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Chapter 13 Push and pull down the Disc Guide (1). Firmly place a printable disc on the Disc Pull the Disc Guide towards you to open Tray. it (2). NOTE • Make sure the disc is placed onto the Disc Make sure that there is over 10 cm of Tray with the print side face up.
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How to print on a Disc (CD/DVD/BD) (MFC-J870DW) After the disc has finished printing, IMPORTANT remove the Disc Tray and close the Disc • If the printing area shifts and the Disc Tray Guide. or the transparent area near the centre of the disc gets printed on, immediately wipe the ink off those areas.
Your machine is equipped with an ink dot optimum performance and reliability when counter. The ink dot counter monitors the used with Brother Original ink cartridges. level of ink in each of the four cartridges. Brother cannot guarantee this optimum...
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Routine maintenance Press the lock release lever as shown to Turn the green release lever on the release the cartridge indicated on the orange protective packing (1) Touchscreen. Remove the cartridge counterclockwise until it releases the from the machine. vacuum seal. Then remove the orange protective packing as shown.
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Cannot Detect after you install the ink cover. cartridge check that the ink cartridge is a brand new Brother Original cartridge and that it is installed correctly. Remove the ink cartridge and reinstall it slowly and firmly until the cartridge lever lifts.
Routine maintenance Cleaning and checking In the ADF unit, clean the white bar (1) and the glass strip (2) with a lint-free the machine cloth moistened with a non-flammable glass cleaner. Cleaning the scanner glass Unplug the machine from the electrical socket.
Clean the print head if you get a horizontal improved contact Brother customer line in the text or graphics, or blank text on service or your local Brother dealer. your printed pages. You can clean Black only, three colours at a time •...
If you clean the print head at least five times Press Alignment. and the print has not improved, try installing a new Original Brother Brand replacement ink cartridge for each problem colour. Try cleaning the print head again up to five more times.
Setting the date and Press OK. The machine starts printing the time Alignment Check Sheet. The Touchscreen displays the date and time. If it is not current, follow these instructions to re-enter it. You can add the date and time to each fax you send by setting your Station ID.
If you think there is a problem with your machine, check each of the items below first and follow the troubleshooting tips. You can correct most problems by yourself. If you need additional help, the Brother Solutions Center offers the latest FAQs and troubleshooting tips.
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Scanning problems: Scanning Difficulties on page 130 PhotoCapture Center™ Difficulties on page 130 Software and Network problems: Software Difficulties on page 131 Network Difficulties on page 131 Difficulties when entering data on page 132...
The most common error and maintenance messages are shown in the table. You can clear most errors and perform routine maintenance by yourself. If you need additional help, the Brother Solutions Center offers the latest FAQs and troubleshooting tips: Visit us at http://solutions.brother.com/. Error Message...
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(See Replacing the ink cartridges on page 82.) An ink cartridge is not installed correctly. If you are using non Brother Original Replace the cartridge with a Brother ink, the machine may not detect the Original ink cartridge. If the error ink cartridge.
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Troubleshooting Error Message Cause Action Data Remaining in Print data is left in the machine's Press . The machine will cancel memory. Memory the job and clear it from the memory. Try to print again. The disc jammed while printing. The Remove the Disc Tray from the Disc Disc Jam [Front] Disc Tray was ejected from the front...
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Error Message Cause Action Failed to detect the The machine failed to detect the Do one of the following: original (disc or photo) when original Remove any dirt from the scanner scanning. (MFC-J870DW) glass. Before scanning, choose the type of the document (disc or paper).
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The ink absorber box or flushing box is full. These components are will need to be replaced. Contact periodic maintenance items that may Brother Customer Service or your require replacement after a period of local Brother Authorised Service time to ensure optimum performance Centre to have your machine from your Brother machine.
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Error Message Cause Action Low Temperature The room temperature is too low. After increasing the room temperature, allow the machine to warm up to room temperature. Try again later. Media Error The memory card is either corrupted, Remove the memory card from the incorrectly formatted, or there is a media drive (slot) of the machine and problem with the memory card.
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(MFC-J650DW) Printer jam or paper jam (MFC-J650DW) on page 106 (MFC-J870DW) Printer jam or paper jam (MFC-J870DW) on page 112 The paper is jammed in the machine. Remove the jammed paper by...
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Error Message Cause Action Out of Fax Memory The fax memory is full. Do one of the following: Clear the data from the memory. To gain extra memory, you can turn off Memory Receive. (See Advanced User’s Guide: Turning off Memory Receive operations.) ...
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The paper is jammed in the machine. Remove the jammed paper by following the steps in each section below: (MFC-J650DW) Printer jam or paper jam (MFC-J650DW) on page 106 (MFC-J870DW) Printer jam or paper jam (MFC-J870DW) on page 112 Make sure the paper length guide is set to the correct paper size.
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The paper is jammed in the machine. Remove the jammed paper by following the steps in each section below: (MFC-J650DW) Printer jam or paper jam (MFC-J650DW) on page 106 (MFC-J870DW) Printer jam or paper jam (MFC-J870DW) on page 112 Make sure the paper length guide is set to the correct paper size.
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Unable to Print XX message continues, do the following. A foreign object, such as a paper clip Unable to Scan XX (MFC-J650DW) or a piece of ripped paper, is in the See Transferring your faxes or Fax machine. Journal report on page 103 before disconnecting the machine so you will not lose any important messages.
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Error Message Cause Action Wrong Paper The Paper Size setting does not 1 Check that the paper size you match the size of paper in the tray. Or, choose matches the size of paper you did not set the paper guides in the in the tray.
(See Quick Setup Guide: Enter personal information ® (Windows (Station ID).) Click (Brother Utilities), and then Press to temporarily interrupt the click the drop-down list and select your error. model name (if not already selected).
Make sure you have set PC-Fax Document jam Receive on the machine. (See Advanced User’s Guide: PC-Fax Documents can jam in the ADF unit if they are ® Receive (Windows not inserted or fed correctly, or if they are too If faxes are in the machine’s memory long.
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Troubleshooting Document is jammed inside the ADF Removing small documents jammed unit in the ADF Take any paper that is not jammed out Lift the document cover. of the ADF. Insert a piece of stiff paper, such as Lift the document cover. cardstock, into the ADF to push any small paper scraps through.
Printer jam or paper jam Pull the two green levers inside the machine towards you to remove the (MFC-J650DW) jammed paper. Locate and remove the jammed paper by following these steps. Unplug the machine from the electrical socket. IMPORTANT After 24 hours of a power failure, the faxes stored in the memory will be lost.
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Troubleshooting Lift the Jam Clear Flap, and remove the Open the Jam Clear Cover (1) at the jammed paper. back of the machine. Pull the jammed paper out of the machine. Make sure you look carefully inside the machine above and below the Jam Clear Flap for any pieces of paper.
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Place both hands under the plastic tabs • If the print head is in the right corner as on both sides of the machine to lift the shown in the illustration, you cannot move scanner cover (1) into the open position. it.
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Troubleshooting Put the paper tray firmly back in the While holding the paper tray in place, machine. pull out the paper support until it locks in the open position, and then unfold the paper support flap. Make sure you pull out the paper support until it locks into place.
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Pull the two green levers inside the Prepare one sheet of thick A4 or letter machine towards you to remove the sized paper, such as glossy paper, and jammed paper. insert it deep into the machine as shown in the illustration. Place both hands under the plastic tabs on both sides of the machine to lift the scanner cover into the open position.
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Troubleshooting If the thick paper is pushing any jammed Lift the scanner cover (1) to release the paper out, remove the jammed paper. lock. Gently push the scanner cover support down (2) and close the scanner cover (3) using both hands. CAUTION IMPORTANT DO NOT touch the encoder strip (1).
Printer jam or paper jam Pull out the jammed paper (1). (MFC-J870DW) Locate and remove the jammed paper by following these steps. Unplug the machine from the electrical socket. Pull the paper tray (1) completely out of the machine. Lift the Jam Clear Flap, and remove the jammed paper.
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Troubleshooting Make sure you look carefully inside the Pull the jammed paper out of the machine above and below the Jam machine. Clear Flap for any pieces of paper. Close the Jam Clear Cover. With the tray removed, do one of the Make sure the cover is closed following: ...
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Place both hands under the plastic tabs • If the print head is in the right corner as on both sides of the machine to lift the shown in the illustration, you cannot move scanner cover (1) into the open position. it.
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Troubleshooting Close the Disc Guide. Lift the scanner cover (1) to release the lock. Gently push the scanner cover support down (2) and close the scanner cover (3) using both hands. Put the paper tray firmly back in the CAUTION machine.
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Additional paper jam clear operations Push and pull down the Disc Guide (1). Pull the Disc Guide towards you to open Unplug the machine from the electrical it (2). socket. Open the document cover and remove the Disc Tray. Place both hands under the plastic tabs on both sides of the machine to lift the scanner cover into the open position.
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Troubleshooting Insert the Disc Tray into the Disc Guide IMPORTANT past the triangular mark as shown in the DO NOT touch the encoder strip (1). illustration. Doing this may cause damage to the machine. If the Disc Tray is pushing any jammed paper out, remove the paper.
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Lift the scanner cover (1) to release the Put the paper tray firmly back in the lock. Gently push the scanner cover machine. support down (2) and close the scanner cover (3) using both hands. Open the document cover and store the Disc tray in it.
Troubleshooting Disc Jam (MFC-J870DW) Disc Tray is jammed at the back of the machine Take out the Disc Tray depending on where If the Touchscreen shows the disc is jammed in the machine. Disc Jam [Rear], follow these steps: Unplug the machine from the electrical Disc Tray is jammed at the front of the socket.
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Gently push the Disc Tray toward the Lift the scanner cover (1) to release the back of the machine. lock. Gently push the scanner cover support down (2) and close the scanner cover (3) using both hands. CAUTION Be careful not to pinch your fingers when the scanner cover closes.
• If you think there is a problem with your machine, check the following chart and follow the troubleshooting tips. You can correct most problems by yourself. • If you need additional help, the Brother Solutions Center offers the latest FAQs and troubleshooting tips.
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Printing Difficulties (continued) Difficulty Suggestions No printout. The document will not print if the old, unprinted data remains in the printer driver spooler. Open the printer icon, and then delete all the data. Your printer icon can (continued) be found in the following way: ®...
The ink cartridge may not have been stored correctly before use. Make sure you are using Brother Original Innobella™ ink. Brother does not recommend the use of cartridges other than Brother Original cartridges or the refilling of used cartridges with ink from other sources.
(See Advanced User’s Guide: Cleaning the paper pick-up rollers.) Photo paper does not feed When you print on Brother Photo paper, load one extra sheet of the same photo correctly. paper in the paper tray. An extra sheet has been included in the paper package...
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Guide: Cleaning the paper pick-up rollers.) There is a paper jam. See Printer jam or paper jam (MFC-J650DW) on page 106 or Printer jam or paper jam (MFC-J870DW) on page 112. Make sure the paper guides are set to the correct paper size.
Printing Received Faxes Difficulty Suggestions Condensed print Usually this is caused by a poor telephone connection. Make a copy; if your copy looks good, you probably had a bad connection, with static or interference on the Horizontal streaks telephone line.
If your Brother machine shares a line with other telephones and you want it to automatically answer all incoming faxes, select Fax/Tel mode. In Fax/Tel mode, your Brother machine will automatically receive faxes and produce a fast double-ring to alert you to answer voice calls.
Cannot receive a fax. If you are using a telephone answering machine (External TAD mode) on the same line as the Brother machine, make sure your answering machine is set up (continued) correctly. (See Connecting an external TAD (telephone answering device) on page 50.)
For example: If you subscribe to Call Waiting or another custom service and its signal comes through the line while your machine is sending or receiving a fax, the signal can temporarily interrupt the faxes. Brother's ECM (Error Correction Mode) feature should help overcome this problem. This condition is related to the telephone system industry and is common to all devices that send and receive information on a single, shared line with custom features.
Scanning Difficulties Difficulty Suggestions TWAIN or WIA errors appear when Make sure the Brother TWAIN or WIA driver is chosen as the primary source in ® your scanning application. For example, in Nuance™ PaperPort™ 12SE, click starting to scan. (Windows Scan Settings, Select to choose the Brother TWAIN/WIA driver.
It is necessary to set the third-party Security/Firewall Software to allow PC-FAX Rx. To add port 54926 for Network PC-FAX Rx, enter the information below: In Name: Enter any description, for example Brother PC-FAX Rx. In Port number: Enter 54926.
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Network Difficulties (continued) Difficulty Suggestions Cannot connect to wireless Investigate the problem using the WLAN Report. network. Press (Settings), All Settings, and then press a or b to display Print Reports. Press Print Reports. Press a or b to display WLAN Report, and then press WLAN Report.
Press problem on your telephone line, you may prefer to use it only when needed. To improve compatibility with most VoIP services, Brother recommends changing the compatibility setting to Basic(for VoIP). Normal sets the modem speed at 14,400 bps.
Press Firmware Version. 4 All Settings Press Main Version. You can restore all settings to the factory Your machine’s firmware version will default. appear on the Touchscreen. Brother strongly recommends performing this procedure before handing over or Press disposing of the machine.
Troubleshooting NOTE (MFC-J870DW) Unplug the interface cable before you choose Network or All Settings. How to reset the machine Press (Settings). Press All Settings. Press a or b to display Initial Setup. Press Initial Setup. Press a or b to display Reset. Press Reset.
Settings and features tables Using the Settings tables Your machine’s Touchscreen LCD is easy to set up and operate. All you have to do is press the settings and options you want to set as they are displayed on the screen. We have created step-by-step Settings Tables so you can see at-a-glance all the available choices for each setting and...
— — Lets you configure the TCP/IP protocol. WLAN Assistant — — You can configure your wireless network settings using the Brother CD-ROM. Setup Wizard — — You can manually configure your print server for a wireless network. WPS/AOSS —...
Lets you check the available ink volume. Paper Type — Plain Paper* Sets the type of paper in the paper tray. Inkjet Paper Brother BP71 Other Glossy Transparency — Sets the size of paper in Paper Size the paper tray. 10x15cm Letter See Advanced User’s Guide.
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Settings and features tables Level1 Level2 Level3 Options Descriptions Page General Setup Volume Ring Adjusts the ring volume. (Continued) Med* High Beep Adjusts the volume of the sounds when you press Low* the Touchscreen or Touchpanel. High Adjusts the speaker Speaker volume.
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Level1 Level2 Level3 Options Descriptions Page Setup Receive Receive Mode Fax Only* Choose the Receive Mode that best suits your Fax/Tel needs. External TAD Manual Ring Delay Sets the number of rings before the machine answers in Fax Only or Fax/Tel mode.
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(MFC-J870DW) into memory. TX Lock — Prohibits most functions except receiving faxes. (MFC-J650DW) BT Call Sign Use with BT Call Sign. (U.K. Only) Off* View or print a list of the Caller ID last 30 Caller IDs stored in (U.K.
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See Software and Network User’s Guide. Please go to the Brother Solutions Center to download the Wi-Fi Direct™ Guide at http://solutions.brother.com/. Please go to the Brother Solutions Center to download the Web Connect Guide at http://solutions.brother.com/. The default settings are shown in Bold with an asterisk.
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See Software and Network User’s Guide. Please go to the Brother Solutions Center to download the Wi-Fi Direct™ Guide at http://solutions.brother.com/. Please go to the Brother Solutions Center to download the Web Connect Guide at http://solutions.brother.com/. The default settings are shown in Bold with an asterisk.
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WPS with a PIN. See Software and Network User’s Guide. Please go to the Brother Solutions Center to download the Wi-Fi Direct™ Guide at http://solutions.brother.com/. Please go to the Brother Solutions Center to download the Web Connect Guide at http://solutions.brother.com/.
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Group Owner. See Software and Network User’s Guide. Please go to the Brother Solutions Center to download the Wi-Fi Direct™ Guide at http://solutions.brother.com/. Please go to the Brother Solutions Center to download the Web Connect Guide at http://solutions.brother.com/. The default settings are shown in Bold with an asterisk.
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See Software and Network User’s Guide. Please go to the Brother Solutions Center to download the Wi-Fi Direct™ Guide at http://solutions.brother.com/. Please go to the Brother Solutions Center to download the Web Connect Guide at http://solutions.brother.com/. The default settings are shown in Bold with an asterisk.
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See Software and Network User’s Guide. Please go to the Brother Solutions Center to download the Wi-Fi Direct™ Guide at http://solutions.brother.com/. Please go to the Brother Solutions Center to download the Web Connect Guide at http://solutions.brother.com/. The default settings are shown in Bold with an asterisk.
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All Settings (continued) Level1 Level2 Level3 Options Descriptions Page Print Reports XMIT Verify — — Prints these lists and reports. Address Book — — Fax Journal — — User Settings — — Network — — Configuration — — WLAN Report Caller ID —...
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Settings and features tables Level1 Level2 Level3 Options Descriptions Page Initial Setup Reset Machine Reset You can reset all the machine’s settings that (Continued) you have changed, such as the date and time, telephone line type and Ring Delay. Resets the print server Network back to its factory default settings, such as the...
Features tables Fax (When Fax Preview is Off.) NOTE Fax Preview is not available for MFC-J650DW. Level1 Level2 Level3 Options Descriptions Page Redial (Pause) — — — Redials the last number called. When you are entering a fax or telephone number on the...
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Settings and features tables Level1 Level2 Level3 Options Descriptions Page Address Book — — The search will be within the Address Book. (Search:) — Edit Add New Address Stores Address Book numbers so you can dial by pressing Address Book on the Touchscreen (and Apply, then Fax Start).
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Level1 Level2 Level3 Options Descriptions Page Options Colour Setting — Mono* Sets whether faxes are sent in monochrome or (Continued) Colour colour. Delayed Fax Delayed Fax Sets the time of day in 24-hour format that the Off* delayed faxes will be sent. —...
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Settings and features tables Level1 Level2 Level3 Options Descriptions Page Options Address Book — The search will be within the Address Book. (Continued) (Search:) Edit Add New Address You can store Address Book numbers, so you can dial by pressing Address Book on the Touchscreen (and Apply, then...
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Best Paper Type — Plain Paper* Choose the paper type that matches the paper in Inkjet Paper the tray. Brother BP71 Other Glossy Transparency — Choose the paper size Paper Size that matches the paper in the tray. 10x15cm Letter —...
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Thin Paper Copy Book Copy Watermark Copy Remove Background Colour Advanced — Off* You can choose Settings Remove Background Remove Background Colour as the copy (MFC-J650DW) Colour settings. See Advanced User’s Guide. The default settings are shown in Bold with an asterisk.
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158.) PageManager is Save as Shortcut — Saves the current settings downloaded for as a shortcut. Macintosh users. See Accessing Brother Support (Macintosh) on page 5.) to File* PC Select Options (For more Configure the detailed information, see settings.
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Settings and features tables Level1 Level2 Level3 Options Descriptions Page to E-mail PC Select (For more Configure the detailed Options information, see settings. the Options on page 159.) Save as Shortcut — Saves the current settings as a shortcut. WS Scan —...
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Options (for to OCR) Level1 Level2 Options Descriptions Page Options Set with Touch Off(Set with If you want to use the Panel Computer)* Touchscreen to change the machine’s settings, choose On. The settings below will appear when On is selected in Set with Touch Panel.
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Settings and features tables Options (for to File, to Image or to E-mail) Level1 Level2 Options Descriptions Page Options Set with Touch Off(Set with If you want to use the Panel Computer)* Touchscreen to change the machine’s settings, choose On. The settings below will appear when On is selected in Set with Touch Panel.
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Options (for to Media) Level1 Level2 Options Descriptions Page Options Scan Type Colour* You can choose the scan type for your document. Black and White You can choose the scan Resolution 100 dpi resolution for your document. 200 dpi* 300 dpi 600 dpi Auto File Type...
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Settings and features tables Level1 Level2 Options Descriptions Page Options Set New Default You can save your scan settings as the default settings. (Continued) Factory Reset You can restore all settings to the original factory default settings. See Advanced User’s Guide. The default settings are shown in Bold with an asterisk.
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Level1 Level2 Level3 Options Descriptions Page ID Photo Print Select a Photo Select ID You can print ID photos Print Settings (For more for your resume, passport Photo Size information, see and so on. (Options) the Print Settings on page 165.) 25x36mm 35x45mm 36x51mm...
Choose the print quality. (Not available for Photo* DPOF printing.) Paper Type Plain Paper — — Choose the paper type. Inkjet Paper Brother BP71 Other Glossy* Paper Size 10x15cm* — — Choose the paper size. 13x18cm Letter (When A4 or 8x10cm —...
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Option1 Option2 Option3 Option4 Descriptions Page Colour Enhance Adjusts the hue of the Colour Enhance White Balance white areas. (Does not appear (Options) when Enhance is chosen.) Off* Enhances the detail of the Sharpness image. Colour Density Adjusts the total amount of colour in the image.
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Descriptions Page Paper Type Plain Paper* — — Choose the paper type. Inkjet Paper Brother BP71 Other Glossy Paper Size — — Choose the paper size. Letter See Advanced User’s Guide. The default settings are shown in Bold with an asterisk.
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Picasa Web — — Albums™ ® — — Flickr Please go to the Brother Solutions Center to download the Web Connect Guide at http://solutions.brother.com/. The default settings are shown in Bold with an asterisk. (Shortcuts) Level1 Level2 Level3 Options Descriptions...
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Settings and features tables Level1 Level2 Level3 Options Descriptions Page Add Shortcut Standard* Sets the resolution for Fax Resolution outgoing faxes. (Continued) (Options) Fine S.Fine Photo Auto* Changes the brightness Contrast of faxes you send. Light Dark You can send the same Broadcasting Add Number fax message to more than...
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PC Select You can scan a monochrome or a colour document into your E-mail application. ® — Lets you connect the SkyDrive Brother machine to an — Internet service. Google Drive™ — Web services may have ® — been added and/or...
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Settings and features tables (Ink) Level1 Level2 Level3 Options Descriptions Page — Lets you check the print Test Print Print Quality (Ink) quality or alignment. Alignment Cleaning — Lets you clean the print Black head. Colour Ink Volume — — Lets you check the available ink volume.
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(Wi-Fi Setup) NOTE ® After the Wi-Fi is set up, you cannot change the settings from your Home screen. Change any settings for the Wi-Fi connection in the Settings screen. Level1 Level2 Level3 Options Descriptions Page Setup Wizard — — You can manually configure your print server for a wireless network.
Settings and features tables Entering Text When you need to enter text into the machine the keyboard will appear on the Touchscreen. Press to cycle between letters, numbers and special characters. NOTE • To change between lowercase or uppercase, press •...
Specifications General NOTE This chapter provides a summary of the machines’ specifications. For additional specifications visit http://www.brother.com/. Printer Type Inkjet Piezo with 210 nozzles 1 Print Head Mono: Piezo with 210 nozzles 3 Colour: Memory Capacity 128 MB LCD (Liquid Crystal 2.7 in.
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Specifications Dimension 180 mm 410 mm 374 mm 519 mm Weight (MFC-J650DW) 9.2 kg (MFC-J870DW) 9.5 kg Noise Level Sound Pressure Operating: m = 50 dB(A) (Maximum) Sound Power Copying: d = 6.14 B(A) (Mono) d = 5.96 B(A) (Colour) Ready: d = 3.23 B(A) (Mono/Colour)
Copy Colour/Monochrome Yes/Yes Copy Width 204 mm Multiple Copies Stacks/Sorts up to 99 pages Enlarge/Reduce 25% to 400% (in increments of 1%) Prints up to 1200 2400 dpi Resolution 2-sided Paper type: Plain paper Paper size: A4, Letter, A5 When copying on A4 size paper.
PictBridge Compatibility Supports the Camera & Imaging Products Association PictBridge standard CIPA DC-001. Visit http://www.cipa.jp/pictbridge/ for more information. Interface USB direct interface...
Maximum 1200 1200 dpi scanning when using the WIA Driver for Windows ® ® ® XP, Windows Vista , Windows 7 and 8 (resolution up to 19200 19200 dpi can be selected by using the Brother scanner utility). ® Windows...
Plain paper Paper size: A4, Letter, A5, Executive Print Speed When the Borderless feature is set to On. See Paper type and size for each operation on page 30. When printing on A4 size paper. For detailed specifications visit http://www.brother.com/.
Specifications Interfaces A USB 2.0 interface cable that is no longer than 2 m. Ethernet UTP cable category 5 or greater. LAN cable (MFC-J870DW) Wireless LAN IEEE 802.11b/g/n (Infrastructure/Ad-hoc Mode) IEEE 802.11g/n (Wi-Fi Direct™) (MFC-J870DW) NFC (MFC-J870DW) Your machine has a Hi-Speed USB 2.0 interface. The machine can also be connected to a computer that has a USB 1.1 interface.
See Computer requirements on page 183. ® (Windows ) If you require more advanced printer management, use the latest Brother BRAdmin Professional utility version that is available as a download from http://solutions.brother.com/. (Macintosh) The latest Brother BRAdmin Light is available as a download from http://solutions.brother.com/.
Removable Disk (USB or Memory card) Network Media Access (LAN) Conditions: For WIA, 1200 1200 resolution. Brother Scanner Utility enables to enhance up to 19200 19200 dpi. For the latest driver updates, visit us at http://solutions.brother.com/. Third party USB ports are not supported.
For more information about the replacement consumables, visit us at http://www.brother.com/pageyield/. What is Innobella™? Innobella™ is a range of genuine consumables offered by Brother. The name "Innobella™" derives from the words "Innovation" and "Bella" (meaning "Beautiful" in Italian) and is a representation of the "innovative"...
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Fax codes Ink cartridges changing ..........54 ink dot counter ........82 Remote Activation Code ..43 replacing ..........82 Remote Deactivation Code .... 52 Innobella™ ..........184 using .............54 Fax Detect ..........43 Fax, from PC Jams See Software and Network User’s Guide. document ..........
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Paper ..........28 Receive Mode capacity ..........30 External TAD ........39 loading ........... 19 Fax Only ..........39 loading envelopes .........22 Fax/Tel ..........39 loading photo paper ......24 Manual ..........39 printable area ........26 Redial/Pause ........... 56 size ............27 Remote Setup size of document ........31 See Software and Network User’s Guide.
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TAD (telephone answering device), Web Shortcuts ........12 ® external ..........39 Windows connecting ..........50 See Software and Network User’s Guide. Receive Mode ........39 Wireless Network recording OGM ........51 See Quick Setup Guide and Software and Telephone line Network User’s Guide. connections ...........50 difficulties ..........126 interference / VoIP ......133...
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Visit us on the World Wide Web http://www.brother.com/ These machines are approved for use in the country of purchase only. Local Brother companies or their dealers will only support machines purchased in their own countries. www.brotherearth.com...